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Mathew John is listed as Specialist - Virtual Mortgage Renewal Team based in Mississauga, Ontario, Canada. AeroLeads shows a work email signal at bmo.com and a matched LinkedIn profile for Mathew John.
Mathew John previously worked as Everyday Banking Associate at Bmo Financial Group and Business Process Improvement Co-ordinator for Corporate (Design & Programming) - Bell Mobility at Bell. Mathew John holds Bachelor Of Science (Wes Accredition As Per Canadian Standards) from The Maharaja Sayajirao University Of Baroda.
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AeroLeads found 1 current-domain work email signal for Mathew John. Compare company email patterns before reaching out.
Client care professional with extensive experience in customer care and technical support. Excels at working with cross functional teams to achieve superior results. Enthusiastic and self motivated. Strong organization, planning and time management skills. Dependable, reliable and able to perform duties with minimal supervision. Proven strengths in problem solving, managing priorities and attention to detail. Actively works towards improving knowledge for products and keeps abreast with new technology.
Listed skills include Leadership, Customer Experience, Customer Communication, Powerpoint, and 47 others.
A career timeline built from the work history available for this profile.
Mississauga, Ontario, Canada
My primary responsibility was to manage all transactional outcomes of customer calls by performing any required activity to ensure customer’s requests are accurately processed or defer to appropropriate internal business groups and escalate complex or unresolved customer situations to managers as required, also responsible for performing initial problem.
Mississauga, Ontario, Canada
In my role as a Process Improvement Coordinator, I was primarily responsible for designing, mapping, integrating and testing of process flows into Blueprint. Part of my role also included monitoring and analyzing knowledge base metrics to identify content, this led me to research user interface gaps and develop action plans to address process changes. I.
Mississauga, Ontario, Canada
My primary responsibility was supporting clients via Salesforce and calls from key contacts, dealer, account managers for enterprise and medium accounts relating to variety of issues like bill explanation, changing price plan, adding/removing features and high data usage investigation, and in order to achieve customer satisfaction collaborated with.
Mississauga, Ontario, Canada
In my role as a business process improvement co-ordinator, was the one among the first few to identify functions related to Consumer and Technical Solutions front line flows using tools such as Motive for BPI migration and this led to me mentoring the new hires when mapping out functions. Party of my role also included identifying end to end flows.
Mississauga, ON, Canada
My primary responsibility was to handle network related issues for wireless devices and was able to provide resolution to clients by extensive usage of tools such as NCMS, Pedigree, Syniverse resulting in customer satisfaction and numerous internal awards, thereby was made Ambassador for BITS blitz and Smartsolve (tools designed to improve customer.
Mississauga, ON, Canada
In these roles, my primary responsibility handle was to handle relatively small billing questions to complex billing escalations, basic triage for network and hardware related issues and, was part of a team that piloted iPad activations. Part of my responsibility also included upselling value added products based on customer requirement and promote Second.
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Mathew John is listed as Specialist - Virtual Mortgage Renewal Team.
AeroLeads has found 1 work email signal at @bmo.com for Mathew John.
Mathew John is based in Mississauga, Ontario, Canada.
Mathew John has worked for Bmo Financial Group and Bell.
You can use AeroLeads to view verified contact signals for Mathew John, including work email, phone, and LinkedIn data when available.
Mathew John holds Bachelor Of Science (Wes Accredition As Per Canadian Standards) from The Maharaja Sayajirao University Of Baroda.
Mathew John is listed with skills including Leadership, Customer Experience, Customer Communication, Powerpoint, Customer Relations, Help Desk Support, Virtual Teams, and Salesforce.Com.
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