Matilda Constable-Webb Email & Phone Number

Newcastle, Nsw, Au

Australia

I manage a team up to 12 people on a daily basis who are all customer facing in Every Day Banking at the Call Centre, running meetings, coaching's and developing skills for each agent and managing high levels of risk and mitigating potential risk factors through analysing data and providing feedback and ensuring all regulatory and operational requirements are met. As a people leader I am determined to provide a better outcome for our customers as well as my agents, extending through to… Show more I manage a team up to 12 people on a daily basis who are all customer facing in Every Day Banking at the Call Centre, running meetings, coaching's and developing skills for each agent and managing high levels of risk and mitigating potential risk factors through analysing data and providing feedback and ensuring all regulatory and operational requirements are met. As a people leader I am determined to provide a better outcome for our customers as well as my agents, extending through to my peers and the outer business. I am determined to show and live the values of Care, Courage and Commitment in every part of my leadership and daily habits. Show less

As a Change Analyst at Commonwealth Bank I am actively supporting and facilitating organisational change initiatives within the bank. Some of the key responsibilities include:1. Change Management Planning: Collaborating with project teams to develop change management plans that outline the approach and strategies for successful implementation of change initiatives. This may involve conducting impact assessments, stakeholder analysis, and developing communication plans.2… Show more As a Change Analyst at Commonwealth Bank I am actively supporting and facilitating organisational change initiatives within the bank. Some of the key responsibilities include:1. Change Management Planning: Collaborating with project teams to develop change management plans that outline the approach and strategies for successful implementation of change initiatives. This may involve conducting impact assessments, stakeholder analysis, and developing communication plans.2. Stakeholder Engagement: Identifying and analysing stakeholders who would be affected by the change, and developing appropriate strategies to engage and manage their expectations. This includes conducting workshops, meetings, and communications to ensure that stakeholders understand the purpose and benefits of the change.3. Change Implementation: Assisting with the execution of change initiatives, working closely with project teams to implement the planned change strategies. This may involve organising training sessions, updating documentation, and monitoring the progress of the change initiatives.4. Change Evaluation: Assessing the effectiveness of change initiatives and identifying areas for improvement. This involves gathering feedback from stakeholders and analysing the impact of the change on the organization to drive continuous improvement.5. Communication and Documentation: Developing and delivering clear and concise communications related to change initiatives. This includes creating presentations, writing reports, and updating project documentation to ensure all relevant information is communicated effectively.Additionally, collaborating with other teams, such as HR, IT, and business units, to align change initiatives across the organisation and ensure smooth integration of changes into existing processes. Show less

As a Real Time Analyst I am managing the largest call centre in Australia in real time, ensuring and assisting in meeting regulatory obligations, liaising with Shareholders and key Stakeholders in and outside of Direct Banking and Lending.

I work in Direct Banking and I care for our customers.In Direct Banking, we’re located in five different sites across Australia and speak to almost 1million customers every month – I’m in the Newcastle Customer Service centre and have been with the bank for 1 year.I have developed a range of skillsets, specialising in Credit Cards and regularly help train our newest recruits. I have experience in running Team Meetings, helping develop and embed skillsets for our newest… Show more I work in Direct Banking and I care for our customers.In Direct Banking, we’re located in five different sites across Australia and speak to almost 1million customers every month – I’m in the Newcastle Customer Service centre and have been with the bank for 1 year.I have developed a range of skillsets, specialising in Credit Cards and regularly help train our newest recruits. I have experience in running Team Meetings, helping develop and embed skillsets for our newest recruits, experience in clear communication skills, patience, empathy, adaptability, ability to use positive language and always have a positive mind set! I have great relationship and team building experience and thrive in problem solving environment.Our customers are at the heart of what we do and I am the first port of call for many of them, both local and abroad. I am skilled in handling a wide range of enquiries that relate to a number of different products and services offered across the group, these include but are not limited to: Credit Cards, Savings and Transactions, Netbank, Commbank App and Complaint Resolution.#WeCare for our customers, colleagues and communities and we strive every day to be better than we were the day before. Show less

Sunshine Coast, Qld

Creating and starting a business has made me proficient and excel in many areas of work and home life. It has made me organised, more confident and a better communicator, just to name a few. A little over 1 year after starting this business and it has become an award winning, lucrative success. Developing and maintaining business and client relationships is important to me and I feel, as a business owner that giving back to the community is equally as important too. Which is why I have been… Show more Creating and starting a business has made me proficient and excel in many areas of work and home life. It has made me organised, more confident and a better communicator, just to name a few. A little over 1 year after starting this business and it has become an award winning, lucrative success. Developing and maintaining business and client relationships is important to me and I feel, as a business owner that giving back to the community is equally as important too. Which is why I have been apart of many community events and charities throughout the sunshine coast area. Other Skills:- Creativity- Technical photography skills- Patience and concentration- Attention to detail- Strong networking skills- Team working skills- Leadership Skills- Proficient Knowledge in Adobe Creative Suit.- Strategic Business Planning Skills- Marketing Skills- Sales and Customer Relationships - Communication Skills- People Management and HR- Finance and Accounting Skills Show less

North Coast Law is a small law firm situated with 4 offices in and around the sunshine coast area. With legal services and solutions in the areas of family law, wills and estates, and property conveyancing.My duties as Junior Legal Administrative Assistant (as described by BetterTeam) include but are not limited to:- Perform accurate legal research and analysis.- Interpret laws, rulings and regulations in legal documents.- Compile, proofread and revise drafts of legal documents… Show more North Coast Law is a small law firm situated with 4 offices in and around the sunshine coast area. With legal services and solutions in the areas of family law, wills and estates, and property conveyancing.My duties as Junior Legal Administrative Assistant (as described by BetterTeam) include but are not limited to:- Perform accurate legal research and analysis.- Interpret laws, rulings and regulations in legal documents.- Compile, proofread and revise drafts of legal documents and reports.- Daily record keeping with electronic and hard copy filing of documents.- Obtain relevant information from other organisations or agencies.- Create and organise information, and generate reference tools for easy use by the office.- Prepare and format legal and management reports.- Maintain and update databases and tracking systems.- Respond to all case-related queries.- Ensure efficient and effective administrative information and assistance.- Ability to grasp and interpret legal documents.- Systematic knowledge of databases and tracking systems.- Fantastic organisational skills and detail oriented.- Ability to work under pressure and meet deadlines.- Ability to work independently and as part of a team.- Brilliant written and verbal communication skills.- Proficient in Microsoft Office, and scheduling software. Show less

Sunshine Coast

Go Seek! children's entertainment is a company based on the sunshine coast bringing awareness in many aspects such as healthy eating, environmental issues and physical activity in a fun, energetic and kid friendly way! In the sales department my job consists of:- Build and maintaining client relations- Work with internal departments such as the Marketing or Product teams to engage audiences and clients more deeply- Meet and exceed KPIs and sales targets- Possess deep… Show more Go Seek! children's entertainment is a company based on the sunshine coast bringing awareness in many aspects such as healthy eating, environmental issues and physical activity in a fun, energetic and kid friendly way! In the sales department my job consists of:- Build and maintaining client relations- Work with internal departments such as the Marketing or Product teams to engage audiences and clients more deeply- Meet and exceed KPIs and sales targets- Possess deep knowledge of business product offering and value proposition- Follow organisational policies and regulations that affect the Sales department- Proactively pursue new business and sales opportunities- Solve problems for clients and customers by developing innovative and tailored sales solutions- Be a brand ambassador and reflect company values at all times- cold calling- warm calling- researching and developing marketing opportunitiesSome other key skills and qualities:- Extremely strong verbal and written communication skills- High-level proficiency with MS Office programs- Capacity to work independently- Passion and drive- Competitive spirit- Professionalism Show less

Sydney, Australia

This was a dynamic management role, overseeing employees, coordinating meetings, liaising with other departments, speaking with parents on a regular basis, screening for dyslexia as well as tutoring school aged children in english, mathematics and the Barton Program. This position showed me how to deal with and resolve difficult and potentially difficult situations effectively with younger children, teenagers and parents. Other areas of operational skills:- Analytical and methodical in… Show more This was a dynamic management role, overseeing employees, coordinating meetings, liaising with other departments, speaking with parents on a regular basis, screening for dyslexia as well as tutoring school aged children in english, mathematics and the Barton Program. This position showed me how to deal with and resolve difficult and potentially difficult situations effectively with younger children, teenagers and parents. Other areas of operational skills:- Analytical and methodical in research and planning duties- Strategic business planning - Marketing concepts - Conflict resolution- Detail Orientated- Working with Children- Extensive training in working with children who have ADD/ ODD/ ADHD/ DyslexiaKey Achievements:- Increased overall company proficiency and earnings- Established working business relationships with high profile clients- Helping many students and bring them out of a negative mindset Show less

Sydney, Australia

Operational Skills- Answer Incoming and outgoing communications (calls/ emails/ handling socials)- Discretion- Excellent communication skills, written and verbal- Confidence with IT and computer packages - Welcome visitors, determine nature of business, and direct visitors to suitable employee- Monitor visitor access- Document scanning - maintain and better my organisational skills- Excellent time management- Self motivation- Ability to stay calm and… Show more Operational Skills- Answer Incoming and outgoing communications (calls/ emails/ handling socials)- Discretion- Excellent communication skills, written and verbal- Confidence with IT and computer packages - Welcome visitors, determine nature of business, and direct visitors to suitable employee- Monitor visitor access- Document scanning - maintain and better my organisational skills- Excellent time management- Self motivation- Ability to stay calm and tactful under pressure- accuracy and good attention to detail Show less

Counter-Terrorism Law, Terrorism And Counter-Terrorism Operations

Bachelor Of Laws - Llb, Law / Business

Child, Youth & Family Intervention

- Addressing Transitional Issues for Young Foster Children - Issues of Attachment for Young Traumatised Children and Their Caregivers.

Associate'S Degree, Law (Paralegal Studies)

Trauma Responsive Practice With Children

Child Protection Training

Course In Community Justice (Justice Of Peace [Qualified])

Activities and Societies: QCJJUD001 - Perform non-bench and minor bench duties QCJWIT001 - Witness or certify documents

Cyber Security Essentials, Cyber Security

Data Security Essentials

Communication Technologies For Business Success

Mcu00018 Data Analysis

Mcu00013 Digital Literacy Essentials

Certificate, Positive Psychiatry, Mental Health And Support

Diploma, Counseling

Qld Registration Certificate, Real Estate

Certificate, Parentworks

Diploma, Human Resources Management And Services

Statement Of Attainment, Rsg

Statement Of Attainment, Rsa

Diploma, Psychology

Statement Of Attainment, Legal Support Services

BSBLEG301 - Apply knowledge of the legal system to complete tasks BSBLEG304 - Apply the principles of confidentiality and security.

Certificate, Understanding Dyslexia

Mcu00016 Digital Data

Certificate, Child Protection

Certificate, Domestic And Family Violence

Activities and Societies: - AOCCCS021 - AOCDFV006 - AOCDFV003 - AOCDFV001 - Respond to suspected abuse - Recognise and respond.