Developed successful link acquisition and Digital PR strategic campaigns for 14 clients in regulated industries across 35 markets.Established a new operational unit to uphold high delivery and quality standards.Led a tech stack overhaul to improve efficiencies and address operational challenges.Managed external media supplier relationships to ensure product profitability and effective partnerships through financial rebate models.

Leading an operational team of team 3 Senior Team Managers for a staff of 200 agents.Responsible for overall performance of six different multichannel markets, increasing CSAT from 82% to 90% across all lines of business. In charge of a new T2 operational unit implementation.Drive continuous improvement strategies for all Business Plan targets, achieving 15% increase of 2020 gross margin revenue. Leading performance business reviews meeting swith final Client.Finantial… Show more Leading an operational team of team 3 Senior Team Managers for a staff of 200 agents.Responsible for overall performance of six different multichannel markets, increasing CSAT from 82% to 90% across all lines of business. In charge of a new T2 operational unit implementation.Drive continuous improvement strategies for all Business Plan targets, achieving 15% increase of 2020 gross margin revenue. Leading performance business reviews meeting swith final Client.Finantial reporting to drive quality, efficiency and absenteeism targets. Show less

User experience analysis. Competitors and benchmarks analysis to propose product changes.Analyze KPIs to support the business in produc development.Responsible for the generation of success stories for media purposes.

Worked for 3 TV shows productions2111 - Discovery Channel - Griyo TV- LoggerDesafío Fashionista LATAM - Discovery Home&Health - Zodiak Latini- Production AssistantDiário do Olivier - 10th Seaon (9-13 episode) - Globo - Local Producer