● Provide high-level IT, operational and general administrative support to the Ministers’ Offices, including the Ministers, Chief of Staffs, Advisers and Departmental Liaison Officers (DLOs).● Accommodation and office relocation/fit-out responsibilities for the portfolio ministers and their offices.● Advice to the portfolio ministers offices in relation to entitlements, accounts management.● Coordinate all arrangements relating to DLO travel and temporary staff located within the Minister offices.● Provide support and assistance to relief staffing arrangements for the Minister offices for our department. ● Stakeholder management by liaising with all areas of the portfolio, parliamentary offices and external agencies on a range of ministerial and parliamentary matters.● Management of all accounts-related issues for the portfolio ministers and their offices.● Coordinate responses for Senate Question on Notices relating to Ministerial matters.● Provide ongoing ad-hoc support and assistance to the offices of the portfolio ministers

● Provided priority client onsite IT support, resolved incidents and completed IT related requests, for the 140 members of Health’s SES, and the Ministers’ Offices (both Electorate and Commonwealth Parliamentary Office).● Supported Special Needs Users, with both hardware and software incidents and requests, taking into account their individual requirements.● Coordinated the establishment, relocation's and decommission of the Health IT services for Ministerial, Parliamentary Secretary, Commonwealth Parliamentary and Electorate Offices● Setup IT services for portfolio's Senate Estimate hearings● VMware virtual workstation support● Support for BYO devices (iOS, Android & WP8) for Good for Enterprise Client and Good Dynamics Apps. Utilising Good Mobile Control and Dynamics.

● Service Delivery ● Team Management● Relationship Management ●Incident Management●Problem Management ● SLA Reporting ●Resource Management● Financial Management

The duties and responsibilities of this role largely replicate the duties and responsibilities of the Priority Client Support Officer to Health’s SES role (with Datacom) above.In addition,● Primary contact for second level support of Blackberry devices with technical and client training. Utilising the Blackberry Enterprise Server.