Matilde Herrera Email and Phone Number
Matilde Herrera work email
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Matilde Herrera personal email
Matilde Herrera is a Customer Service Representative at East Boston Neighborhood Health Center. They possess expertise in customer service, invoicing, payroll, onboarding, appointment scheduling and 2 more skills. They is proficient in English and Spanish.
East Boston Neighborhood Health Center
View- Website:
- neighborhealth.com
- Employees:
- 844
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Customer Service RepresentativeEast Boston Neighborhood Health CenterBoston, Ma, Us
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Customer Service RepresentativeEast Boston Neighborhood Health Center Oct 2014 - Present• Meet with department managers to review customer service representative’s performances, outline new incoming departmental updates, and provide new departmental guidelines and resources to all Customer Service Representatives.• Coordinate all incoming hire trainings and preparation of training materials.• Met with Navigation Center Project Manager to create Contact Center Standard Operating Procedures. • The Standard Operating Procedures were also presented to other Department Administrators for approval, with goal to improve all departments’ workflow and patient care. • Provided trainings and department guideline refreshers, customer service and phone etiquette training to Customer Service Representatives. • Assisted with Supervising of the department, provided guidance and assisted other Customer Service Representative with completing their tasks as needed. • Also complete CSR III tasks. -
Google And Twitter Account AdministratorRestaurant Associates Aug 2013 - Oct 2014• Successfully train all new hires, support and assist employees with responsibilities as needed.• Coordinate weekly meetings with Twitter food team; discuss and review weekly menu, and upcoming catering events.• Responsible for Employee Payroll, Uniforms, Schedules, and Account Inventory. • Restaurant Associates; Google Administrator, • Process Background checks, coordinate onboarding of new employees, and process paperwork.• Reviewed Account Statements, collected and paid daily invoices, handle employee payroll, schedule and approve employee vacation request, provide HR assistance to all employees upon request.• Assist Account Director coordinating Google Food Team Meetings; provide assistance to Executive and Sous Chefs. -
Customer Service Representative IiiEast Boston Neighborhood Health Center Jan 2010 - Jan 2013• Cross trained to appropriately handle all departmental queues according to each department guideline: Adult medicine, Family medicine, Vision, Patient Services, Referral department, Chronic Disease and Education Management (CDEM), Behavioral Health, Specialties, 5800 main operator line.• Register a new patient which includes: creating a new medical record for patient, recording and verifying insurance contracted with EBNHC, assign a new primary care physician according to patient needs, and requesting previous medical records (as needed).• Support departments with emergency calls by interpreting for Spanish speaking patients and obtaining immediate triaging for patients.• Performing primary functions such as appointment scheduling and coordinating medication refill requests.• Appropriately screening of calls that need to be transferred to a nurse or messages to providers.• Outreach to patients by provider request, and relaying information.• Navigate EPIC; Electronic Medical Record (EMR) to access relevant and appropriate information according to guidelines.
Matilde Herrera Skills
Matilde Herrera Education Details
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North Cambridge Catholic SchoolHigh School Diploma -
Business Administration And Management, General -
Business Management
Frequently Asked Questions about Matilde Herrera
What company does Matilde Herrera work for?
Matilde Herrera works for East Boston Neighborhood Health Center
What is Matilde Herrera's role at the current company?
Matilde Herrera's current role is Customer Service Representative.
What is Matilde Herrera's email address?
Matilde Herrera's email address is mh****@****tes.com
What schools did Matilde Herrera attend?
Matilde Herrera attended North Cambridge Catholic School, Bunker Hill Cc, Regis College.
What skills is Matilde Herrera known for?
Matilde Herrera has skills like Customer Service, Invoicing, Payroll, Onboarding, Appointment Scheduling, Payments, Time Management.
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