Matilda Serwaa Owusu

Matilda Serwaa Owusu Email and Phone Number

VIRTUAL ASSISTANT || CUSTOMER SERVICE || BUSINESS CONSULTING || RESEARCH || DATA ENTRY || PROJECT MANAGEMENT @ Zilnik Print
Matilda Serwaa Owusu's Location
Bratislava Old Town, Bratislava, Slovakia, Slovakia
About Matilda Serwaa Owusu

Hi, welcome to my profile! 🚀I’m a Virtual Assistant and Customer Support Specialist with over five years of experience in administrative support, customer service, and project management. My mission is to help entrepreneurs, business owners, and executives streamline their workflows, manage their time effectively, and improve overall productivity. I have a proven track record in managing complex calendars, coordinating international travel, and preparing critical documents, consistently improving efficiency by 30%.Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity tools, I specialize in calendar management, email marketing, data entry, and customer relationship management. I am also skilled in social media management, event planning, and customer service. With my background in customer service, I have a strong ability to handle client inquiries, manage service orders, and resolve issues effectively, resulting in improved customer satisfaction.Whether you need support with day-to-day administrative tasks, data management, or project coordination, I am dedicated to providing top-notch service with a focus on detail, timeliness, and effective communication. Let’s connect and discuss how I can contribute to your business success!

Matilda Serwaa Owusu's Current Company Details
Zilnik  Print

Zilnik Print

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VIRTUAL ASSISTANT || CUSTOMER SERVICE || BUSINESS CONSULTING || RESEARCH || DATA ENTRY || PROJECT MANAGEMENT
Matilda Serwaa Owusu Work Experience Details
  • Zilnik  Print
    Virtual Assistant
    Zilnik Print Jul 2024 - Present
    Accra, Greater Accra Region, Ghana
    Organise and prfioritise the CEO’s weekly tasks, improving productivity by 30% and ensuring timely project completion.Manage communications and track deadlines, enhancing overall efficiency by 25% and allowing the CEO to focus on high-priority tasks.Optimize workflow and improve client satisfaction by 20% through effective rescheduling of tasks and adjusting delivery timelines.
  • Bat
    Operations Officer
    Bat Jan 2021 - Aug 2024
    Pécs, Baranya, Hungary
    Managed product packaging operation.Ensured quality assurance standard were meet.Provided support for production line efficiencyCustomer.
  • Camp Zeke
    Camp Staff
    Camp Zeke Jun 2022 - Sep 2022
    Pennsylvania, United States
    Ensured cleanliness and sanitation in food preparation areas.Assisted with dishwashing and food preparation.Maintained work schedules and timelines.
  • Electricity Company Of Ghana Limited
    Customer Service/ Data Entry
    Electricity Company Of Ghana Limited Sep 2018 - Sep 2020
    Accra, Greater Accra Region, Ghana
    Accessed and updated customer records, initiated service order requests, and resolved billing issues to ensure efficient customer service.Collected and processed data from post-paid meters, improving billing accuracy by 15% and maintaining a 99% reliability rate.Managed communication with clients via phone and email, addressing internal and external inquiries and handling credit matters with a 95% satisfaction rate.
  • Dream Finance Ltd.
    Customer Loan Supervisor
    Dream Finance Ltd. Jan 2013 - Aug 2014
    Accra, Greater Accra Region, Ghana
    . Assessed loan applications for compliance with income and credit requirements.• Ensured the accuracy of loan application data and adherence to regulatory guidelines.• Managed interactions with lenders and borrowers, identifying trends for further scrutiny.
  • Enterprise Life Insurance Company
    Customer Sales Personnel
    Enterprise Life Insurance Company Jul 2012 - Jan 2014
    Nkawkaw, Eastern Region, Ghana
    Proactively contacted and met with both existing and new clients,expanding the customer base by 20% and increasing insuranceproduct sales by 15%Assessed clients' needs and matched them with suitable insuranceoptions, boosting customer satisfaction by 25% and improvingretention rates by 18%Addressed and clarified insurance claims for clients, ensuring clearcommunication and resolution of their concerns

Matilda Serwaa Owusu Education Details

Frequently Asked Questions about Matilda Serwaa Owusu

What company does Matilda Serwaa Owusu work for?

Matilda Serwaa Owusu works for Zilnik Print

What is Matilda Serwaa Owusu's role at the current company?

Matilda Serwaa Owusu's current role is VIRTUAL ASSISTANT || CUSTOMER SERVICE || BUSINESS CONSULTING || RESEARCH || DATA ENTRY || PROJECT MANAGEMENT.

What schools did Matilda Serwaa Owusu attend?

Matilda Serwaa Owusu attended University Of Pécs, University Of Ghana.

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