Manage the area that deals with small packages • Oversee the inbound package department • Manage team of 45• Communicate with the internal communications servers • Complete all daily paperwork• Completes quality audits of technician work tasks and communicate all results • Acquires bids from manages vendors and suppliers • Communicates the level of quality and safety expected in the performance • Provides technical expertise in the area station electrical and mechanical systems

Managed scorer teams Ensuring proper submittals into the internal CMS Facilitated Focus Groups Trained classes to help scorers understand the writing test prompts Oversaw OJT for new trainees on the floor Analyzed data to ensure that regional scorers met and/or exceeded the required scoring percentage

Receive incoming phone inquiries from potential customersResponding to questions and setting up new customer credit card accounts Determine the right products based on customer needs Close and meet all sales quotas quarterly Worked effectively in a team environment and helped the team achieve goals

Practiced processing calls with newly hired call agentsPreparing trainees to independently take and process callsAttracted potential customers by answering product Service questions; providing information about other products and services.Recommended potential products or services to management Collecting customer information and analyzing customer needs.Contributed to team effort by accomplishing related results as needed. Resolved product or service problems by clarifying the customer's complaint determining the cause of the problemselecting and explaining the best solution to solve the problemExpediting correction or adjustment Following up to ensure resolution