Mathilde Petriat
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Mathilde Petriat Email & Phone Number

Chief Customer Success Officer GRESB | ESG | Sustainability at GRESB
Location: Amsterdam, North Holland, Netherlands 9 work roles 4 schools
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Chief Customer Success Officer GRESB | ESG | Sustainability
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Amsterdam, North Holland, Netherlands
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Mathilde Petriat is listed as Chief Customer Success Officer GRESB | ESG | Sustainability at GRESB, a with 49 employees, based in Amsterdam, North Holland, Netherlands. AeroLeads shows a matched LinkedIn profile for Mathilde Petriat.

Mathilde Petriat previously worked as Chief Customer Success Officer at Gresb and Investment Manager in charge of India & France portfolio at Aevitas Property Partners. Mathilde Petriat holds Stanford Summer International Honors Program from Stanford University.

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About Mathilde Petriat

I am the Chief Customer Success Officer of GRESB, leading the group's efforts to ensure our members are set up for success.GRESB is a mission-driven and industry-led organization run by professionals who believe that the investment industry can play a central role in creating a more sustainable world. GRESB is the leading global plafetform providing harmonized and transparent ESG benchmarking data for real assets (real estate and infrastructure) to institutional investors.*******************************More about me:Born and raised in France, I graduated from a double degree in corporate and public management at HEC Paris and Sciences Po Paris in 2013. An exchange program at Stanford gave me the taste for international immersion. After one year in public affairs as a member of a Minister’s cabinet handling consumer matters, I joined Unibail-Rodamco-Westfield, one of the world leaders in commercial real estate. During seven rich years at URW I held various managerial positions in lobbying, asset management, development and corporate operations in 4 different countries: France, Spain, Sweden and The Netherlands. I spent the next 3 years as an investment manager in real estate investment fund Aevitas Property Partners, navigating the world of private equity while helping real estate portfolio companies grow. I am currently the Chief Customer Success Officer of GRESB.Becoming a parent changed me. I discovered the greatest responsibility of all: taking care of human life. I am responsible for bringing my children to this Earth. I am determined to provide them with the best possible future. And this starts with a planet with sustainable living conditions. I live in beautiful Amsterdam, happily riding my two sons around on our cargo bike.

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GRESB
Gresb
Chief Customer Success Officer GRESB | ESG | Sustainability
amsterdam, noord-holland, netherlands
Website
Employees
49
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9 roles

Mathilde Petriat work experience

A career timeline built from the work history available for this profile.

Chief Customer Success Officer

Current

Amsterdam, North Holland, Netherlands

GRESB is a mission-driven organization that provides transparent Environmental, Social, and Governance (ESG) data to financial markets and independently benchmarks global assets and funds across both real estate and infrastructure sectors, enabling the investment industry to play a central role in creating a more sustainable world. A member-based organization, GRESB is trusted by 170 institutional investors and more than 2,200 fund managers globally.Executive Board Member - in charge of Customers Operations and Impact. My position serves as a bridge connecting GRESB members, the Product and Technology teams. Namely, I oversee 4 subteams (20+ employees):- Customer success (GRESB Member Success team): building, training, and mentoring the GRESB Customer Success team, fostering their growth and expertise to support our clients and deliver services.- Partners program: fostering engagement with our GRESB Partners.- Quality Assurance: safeguarding quality for our users.- Data quality and Validation: ensuring qualitative data.- Impact and ESG: leading our own ESG practices.The Member Success team's mission is to ensure that GRESB members achieve their desired outcomes and remain satisfied with the GRESB's products and services. The Customer Success & QA team focuses on five pillars: Customer journey, Customer education, Customer insights, Customer engagement, and Customer support.Main focus on empowering the teams to bring more value to GRESB by: - Streamlining processes, automating repetitive tasks- Focusing on bringing proactive value to members - Managing the operations of revenue-generating/cost savings activities

Oct 2023 - Present

Investment Manager In Charge Of India & France Portfolio

Amsterdam, Hollande Septentrionale, Pays-Bas

In charge of the oversight of Aevitas Property Partners' portfolio in India and France. Monitored the operations and managed the business expansion of two real estate companies.Kautilya Real Estate Fund: debt provider to residential real estate developers focused on affordable housing and slum rehabilitation projects in Delhi and Mumbai.Lokalis: residential real estate operating company focused on the acquisition, renovation & management of rental apartment buildings in Greater Paris.

Nov 2020 - May 2023

Investment Manager In Charge Of Morocco & France Portfolio

Région De Amsterdam, Pays-Bas

In charge of the oversight of Aevitas Property Partners' portfolio in Morocco and France. Monitored the operations and managed the business expansion of two real estate companies.Arena Property Development: residential real estate development company focused on the promotion of affordable and decent housing in Greater Casablanca.Lokalis: residential real estate operating company focused on the acquisition, renovation & management of rental apartment buildings in Greater Paris. Member of the Investment Committee (acquisitions, disposals and major capex projects). Management of business expansion:- New projects planning and analysis- Underwrote investments into 15 years business strategies- Developed strategies to scale the activities of the portfolio companies- Proactively liaised with C-level executives, addressing weekly their operational, strategic, process management, IT and HR challenges- Oversaw the implementation of IT tools to reach operational excellence and foster collaboration across the teams- Asset management & valuation of portfolio companies- Managed quarterly reporting and annual business plan process of portfolio companies and for the group towards towards its shareholder- Analyzed market trends and closely monitored regulation frameworks

Sep 2019 - Oct 2020

Senior Operating Manager

Amsterdam Area, Netherlands

Managed a portfolio of 3 major shopping centers in The Netherlands: Stadshart Amstelveen - 9 Mn yearly visits (140 retail units, 81,000 sqm), Stadshart Zoetermeer - 10 Mn yearly visits (120 retail units, 85,000 sqm), Citymall Almere - 9 Mn yearly visits (130 retail units, 90,000 sqm).In charge of maximizing assets rental income and value:- Full P&L responsibility for 3 assets - Direct and cross-functional international team management (20 people, 4 nationalities)- Optimized the commercial strategy and retail mix considering the positioning of each asset to attract the most powerful brands- Mastered commercial operations to maximize rental revenue (evictions and reletting, renewal)- Launched new construction projects to create value (restructuration, extension, refurbishment)- Worked with Property Management teams in order to define budgets for OPEX and CAPEX, execute extension and renovation projects, to invest in the asset and master level of service charges for tenants- Solved litigation with tenants, working with legal department- Supervised the marketing teams to insure the execution of the strategy and maximization of footfall and sales- Reported to the Group Board of Directors: led presentations of strategic budget plans and site visits

Dec 2016 - Aug 2019

Group Operating Manager

Paris

Member of the Corporate Operations department at the Group HQ, part of the team of the group's COO: coordinated the operations and execution of the group processes with the operations team in charge of 30 shopping malls representing a valuation > €15 Bn in 9 countries: Spain, The Netherlands, Austria, Czech Republic, Slovakia, Poland, Denmark, Sweden, Finland.- Led cross country teams (5 international heads of operations): annual review of the rental revenue targets and quarterly monitoring of business plan execution for each country- Built processes and managed their implementation across the countries (commercial activity monitoring tools, estimated rental value process, new organizational guidelines etc)- Orchestrated the annual strategic business plan review by the Group Board of Directors for 30 assets

Jan 2016 - Dec 2016

Development Analyst

Stockholm, Suède

Key member of the team who successfully achieved the delivery of Westfield Mall of Scandinavia from start of construction until opening to public (budget of €650 Mn), most iconic and largest shopping center in Scandinavia, at the forefront of Group standards. Awarded “Best International Shopping Center” in 2016 by the magazine “Retail & Leisure International”.- Piloted the rental income budget and monitored the construction costs- Successful strategy execution via designing the customer journey, establishing the commercial mix and building the product positioning- Stakeholder Management: oversaw and executed the delivery of key architectural projects (i.e. “The Designer Gallery”) in line with budget and deadline with design studios, architects, construction companies and retailers - Orchestrated seamless collaboration and synergy between local Swedish team and corporate center in Paris- Led the international cross-functional project task force (20+ people) for grand openingWestfield Mall of Scandinavia is a shopping mall of 105,000 sqm which receives 15 Mn yearly visits. Hosting 220 retail units and a cinema complex. Envisioned by renowned architect Gert Wingårdh, the space pays tribute to the Nordic landscapes.

Apr 2014 - Jan 2016

European Graduate Program

Région De Paris, France

The European Graduate Programme is a one year fast-track management program for graduates to discover the diversity of the Unibail-Rodamco-Westfield group and its approach to commercial real estate operations. I effectively completed three challenging assignments:- Institutional Relations: programmed lobbying towards the public powers- Operations Retail France: operated the asset management of large Parisian shopping centers (Westfield Velizy 2 125,000 sqm, Aéroville 85,000 sqm, So Ouest 57,000 sqm). Financial planning and analysis (incl. financial modeling). Managed various stakeholders such as Legal, Accounting and Marketing to ensure smooth execution and delivery of projects. Cross-functional team management of 15+ people- Development Nordics: project management of the construction of Westfield Mall of Scandinavia (105,000 sqm) that led to a fixed assignment in Stockholm until project completion.

Sep 2013 - Aug 2014

Trainee Institutional Relations

Région De Madrid, Espagne

- Management and analysis of lobbying initiatives/programs with public sector representatives (Government, Ministries, Municipalities, Regions and other local administrations)- Participated in initiatives of key federations of the industry such as CNCC (“Conseil National des Centres Commerciaux”) and EPRA (“The European Public Real Estate Association”)- Significantly improved the French Institutional Relations by redefining the yearly lobbying action plan towards multiple stakeholders such as Mayors and Region representatives for 35 Shopping Centers- Oversaw the implementation of IT tools to track interactions with key public actors- Successfully led the implementation of a new Institutional Relations process in Spain for 15 Shopping Centers

Mar 2012 - Aug 2012

Advisor To The French Minister Of Trade And Consumer Affairs - Member Of Cabinet

Ville De Paris, Île-De-France, France

Member of cabinet of the Secretary of State for Trade, Crafts, SMEs, Tourism, Services, Liberal Professions and Consumer Affairs.- Prepared and supervised meetings of the Minister with leaders of the sector (CEOs, presidents of associations, unions, elected members of parliament etc)- Carefully drafted the Minister’s key talking points to convey a specific narrative or agenda in his communication and public discourses, wrote 30+ public statements and speeches- Led the legislative examination of a project bill reinforcing rights, protection, and information of consumers- Analyzed 100+ legislative amendments and drafted the Minister’s response to be read in front of Members of Parliament- Negotiated with key actors of the private, associative and public sectors in relation to consumers affairs- Guided the Minister on field visits

Jun 2011 - Mar 2012
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4 education records

Mathilde Petriat education

Grande Ecole

Activities and Societies: Captain of the Women Rowing Team. Treasurer of "HEC Debats", conference association.

FAQ

Frequently asked questions about Mathilde Petriat

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What company does Mathilde Petriat work for?

Mathilde Petriat works for GRESB.

What is Mathilde Petriat's role at GRESB?

Mathilde Petriat is listed as Chief Customer Success Officer GRESB | ESG | Sustainability at GRESB.

Where is Mathilde Petriat based?

Mathilde Petriat is based in Amsterdam, North Holland, Netherlands while working with GRESB.

What companies has Mathilde Petriat worked for?

Mathilde Petriat has worked for Gresb, Aevitas Property Partners, Unibail-Rodamco-Westfield, and Ministère De L’Économie, Des Finances Et De La Souveraineté Industrielle Et Numérique.

Who are Mathilde Petriat's colleagues at GRESB?

Mathilde Petriat's colleagues at GRESB include Bart Van Zon, Ruth Lewis, Geert Stijf, Magdalena Boeva, and Zeina Elali.

How can I contact Mathilde Petriat?

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What schools did Mathilde Petriat attend?

Mathilde Petriat holds Stanford Summer International Honors Program from Stanford University.

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