Matiewos A. Email & Phone Number

Quincy, Massachusetts, United States

• Troubleshoot and resolve network issues.• Perform back up failover test with customers/Carriers on a bridge/ conference call.• Monitor and analyze network performance, availability, and Security.• Professionally, accurately, and efficiently handle customer requests.• Answer questions regarding services, product features, outages.• Manage new and existing ticket queue

Boston, Massachusetts, United States

• Monitored security systems and surveillance feeds to detect and respond to potential security breaches.• Conducted thorough investigations of security incidents and documented findings for further analysis.• Collaborated with law enforcement and internal teams to ensure the security and safety of the premises.• Maintained detailed logs of security activities and incidents, ensuring accurate and timely reporting

Cambridge, Massachusetts, United States

• Kept detailed records of customer interactions and issues, enabling accurate tracking and resolution of recurring problems• Ensured high levels of customer satisfaction by delivering exceptional service and maintaining a positive experience for users.• Managed multiple customer issues simultaneously, prioritizing tasks based on urgency and impact.• Activated and deactivated badges over the phone and/or using client software.• Issued visitor badges and documented their credentials.

Computer Networking

Associates Degree, Information Technology, 3.6