Matilda Constable-Webb Email & Phone Number

Newcastle, NSW, AU

Australia

I manage a team up to 12 people on a daily basis who are all customer facing in Every Day Banking at the Call Centre, running meetings, coaching's and developing skills for each agent and managing high levels of risk and mitigating potential risk factors through analysing data and providing feedback and ensuring all regulatory and operational requirements.

As a Change Analyst at Commonwealth Bank I am actively supporting and facilitating organisational change initiatives within the bank. Some of the key responsibilities include:1. Change Management Planning: Collaborating with project teams to develop change management plans that outline the approach and strategies for successful implementation of change.

As a Real Time Analyst I am managing the largest call centre in Australia in real time, ensuring and assisting in meeting regulatory obligations, liaising with Shareholders and key Stakeholders in and outside of Direct Banking and Lending.

I work in Direct Banking and I care for our customers.In Direct Banking, we’re located in five different sites across Australia and speak to almost 1million customers every month – I’m in the Newcastle Customer Service centre and have been with the bank for 1 year.I have developed a range of skillsets, specialising in Credit Cards and regularly help train.

Sunshine Coast, QLD

Creating and starting a business has made me proficient and excel in many areas of work and home life. It has made me organised, more confident and a better communicator, just to name a few. A little over 1 year after starting this business and it has become an award winning, lucrative success. Developing and maintaining business and client relationships.

North Coast Law is a small law firm situated with 4 offices in and around the sunshine coast area. With legal services and solutions in the areas of family law, wills and estates, and property conveyancing.My duties as Junior Legal Administrative Assistant (as described by BetterTeam) include but are not limited to:- Perform accurate legal research and.

Sunshine Coast

Go Seek! children's entertainment is a company based on the sunshine coast bringing awareness in many aspects such as healthy eating, environmental issues and physical activity in a fun, energetic and kid friendly way! In the sales department my job consists of:- Build and maintaining client relations- Work with internal departments such as the Marketing.

Sydney, Australia

This was a dynamic management role, overseeing employees, coordinating meetings, liaising with other departments, speaking with parents on a regular basis, screening for dyslexia as well as tutoring school aged children in english, mathematics and the Barton Program. This position showed me how to deal with and resolve difficult and potentially difficult.

Sydney, Australia

Operational Skills- Answer Incoming and outgoing communications (calls/ emails/ handling socials)- Discretion- Excellent communication skills, written and verbal- Confidence with IT and computer packages - Welcome visitors, determine nature of business, and direct visitors to suitable employee- Monitor visitor access- Document scanning - maintain and.

Counter-Terrorism Law, Terrorism And Counter-Terrorism Operations

Bachelor Of Laws - Llb, Law / Business

Child, Youth & Family Intervention

- Addressing Transitional Issues for Young Foster Children - Issues of Attachment for Young Traumatised Children and Their Caregivers.

Associate'S Degree, Law (Paralegal Studies)

Trauma Responsive Practice With Children

Child Protection Training

Course In Community Justice (Justice Of Peace [Qualified])

Activities and Societies: QCJJUD001 - Perform non-bench and minor bench duties QCJWIT001 - Witness or certify documents

Cyber Security Essentials, Cyber Security

Data Security Essentials

Communication Technologies For Business Success

Mcu00018 Data Analysis

Mcu00013 Digital Literacy Essentials

Certificate, Positive Psychiatry, Mental Health And Support

Diploma, Counseling

Qld Registration Certificate, Real Estate

Certificate, Parentworks

Diploma, Human Resources Management And Services

Statement Of Attainment, Rsg

Statement Of Attainment, Rsa

Diploma, Psychology

Statement Of Attainment, Legal Support Services

BSBLEG301 - Apply knowledge of the legal system to complete tasks BSBLEG304 - Apply the principles of confidentiality and security within.

Certificate, Understanding Dyslexia

Mcu00016 Digital Data

Certificate, Child Protection

Certificate, Domestic And Family Violence

Activities and Societies: - AOCCCS021 - AOCDFV006 - AOCDFV003 - AOCDFV001 - Respond to suspected abuse - Recognise and respond to.