With over 20 years of experience in product management and development, I lead the team responsible for Twilio Flex, the most flexible and customizable cloud contact center platform. Twilio Flex enables businesses to deliver omnichannel customer experiences across voice, chat, SMS, and video, while leveraging the power of cloud, AI, and serverless technologies. My core competencies include creating and executing product strategy, conducting customer development, and driving data analytics. I am passionate about building products that solve real customer problems, enable business growth, and empower developers. I also enjoy mentoring and developing product leaders and fostering a culture of collaboration and excellence. Prior to Twilio, I held product leadership roles at Ancestry and GitHub, where I delivered innovative and impactful solutions for platform, e-commerce, and payments domains.