• Building the App for the events on the Quickmobile Platform. (Tickets handling on Salesforce)• Handling the calls from the customers using the Quickmobile Apps if they called seeking technical support • Monitoring calls / Auditing accounts for operations• Drive improvement of key business metrics• Track and publish performance and project results• Identifying improvement oppurtunities , develop and drive appropriate action plans • Conductiong call analysis and team… Show more • Building the App for the events on the Quickmobile Platform. (Tickets handling on Salesforce)• Handling the calls from the customers using the Quickmobile Apps if they called seeking technical support • Monitoring calls / Auditing accounts for operations• Drive improvement of key business metrics• Track and publish performance and project results• Identifying improvement oppurtunities , develop and drive appropriate action plans • Conductiong call analysis and team huddles• Strong knowledge of app building with analytical problem solving skills.• Uploading the content on the app through Excel• Proficient with Microsoft Excel ( worked on Macros). Conducting sessions for the team mates teaching them Microsoft Excel and working closely with the Client Success Manager to get the App build as desired by the client Show less

• Performing call analysis to identify opportunities to improve servicing standards from reporting stand point• Providing feedback to the teammates • Monitoring calls / Auditing accounts for operations• Drive improvement of key business metrics• Track and publish performance , project results• Ensure that the internal policies , procedures and compliance regulations are being followed• Identifying improvement opportunities , develop and drive appropriate action plans… Show more • Performing call analysis to identify opportunities to improve servicing standards from reporting stand point• Providing feedback to the teammates • Monitoring calls / Auditing accounts for operations• Drive improvement of key business metrics• Track and publish performance , project results• Ensure that the internal policies , procedures and compliance regulations are being followed• Identifying improvement opportunities , develop and drive appropriate action plans • Conducting call analysis and team huddles• Analyzing the call types and providing to the point solutions to the representatives of the queries on the calls to improvise the servicing standards• Analysing whether the disputes to be added on the account because these get reported as well• Strong knowledge of credit operations and procedures• Analysing the process gap in the procedure updated on ECCO and after identifying providing solutions for process improvement• Strong analytical problem solving skills Show less

Supporting customers with their calling, sms and data plans