Tilly Manners-Emmett Email & Phone Number

London

London, United Kingdom

London, United Kingdom

London, United Kingdom

London

London, United Kingdom

►Zapper is an innovative market leader dedicated to streamlining our daily lives through highly functional technology solutions. Our vision is to make every day activities such as paying a taxi driver, donating to a favourite charity or simply settling a restaurant bill as quick and as simple as possible.

London, United Kingdom

Leading and managing a team of 4 temporary staff in a busy dispatch gifting warehouse. Ensuring that all orders are picked correctly and dispatched for delivery within the time frame specified on the website (usually 1-2 days unless express next day delivery). Working to tight deadlines between 8am-5.30pm every day to ensure that all orders placed on that day are dispatched. Ensuring that all gifts are perfectly wrapped, or gift wrapped if stated on the order. Ensuring that staff make sure that all breakables/glassware are protected with bubble wrap and packaged correctly before dispatch. Tracking orders/parcels for the customer if undelivered by UPS and liaising with account managers regarding packaging and rates. Goods receiving stock ordered by the buying team, and quality checking these items to see if they match the Purchase Orders. Contacting the merchandising team if these are not correct and arranging a collection/return of these items via the Goods Returned procedure. Ensuring all items are labelled correctly in the warehouse, so mistakes are not made when picking items for customers. Overseeing staff members, and resolving issues if there are any regarding orders.

London

-Using programs such as Eurostop to run Ranking Reports to check stock levels and assisting to work out sell through percentages for the head of buying. -Using Eurostop to work out margins on each items ordered and sold, drafting, processing orders for stock and commitment using Eurostop -Creating and uploading codes to the website using Snow Valley, ready for publishing by the web editor.-Creating stock sheets for the web editor to use when uploading items to the website and ensuring all the correct information has been passed over to ensure the correct upload of each individual product. -Arranging samples for photo-shoots and organising the products to be couriered around London. Having responsibility over samples of high value and safe return of these items. -Liaising with PR teams across London so that Gift-Library products are seen in Magazines and Online Articles.-Creating presentations for the sales team so they know products coming in and products theyneed to focus on. -Running daily and weekly sales reports for the head of buying and also for the sales team. These reports include sales and margins reports, stock and commitment reports, ranking reports, as well as reconciling sales for the week. -Making sure that stock has been dispatched by suppliers, as well as placing re-orders and contacting suppliers regarding previous orders placed, delivery times and samples for various photo-shoots. -Quality control of goods received by Gift-Library.com and if not of satisfactory quality contacting suppliers and goods returning items on Eurostop as well as being responsible for returning the stock to the supplier. -Using excel to create spread sheets for samples coming in and out of the stockroom so they can be signed out on Eurostop and informing the merchandiser of stock removal. -Working as part of a team and under pressure is a main focus when working as a Buying and Merchandise Administration Assistant.

Twickenham, United Kingdom

* Using online systems such as World on a Hanger, PAYE and SAGEPAYE. * Creatively arranging items for photographing and editing them on Photoshop in order to send out to Blink Boutiques for window displays.* General Administration and office work. * Accounting for all 10 stores, filing, organizing invoices and VAT receipts* End of week accounting for N & Willow * Answering the telephone, taking orders over the phone for N&Willow / Lovelinks products. * Using Word and Excel on a daily basis.* Creating invoices* Processing invoices* Quality Control* Customer Service* Wholesale inquiries* Marketing and E-Mail Marketing* Reconciling accounts

Main responsibilities while working as a Travel Advisor for TFL were:* Advising people how to travel from Heathrow airport to central London and how to get around throughout their stay. * Having a wide range of knowledge regarding London City, London Underground/buses and the sights of London. * Handling large amounts of cash and opening/closing an office.* Entering data onto Excel spreadsheets and making sure figures were correct before closing the office.* Being a responsible 'key holder' and correctly handling/securing office. * Being responsible for filling out correct forms for different departments within head office. * Working as part of a team* Being able to communicate with people who have limited English* Remaining calm in difficult situations* Being the friendly face of London* Data protection trained

As part of a large team on the Kings Road in Chelsea, responsibilities included keeping the store up to standards, making sure the fitting rooms were supervised at all times, helping customers with inquiries and sizing, and general fit of the item in question. Other responsibilities included stock room management and organisation as well as preparation for sale periods.

As a Supervisor at NOA NOA my responsibilites included: * Opening/closing the store* Supervisor and assisting with management* Merchandising the store* Handling large amounts of cash when closing* Serving and helping high profile customers decide on clothes for the 'danish look'.* Entering end of day sales figures and profits into Excel spread sheets * Being responsible for running the shop when the Manager was on Annual Leave. * Working out rotas for the coming weeks and making sure staff turned up on time. * Being a main key holder in case of any out of hours problems.* Having experience with the Merchandising team, preparing sample clothes for UK franchises to buy the new season collection.

Hammersmith, London

As a Call Centre Supervisor responsibilities included:* Opening/closing the office* Being the point of contact on a weekend shift* Managing breaks and time keeping on weekend shifts* Taking escalated calls where a customer would ask to speak to someone in authority. * Being responsible for taking higher level calls, for high priority clients. * Helping to manage a team of 20* Assisting the Call Centre Manager with duties such as time sheet input* Voice overs for various company answer phone messages and automated messages* A level of responsibility to keep call standards high to encourage other team members.

Bachelor'S Degree, Drama And English Literature And American Studies, 2:1

As/A Levels

English (B), Drama A, Psychology ( C), Music (D); English (B), Drama (A), Music ( C)

Gcses

all at A*-C (Including English B, Maths B, Science B

Gcse

Education record