Worked with co-owners to design, organize, merchandise, and open a new independent bookstore in a suburb of Boston.Manages a staff of 15-25; includes hiring, scheduling, training, task delegation.Organizes, schedules, and facilitates staff meetings and one-on-one meetings for mutual feedback and development.Manages store’s social media, including Facebook, Twitter, Instagram, and TikTok.Works in conjunction with co-owners to order and sell books, specifically in the children’s section through analysis of sales, data provided through Edelweiss Above the Treeline, publisher rep meetings, industry knowledge, customer interactions, and personal taste.Meets with gift reps, explores and researches vendors, orders and merchandises gift items (greeting cards, puzzles, games, stationery, toys, etc.).Works on the floor; includes managing customer interactions, handselling books and gifts, troubleshooting day-to-day problems, processing and fulfilling online orders, receiving, merchandising, working the register, answering phones and emails.

• Coordinated customer orders and transactions via telephone, email, and in-person; possesses keen ability in gauging customers’ interests combined with thorough knowledge of dynamic literary markets.• Specialized in hand-selling YA, middle grade, and picture books using intimate knowledge of diverse content within the conventions of classic and contemporary literature.• Responsible for closing; deposit preparation of daily sales and store upkeep.• Conducted primary inventory of stock; provides secondary inventory assurance to staff.• Maintained quality of vibrant displays throughout store; focuses on YA and children’s merchandising.• Responsible for store events and author care (e.g. introductions, book debuts, round tables, etc.). Authors include Lori Goldstein, Jessica Herthel, Amanda Palmer, Dimitry Elias Léger, and others.

- Acquired titles and ushered them through publication, including Godine’s first board book; completed several in-process projects upon beginning position.- Coordinated events between company’s authors and various venues such as bookstores, libraries and museums.- Arranged and executed sales appointments for key frontlist and backlist company titles with book buyers at diverse retailers.- Managed interns: taught and delegated business side of social media; trained on cold sales calls involving coordination of appointments, pitching highlighted titles, and following up on back orders; supervised interviews between interns and authors, etc.- Ran social media platforms including website’s blog, Facebook, Twitter, Pinterest, and Instagram- Main contact with representative groups; provided links to publicity, hosted twice-yearly sales conference calls, maintained invoice record for individual reps and groups, liaison during difficult situations between rep groups and company executives.- Assisted on publicity projects such as mailing galleys, cultivating reviewer lists, compiling press kits, etc.; Input and maintained metadata of inventory on company website and wholesale companies.

• Customer interaction: recommendations, special orders, and transactions via telephone, email, and in-person.• Hand-sold YA, middle grade, and picture books to customers; gauged appropriate content and interest levels.• Responsible for opening and closing the store: deposit of daily sales, store upkeep, and inventory.• Created and executed dynamic customer-interactive displays, featuring diverse topics and themes.• Assisted in-store events, thematic and author, such as with Sarah Dessen, Spencer Quinn, Where’s Waldo and Twilight; includes attractive poster design, set-up and break-down, author care, and audience engagement.• Maintained store Instagram account and YA-focused Tumblr account; participates in store newsletter.

• Responsible for author care and contact regarding current works and works in progress.• Managed daily office functions: agenda, phones, correspondence, and personal calendar.• Created and maintained files, including agent-client/client-publisher contracts, photographs, and biographies.• Worked in-development with clients; sensitively evaluated and developed manuscripts for submission.• Pitched and submitted of work; builds relationships with editors and publishing houses for the agency.• Coordination and delegation of marketing and internal tasks to summer and winter interns.• Managed query system; designates incoming queries and monitors status and timelines for staff.• Conducted literary market research in a range of categories for agency intel and use on author platforms.

• Primary visitor contact; answered assistant dispatch phone, and provided campus directions.• Created and replaced ID/swipe-access cards for students, faculty, and staff• Provided visitors with parking passes• Escort ride services for students• Trained newly hired students to become escort ride drivers, dispatch assistants.• Responsible for master dorm keyset in order to provide campus-wide room unlocking service for students.

• Responsible for phone contact with families of sixty female campers.• Constant parental point of contact for families over the summer.• Trained and managed dorm staff of 16 counselors, responsible for all female campers, ages 7-12.• Oversaw maintenance and cleanliness of living unit building, library, and bathrooms.

• Advertised art class offerings in a captivating manner, for a diverse group of students, ages 7-16.• Created and taught 2-4 (per day) imaginative and engaging art classes using varying mediums.• Living unit co-counselor for 6-8 girls, ages 10-12; providing a nurturing and structured living and sleeping space for campers; created weekly living unit adventures with co-counselor.• Created and taught 3-4 imaginative and engaging art classes (per day) using varying mediums.Office Staff (2010 only)• First point of contact with parents of campers.• Various office/clerking duties including professionally answering phones and sorting mail.• Off-campus driver for supply runs and other events.