Matt Kitchens Email & Phone Number

Columbus, Ohio Metropolitan Area

Alliance Data rebranded in March 2022 to become Bread Financial.

Columbus, Ohio, United States

Alliance Data is now Bread Financial.

Columbus, Ohio

New Albany, OH

Provided exceptional communication between MXD and large corporate businesses. Provided updated statistics on package handling and customer experience throughout delivery.

At this position, I supervised 7 team members who individually tracking insurance coverage and escrow requirements for customers. I completed weekly audits of my team to ensure standards were being kept and goals were being exceeded. I had one-on-one meetings with each team member to discuss areas of concern and/or excellence. I de-escalated upset.

Knoxville, Tennessee Area

Web-based

As a contributing writer for Geek Smash, I keep our fans up to date on the latest technology news and exciting new advancements in the Wireless Industry.

Knoxville, Tennessee Area

At Cellular Sales, I took mostly incoming calls and guided customers through the insurance claims process. When off the phone, I did account research to ensure information was accurate and up to date, and made changes accordingly.

Knoxville, Tennessee Area

Discussed best options for customers in terms of cell service/carriers/plans/devices/etc. Managed employee schedules to ensure the store was properly covered at all times. Managed inventory levels and performed daily/weekly stock counts. Worked with other stores and district manager to come up with new strategies to meet sales goals in the store.

Took room reservations over the phone, and assisted guests with directions to the property. Checked guests in, answered any questions they may have had regarding their stay or local attractions/food. Maintained a clean and organized working environment.

Sat with patients who were on suicide watch or who had severe dementia. Made sure patients were comfortable and safe, alerted nurses to anything alarming or concerning.