Mathilde Luè Email & Phone Number

Dubai, United Arab Emirates

Vicenza, Italy

Data analyst for the hospitality data science system HBenchmark: aggregation of data from hotels PMS, application of artificial intelligence systems to analyse hotel performance and prevent upcoming KPIs.Collaboration with the various Tourist Boards of Italian Destinations and hotel chains. Production of statistical reports displaying hotel KPIs and market indices for national Italian authorities. Project Manager for the data acquisition project in collaboration with the Tourism Board of the Swiss Italian region (Ticino Tourism).

Lugano, Ticino, Switzerland

Part-time Job During University Studies: Provided exceptional customer service, assisting with product selection and maintaining strong knowledge of Pandora's jewelry. Played a key role in meeting KPIs such as sales targets, conversion rates, and customer satisfaction. Helped with visual merchandising and ensured smooth daily operations.

Saint Julian’S, Malta

Summer Job: Managed front desk operations at the international student residence, overseeing daily supervision, serving as the primary contact for emergency calls, and ensuring smooth coordination with sales offices.

Lugano, Switzerland

Enhancement project for Lugano Tourism Board to increase the Lugano Lake offer: analysis of the current market offer, needs and tourist demand, development of concrete enhancement proposals later specifically implemented by the Lugano Tourism Board.

St. Paul’S Bay, Malta

Portsmouth, Inghilterra, Regno Unito

Lugano, Canton Ticino, Svizzera

Responsible for legal administrative activities related to Swiss Italian Television & Radio, with a primary focus on managing TV rights contracts and release agreements.

Bachelor'S Degree, Leisure Management, 5.11 / 6

Leisure Management with a specialisation in Tourism Management Thesis: Data Science in Hospitality Management

Economics And Commerce Maturity & Federal Diploma Of Vocational Education And Training (Afc)