Accountable for all Device Protection Operations in the Americas including full P&L responsibility.Led a multi-cultural supply chain operations team made up of 18 employees overseeing Client Operations, Inventory Planning & Procurement, Repair Operations and Warehouse & Transportation. Responsible for sustaining and controlling the operational performance, including enrollment, customer care, supply chain, risk management and partnering with account management to ensure compliance of the terms and conditions. Led a team that delivered best-in-class operations to drive positive customer experience, support future expansion and ensure compliance with contractual requirements. Worked with senior leadership (C-Level) to prioritize product development, operational process improvements and implementations to achieve annual goals.Regularly called upon to mitigate impacts to service operations that often arise from unpredictable changes with aggressive deadlines. Support new projects and program launches by defining standard operating procedures (SOPs), performing impact analysis and risk mitigation to ensure a smooth transition between the delivery and the operations teams.

Led a multi-cultural supply chain operations team made up of 14 employees overseeing demand planning and procurement, repair operations and warehouse and transportation management, encompassing 70% of the company’s annual spend. Designed and implemented an automated returns grading process that led to a 7.5% increase in the repair yield and reduced the costs associated with scraping beyond economic repair (BER) devices.Redesigned the kitting packaging effectively increasing productivity and reducing the billable dimensional weight garnering a 10% savings on transportation costs.Spearheaded multiple continuous improvement initiatives to increase operational efficiency and effectiveness, leading to a reduction in turnaround times (TAT), inventory excess and transportation costs while improving forecasting accuracy, in-stock rates, and asset recovery value.Designed and implemented a new collaborative planning forecasting and replenishment (CPFR) tool decreasing inventory excess and obsolescence by $500K per year.Designed and implemented new KPIs for our repair operations and integrated them into a dashboard for better visibility and management of parts, WIP inventory and production levels.Created a new dynamic pricing model for our salvage auctions, increasing asset recovery value by 200%.

Led forward and reverse logistics operations, including SLA and KPI management of third-party logistics (3PL) providers, UPS Supply Chain Solutions and Brightstar.Managed a team of 4 people that monitored the day-to-day operations including material handling, QA, kitting, order management, customer service, and transportation. Taught lean principles to the organization and spearheaded continuous improvement projects that led to a 10% reduction of transportation costs, decreased inventory variances by 50% and increased on-time shipping performance to meet the contractual SLA of 98%.Designed and implemented a fully automated excel workbook to categorize the transportation invoices which reduced the time to process these by 8X.Orchestrated and led the move of QA Operations from the United States and Canada to Asia, reducing the turnaround time and the cost per unit by 50%, without sacrificing productivity.Continuously made changes to existing EDI transactions, reducing the dock-to-stock turnaround time for kitting orders by 30%.

Solution Designer and subject matter expert for numerous supply chain projects that affected multiple functions and systems within the organization from inception through development.Executed countless user acceptance testing (UAT) and systems integration testing (SIT) cycles along with implementation and post-implementation phases ensuring requirements were traceable and aligned to the overall solution.An integral member of a large scale 4PL project leading the implementation of a B2B e-commerce solution successfully delivering on-time and on-budget, processing over $1 Billion in sales in year 1.

Conducted requirements analysis via information gathering sessions with business users and technical staff and transform business requirements into technical specifications.BA & QA Lead in a 9-month EDI-based integration project with UPS Supply Chain Solutions to outsource the US-based forward and reverse operations to Louisville, KY, and Toronto, Canada.Managed the development and execution of a UAT/SIT cycle of a highly integrated supply chain optimization solution (4PL). Modules included: B2B Portal, Forecasting Portal & Vendor Managed Inventory (VMI).

Managed the design, development and implementation of a B2B e-commerce portal, part of a 10-month 4PL supply chain optimization services project for wireless carrier Iusacell.Drove end-to-end solutions working closely with business owners to gather customer requirements, translate business requirements into clear compelling business cases as well as operational and IT requirement documents, and implemented solutions.

Developed the annual business plan and budget, establishing key strategic goals and ensuring the company achieved its objectives, providing leadership and direction to over 100 employees.Pursued the Deloitte, Argentina’s quality certification seal, only the 5th 3PL company in Argentina to meet the rigorous standards.Designed and implemented a warehouse optimization solution to increase warehouse efficiency, resulting in an ROI of 18% in 24 months.Successfully led multiple IT integration initiatives, including the implementation of a new WMS/TMS and Enterprise Data Warehouse.

Participated in the initial launch of the company as Co-Founder (PedidoBebidas.com) and responsible for developing the business plan and brand development strategy through non-traditional channels.Responsible for managing Capone's logistics and distribution operation, including procurement and planning for the 3 distribution centers containing approximately +100 employees.Implemented new marketing strategies, including on-line web ordering, to increase sales and customer loyalty which resulted in a 40% YoY growth.Managed the implementation of a POS system across 3 stores and a call center.