Matilda Olsson Email & Phone Number

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Customer service and administration errandsDelivered customer facing copy-writingFacilitated annual production and revision of administrative processes and internal customer service copyPlanned and assisted in marketing events such as launch parties, pop-ups, photo shootsCreated and posted assets for social media, answered DM’s and commentsWorked closely with operations team to achieve KPIs including 97% customer satisfaction levels and agent efficiency scores of 7-10 comments per hour

Sydney, New South Wales, Australia

Cultivated general knowledge of wide range of store products to assist customers with purchasing Organised administration duties such as ongoing communication with suppliers to check on orders and organise stockHandled invoices, deliveries and out-going shipments through MYOB softwareProposed new brand promotion including digital marketing on social media pages

Sydney, New South Wales, Australia

Advised customers on frame choice relevant to optical needs and preferences Acquired luxury sunglass and optical brand knowledgeCarried out EOD procedures on FOCUS platforms Consistently achieved target KPI’s and in-store visual merchandising requirements

London, England, United Kingdom

Managed classes of around 10 mature students at intermediate/B1 curriculumCreated original lesson planning according to international ESL curriculum, with focus on pronunciation, grammar and vocabularyAssessed students’ understanding and learning through guided activities and written tests

Stockholm, Stockholm County, Sweden

Managed classes of around 30 students from years 4-9 in subjects including English, Maths, Social Studies, Physcial Education, and Swedish Achieved learning goals in accordance to Swedish primary school curriculum (LGR11) Taught in a bilingual learning environment (English and Swedish) Responded to behavioural problems in the classroom through proactive modification and positive reinforcement strategiesSaw over student lunch break/recess management, after-school clubs

Stockholm, Stockholm County, Sweden

Liaised with staff, teachers, students and parents through phone and email dutiesFront desk office organisation Authorised meeting scheduling for 60 members of staff and 400 students on platforms including Microsoft Suite and Google Documents Administered school security by logging visitors with proper check-in procedure Maintained other ad-hoc reception tasks including data entry, scanning and filing

Stockholm, Stockholm County, Sweden

Organised school drives and fund-raisers to raise awareness and collect signatures for global petitionsCommunicated Amnesty International’s humanitarian commitment, information about current campaigns to a large group of likeminded volunteersReported back to Amnesty International headquarters about progress of campaigns, student inquiries, and leadership development

Stockholm, Stockholm County, Sweden

Internship at the Stockholm headquarters of the multi-regional English digital news publisher, The Local. Acquired professional writing skills in English for expat audienceProduced articles to fit the style and tone of an international media base including opinion editorials, culture pieces, top-ten lists, translations, etc.Handled multiple projects simultaneously to meet several deadlines Worked independently and under supervision/ collaboratively with multiple levels of upper editorial management

Bachelor Of Arts - Ba, Marketing

Bachelor Of Arts - Ba, Cultural Studies/Critical Theory And Analysis, Maintained Hd Average

Recipient of Vice Chancellor's International Student Scholarship

High School Diploma, International Baccalaureate Diploma Programme, 42 Points

Activities and Societies: House Senior, House Inter, Peer Mentor Higher Level: History of the Americas, Swedish B, English A Language.