•searching for new clients who might benefit from company products or services and maximising client potential in designated regions;•developing long-term relationships with clients, through managing and interpreting their requirements;•persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery;•negotiating tender and contract terms and conditions to meet both client and company needs;•calculating client quotations and administering client accounts;•providing pre-sales technical assistance and product education;•working on after-sales support services and providing technical back up as required;•arranging and carrying out product training;•analysing costs and sales;•preparing reports for head office and keeping customer records;•meeting regular sales targets and coordinating sales projects;•supporting marketing activities by attending trade shows, conferences and other marketing events;•making technical presentations and demonstrating how a product meets client needs;•liaising with other members of the sales team and other technical experts;•helping in the design of custom-made products;•providing training and producing support material for other members of the sales team.

• Generates and processes new sales leads as necessary• Answers phone calls from customers and deals with problems as they arise• Takes sales information and puts it into an easily readable format• Follows up with customers to make sure that they are satisfied with a particular product• Makes sure that sales persons are on track with sales goals• Meets with other departments to make sure that sales people are doing their job correctly• Provides any necessary data or reports to the sales team• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary• Arranges appointments with clients and sales team• Acknowledges customers by responding to emails, texts, and phone calls• Updates all contact information for clients• Deals with any customer complaints and resolves the issue as necessary• Arranges travel and accommodations for any sales person that is meeting clients outside of the office• Does any necessary administrative work including filing reports or presenting sales team with necessary documents

 Manage information technology and computer systems  Plan, organise, control and evaluate IT and electronic data operations  Ensure security of data, network access and backup system  Identify problematic areas and implement strategic solutions in time Responds to telephone calls, email and personnel requests for technical support.  Install, configure, test and maintain operating systems, application software and system management tools  Preserve assets, information security and control structures  Act in alignment with user needs and system functionality to contribute to organizational policy Investigating, diagnosing and solving computer software and hardware faults. Managing stocks of equipment, consumables and other supplies. Testing and fixing faulty equipment.

• Provides support to end users on a variety of issues.• Identifies, researches, and resolves technical problems.• Responds to telephone calls, emails and personnel requests for technical support.• Installing and configuring computer hardware, software, systems, networks, printers and scanners• Talking to computer users to determine the nature of problems• Responding to breakdowns.• Investigating, diagnosing and solving computer software and hardware faults.• Managing stock, equipment, consumables and other IT related supplies.• Testing and fixing faulty equipment.• Format laptops to be disposed• Update asset list for laptops and peripherals• Diagnosing and solving hardware/software faults

Performing hardware repair and maintenance. Assisting in the preparation of business plans involving purchasing new services, hardware, software, and other IT-related requirements. Ensuring all end-user systems have up-to-date anti-malware protection. Ensuring software updates are tested and applied in a timely manner. Supervising and resolving all hardware and software requirements. Maintaining and providing enhancements to all existing computer systems and perform troubleshoot to resolve all issues effectively.

1. Ensuring that the Help Desk operates as a highly professional service that meetsthe needs of the company2. Following agreed procedures to receive requests for assistance from users in apleasant and professional manner.3. Ensuring that requests for assistance are properly logged, assigned andresponded to in a timely manner and according to agreed standards andprocedures.4. Ensuring log entries of user contacts provide a corpus of knowledge for theresolution of subsequent faults and problems.5. Following agreed procedures and previous requests for assistance on relatedtopics to establish possible solutions to calls.6. Maintaining accurate log entries of contact with resolution details and follow upinformation.7. Ensuring adherence to escalation procedures. Respond to escalated, complexand high impact user calls in a timely fashion.8. Installing and configuring computer hardware operating systems and applications9. Monitoring and maintaining computer systems and networks.10. Troubleshooting system and network problems and diagnosing and solvinghardware/software faults.11. providing support, including procedural documentation.12. supporting the rolled-out applications.13. setting up new users’ accounts and profiles and dealing with password issues.14. Installation and configuration of hardware such as printers, scanners and LCDprojectors.15. Carrying out preventive maintenance on ICT equipment.16. Email configuration.

Computer hardware sales, repair and maintenance.Design, install, and support an organization’s computer systems.

Responsibilities PC support and troubleshooting Networking essentials(including network design, LAN cable termination) Installation of software's including operating systems