Vineet Mathur

Vineet Mathur Email and Phone Number

Senior Director, Product Mgmt, Twilio Flex @ Twilio Inc.
Vineet Mathur's Location
San Francisco Bay Area, United States, United States
Vineet Mathur's Contact Details
About Vineet Mathur

With over 20 years of experience in product management and development, I lead the team responsible for Twilio Flex, the most flexible and customizable cloud contact center platform. Twilio Flex enables businesses to deliver omnichannel customer experiences across voice, chat, SMS, and video, while leveraging the power of cloud, AI, and serverless technologies. My core competencies include creating and executing product strategy, conducting customer development, and driving data analytics. I am passionate about building products that solve real customer problems, enable business growth, and empower developers. I also enjoy mentoring and developing product leaders and fostering a culture of collaboration and excellence. Prior to Twilio, I held product leadership roles at Ancestry and GitHub, where I delivered innovative and impactful solutions for platform, e-commerce, and payments domains.

Vineet Mathur's Current Company Details
Twilio Inc.

Twilio Inc.

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Senior Director, Product Mgmt, Twilio Flex
Vineet Mathur Work Experience Details
  • Twilio Inc.
    Sr. Director, Product Management, Twilio Flex
    Twilio Inc. Apr 2021 - Present
    San Francisco, California, Us
    Leading the team responsible for core platform capabilities and developer experience. It includes areas such as Conversational AI, Routing, Orchestration/Workflow, User Mgmt, Voice & Digital channels, IVR, Serverless, SDK, Plugins, and Billing.
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  • Ancestry
    Sr. Director, Product Management, Platform
    Ancestry May 2018 - Apr 2021
    Lehi, Ut, Us
    Led Ancestry's platform product team that included eCommerce, Data, and Dev productivity platforms. eCommerce platform team managed the overall purchase funnel including checkout and post-purchase confirmation, subscriptions, orders processing, and payments/billing .Data platform team managed the data provisioning, curation, and distribution.Dev productivity platform team managed the code pipelines, repo mgmt, error handling, logging.
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  • Github
    Director, Product Management
    Github Dec 2015 - May 2018
    San Francisco, Ca, Us
    Product Owner for Pricing, Billing, and Payments platform, and Internationalization (i18n) initiatives. Responsible for defining these products’ success/failure, setting goals, evaluating features based on market and user needs, shipping the required features, and coordinating with stakeholders across product, engineering, sales, marketing, finance, and customer success teams
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  • Indiegogo
    Director, Product Management (Head Of Payments)
    Indiegogo May 2014 - Nov 2015
    San Francisco, Ca, Us
    Product Owner for Payments platform, Revenue, Risk and Contributor Funnel products. Created the product roadmap, got buy-in from execs and other stakeholders, and built a team to execute on that roadmap. Also converted the payments team from a cost center to a revenue center by introducing new vendors and renegotiating contracts with existing ones.
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  • Bancbox
    Vice President, Product Management
    Bancbox Jan 2013 - Apr 2014
    San Jose, California, Us
    Product Owner and General Manager for BancBox Invest, a platform designed specifically to handle the payments, escrow and loan servicing needs of the online private placement and crowdfunding industry. BancBox Invest integrates seamlessly with crowdfunding platforms and lets consumers easily and securely invest in crowd-investing dealsHere is a relevant article for the product: http://techcrunch.com/2013/11/22/bancbox-invests-crowdfunding-api-processes-4m-inside-three-months/
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  • Visa
    Senior Director, Product Management
    Visa Jan 2011 - Jan 2013
    Foster City, California, Us
    Generated average yearly revenue of $100M+ managing e-commerce based Fraud, Risk and Dispute applications by adding extensive and rich feature set to the aging applications
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  • Visa
    Director, Product Management
    Visa Apr 2007 - Dec 2010
    Foster City, California, Us
    Defined product requirements and executed market strategies for product offerings in payments landscape that generated $20M in pipeline and built a common platform for future product releases
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  • Visa
    Product Manager
    Visa Jan 2005 - Mar 2007
    Foster City, California, Us
    Created the product revenue strategy for dispute applications by converting a fixed-fee structure into variable-fee pay per use structure. This generated $15M+ of ongoing yearly profits
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  • Visa
    Lead Software Engineer
    Visa Oct 2001 - Dec 2004
    Foster City, California, Us
    - Implemented Visa’s first offering to healthcare market (FSA Card); delivered the product two months ahead of schedule- Led a highly visible project worth $15M having a stringent timeline of 6 months; this project required significant coordination among 7 different regions of Visa
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  • Webputty Inc.
    Software Engineer
    Webputty Inc. Mar 2001 - Sep 2001
    - Designed and implemented the algorithm for the critical back-end part of the solution by working closely with the CTO and VP of Engineering at this startup
  • Ace Technologies Inc.
    Software Engineer
    Ace Technologies Inc. Feb 2000 - Feb 2001
    Worked at two startup clients for successful implementation of financial software and internet portal solutions worth $10M+ each
  • Siemens Public Communications Networks (Pvt.) Ltd.
    Software Engineer
    Siemens Public Communications Networks (Pvt.) Ltd. Jul 1997 - Jan 2000
    Munich, Bavaria, De
    Proposed and implemented a consolidation of several disparate telecom products into a single product that generated significant revenue for the company
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Vineet Mathur Education Details

  • The Wharton School
    The Wharton School
    Entrepreneurship And Finance
  • Maulana Azad National Institute Of Technology
    Maulana Azad National Institute Of Technology
    Electronics & Telecommunications

Frequently Asked Questions about Vineet Mathur

What company does Vineet Mathur work for?

Vineet Mathur works for Twilio Inc.

What is Vineet Mathur's role at the current company?

Vineet Mathur's current role is Senior Director, Product Mgmt, Twilio Flex.

What is Vineet Mathur's email address?

Vineet Mathur's email address is ma****@****ail.com

What is Vineet Mathur's direct phone number?

Vineet Mathur's direct phone number is +165023*****

What schools did Vineet Mathur attend?

Vineet Mathur attended The Wharton School, Maulana Azad National Institute Of Technology.

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