Matilda Waters Email and Phone Number

Closely supported a young person with diverse needs using a person-centred approach, collaborating with psychologists, occupational therapists, and speech therapists, monitoring well-being with weekly trackers and presenting data in Excel, tracking educational progress, integrating academics into daily activities, shadowing therapists at special schools, and attending tailored training sessions.

Represented Compensation Experts over the phone by guiding clients through transitions to partner law firms, assisting them in understanding and meeting criteria for compensation claims, and handling sensitive conversations with empathy regarding personal injury experiences.

Created a vibrant atmosphere and ensured guest satisfaction at Manchester's premier rooftop bar, 20 Stories, by assisting with large parties and business gatherings and upholding exceptional service standards.

Contact individuals potentially exposed to COVID-19 to explain preventive measures, provide empathetic support, ensure safety through track and trace, and accurately document health-related inquiries.

Booked annual boiler services and identified potential gas leaks for British Gas customers, consistently meeting service quality and performance targets.

Provided exemplary service in Chairman's Executive Suite and Tunnel Club, handling VIP guests including players' families and celebrities, mastering fine dining etiquette and attention to detail, and collaborating effectively in a fast-paced environment.