• Satisfied users at a rapid pace: Sketched ideas with product, built lo-fi and high-fi prototypes with modular components, iterated on designs based on usability testing, and partnered with engineers —ensuring the efficient launch of best-in-class experiences• Blazed a trail: Initiated user-centered design habits where none had existed before• Reduced cost, risk, and uncertainty: Learned from hundreds of users about their problems, priorities, and behaviors using a range of methods — saving the organization thousands of hours of potentiallypursuing the wrong solutions• Maximized revenue: Uncovered barriers to usage and reasons for workflow abandonment — informing dozens of improvements to complex digital experiences that contributed to record-breaking transactional income• Championed UX methods: Educated employees from across the org, helping them conduct research and human-centered design activities more effectively — benefiting the org far more than I could as an individual researcher• Tripled the speed of development: Co-designed a modular system — allowing front-end UIs to be built 3x faster• Underpinned user satisfaction: Wrote clear guidelines and built design resources — foundationally improving design consistency and accessibility across five products• Amplified benefits through partnership: Trained adopters, made updates based on feedback, and published success stories — driving widespread usage of the design system

• Drove income through improved usability: Harnessed the full range of UX design practices to continuously improve our b-to-b platforms — bolstering revenue streams from marketers and publishers• Pioneered research methods: Successfully pushed for field visits, grew our usability testing practice organically, and methodically evaluated our consumer-facing signup flow — winning over skeptics within the firm, growing the influence of UX, and driving measurable usability improvements

• Explored new revenue drivers: Researched competitors, leveraged UI patterns, and partnered closely with product and engineering — leading to the launch of Chase Offers via web and ATM screens• Successfully advocated for excellence: Drove best-in-class design decisions, e.g., by convincing an engineering team to embrace a responsive web approach• Streamlined design output: Simplified product design at scale by producing templates and design libraries — allowing the firm to do more with existing resources