Mathiyalagan B Email and Phone Number

15 years of experience into IT Service Management. ITIL V4 , SIAM Professional , OCA Certified.Experience of working in a global organization spanning across infrastructure, applications and/or operational environments.Strong experience in Process Maturity Assessments and running Service Improvement Projects based upon CSI recommendations for key ITSM areas such as Incident/ Major Incident, Problem, Change, Release, Availability, Capacity, Service Request Management, Configuration and Asset Management , Risk & ITSCM.