•Analyse and design end-to-end customer processes and business problems;•Monitoring and analyzing the needs, challenges and opportunities at existing clients with the aim to develop suitable set of services and solutions;•Creating recommendations for the development of suitable solutions and services;•Identification and resolution of substantive and technical problems and gaps;•Cooperation with sales in the preparation of offers, realization of presentations and other sales activities;•Participation in the planning of tasks performance;•Configure and implement software, software testing;•Education of key users;•Writing technical and user documentation;•Provide consulting services and support to users;•Prepare user stories, test case scenarios and acceptance criteria;•Participate in the execution of internal or external training;•Fields of expertise in diverse industries;