Matilda Serwaa Owusu Email and Phone Number
Hi, welcome to my profile! 🚀I’m a Virtual Assistant and Customer Support Specialist with over five years of experience in administrative support, customer service, and project management. My mission is to help entrepreneurs, business owners, and executives streamline their workflows, manage their time effectively, and improve overall productivity. I have a proven track record in managing complex calendars, coordinating international travel, and preparing critical documents, consistently improving efficiency by 30%.Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity tools, I specialize in calendar management, email marketing, data entry, and customer relationship management. I am also skilled in social media management, event planning, and customer service. With my background in customer service, I have a strong ability to handle client inquiries, manage service orders, and resolve issues effectively, resulting in improved customer satisfaction.Whether you need support with day-to-day administrative tasks, data management, or project coordination, I am dedicated to providing top-notch service with a focus on detail, timeliness, and effective communication. Let’s connect and discuss how I can contribute to your business success!
Zilnik Print
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Virtual AssistantZilnik Print Jul 2024 - PresentAccra, Greater Accra Region, GhanaOrganise and prfioritise the CEO’s weekly tasks, improving productivity by 30% and ensuring timely project completion.Manage communications and track deadlines, enhancing overall efficiency by 25% and allowing the CEO to focus on high-priority tasks.Optimize workflow and improve client satisfaction by 20% through effective rescheduling of tasks and adjusting delivery timelines. -
Operations OfficerBat Jan 2021 - Aug 2024Pécs, Baranya, HungaryManaged product packaging operation.Ensured quality assurance standard were meet.Provided support for production line efficiencyCustomer. -
Camp StaffCamp Zeke Jun 2022 - Sep 2022Pennsylvania, United StatesEnsured cleanliness and sanitation in food preparation areas.Assisted with dishwashing and food preparation.Maintained work schedules and timelines. -
Customer Service/ Data EntryElectricity Company Of Ghana Limited Sep 2018 - Sep 2020Accra, Greater Accra Region, GhanaAccessed and updated customer records, initiated service order requests, and resolved billing issues to ensure efficient customer service.Collected and processed data from post-paid meters, improving billing accuracy by 15% and maintaining a 99% reliability rate.Managed communication with clients via phone and email, addressing internal and external inquiries and handling credit matters with a 95% satisfaction rate. -
Customer Loan SupervisorDream Finance Ltd. Jan 2013 - Aug 2014Accra, Greater Accra Region, Ghana. Assessed loan applications for compliance with income and credit requirements.• Ensured the accuracy of loan application data and adherence to regulatory guidelines.• Managed interactions with lenders and borrowers, identifying trends for further scrutiny.
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Customer Sales PersonnelEnterprise Life Insurance Company Jul 2012 - Jan 2014Nkawkaw, Eastern Region, GhanaProactively contacted and met with both existing and new clients,expanding the customer base by 20% and increasing insuranceproduct sales by 15%Assessed clients' needs and matched them with suitable insuranceoptions, boosting customer satisfaction by 25% and improvingretention rates by 18%Addressed and clarified insurance claims for clients, ensuring clearcommunication and resolution of their concerns
Matilda Serwaa Owusu Education Details
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Management And Leadership -
Second Class
Frequently Asked Questions about Matilda Serwaa Owusu
What company does Matilda Serwaa Owusu work for?
Matilda Serwaa Owusu works for Zilnik Print
What is Matilda Serwaa Owusu's role at the current company?
Matilda Serwaa Owusu's current role is VIRTUAL ASSISTANT || CUSTOMER SERVICE || BUSINESS CONSULTING || RESEARCH || DATA ENTRY || PROJECT MANAGEMENT.
What schools did Matilda Serwaa Owusu attend?
Matilda Serwaa Owusu attended University Of Pécs, University Of Ghana.
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