Matilda Briggs Email and Phone Number

Reaching out to potential customers

Developing effective communication platforms for clients and staff.Inspiring repeat business from clients.Conducting customer service workshops and presentations.Monitoring and measuring client satisfaction.Liaising with different departments about client queries.Offering advice to clients on services and products.Developing surveys and capturing client information.Participating in marketing campaigns.Dealing with client requests and troubleshooting problems.

Assisting less experienced Sales Representatives in answering technical questions posed by customers during outbound telephone calls.Providing support to less experienced Sales Representatives as needed.Identifying potential customers through networking initiatives, cold-calling, and email communications.Preparing and delivering sales presentations to potential and existing customers.Preparing regular sales reports as well as sales territory plans.Researching competitors’ products, pricing, and product success to determine customer preferences.Developing innovative sales strategies to achieve sales goals.Promptly submitting customers' purchase orders to the relevant department for processing.Resolving customer complaints in a timely and professional manner to maintain customer loyalty.Expanding industry knowledge by attending educational workshops and reading professional publications.

Planning and directing the hiring and training of new Sales RepresentativesDirecting and coordinating all sales activities locally and regionallyPreparing sales budgets and projections and approving expendituresTracking and analyzing sales statistics based on key quantitative metricsHandling and resolving customer complaints regarding a product or serviceSetting discount rates and determining price schedulesAdvising distributors and dealers on policies and Standard Operating Procedures (SOPs)Serving as the face of the organization to internal and external partnersMaking data-informed decisions to drive performance and resource allocationDeveloping and maintaining relationships with key clientsSetting sales quotas and goalsOverseeing and directing performance of the sales teamIdentifying emerging markets to find new sales opportunitiesDefining and executing territory sales plans