Provided consultation and Human Resources management to over 200 clients with 1000+ employees in several states. In summary, I applied extensive knowledge in the following areas: Employee RelationsEmployment Law and Federal Contractor CompliancyMedical and Family Leave and ADA coordination Compensation Planning Employee and Supervisor Training Recruiting

Managed MS Access databases to track the company's progress in service and customer satisfaction. Analyzed and presented this information at weekly management meetings and offered suggestions which lead to improvements in the field. Made and recorded follow-up calls to new customers to ensure their level of satisfaction.Proofread and reviewed all new service contracts for accuracy, spelling or grammatical errors before they were sent to data entry.Answered multi-line phone systemReceived all sales calls to set-up new commercial contractsReceived all billing disputes and/or questions concerning accountsAccurately made any needed adjustments to accounts and balanced accountsUsed AS400 computer system to track payments and make changes to accounts Responsible for creating and distributing by e-mail spreadsheets and/or Word documents for staff use Was awarded the 2003 "Outstanding Service" Award by management teamImproved the overall effectiveness of the data entry process