Matilde Sanabria Email & Phone Number

Fort Worth, Tx, Us

Provide digital content, child safety, message board, and chat room moderating services to enterprises with online communities and content. Responsible for communicating, protecting and enabling the social game, message board, and chat room experience. Maintain and shape our clients' unique online community by assisting with community events, assisting users with problems both technical and social, orienting new arrivals, and channeling community concerns and feedback to Metaverse Mod Squad's managers and directors.

Translation English/Spanish of corporate & legal documents; manuals, websites and technical materials. 100% human translation, without the use of any type of software.Writer, Editor and Copywriter of SEO and technical articles related to the automotive, legal, security, military, emergency response and law enforcement industries. My clients include websites and magazines from the US, Australia, Canada, New Zealand, Spain and England.

Miami, Fl

Serviced ATM clients such as Bank of America, CitiBank, Bank Atlantic, Suntrust, Colonial Bank, etc.Managed ten routes servicing ATMs & Electronic Safes.Ensured security protocol was being followed as per corporate policy, assigning protective units to trucks as needed in high risk areas and/or times.Investigation of possible losses, due to internal issues or client hired vendors. Contacting Internal Investigations Department and law enforcement with findings.Controlled and maintained proper inventory on parts and tools for ATM mechanics.Reviewed service reports from clients to research any service issues, to be addressed with personnel immediately, and to proceed accordingly as needed, with additional training, guidance and/or disciplinary action.Monthly billing items for service and repairs.Restructured the ATM Dispatcher Dept., trained personnel on emergency and security procedures, costumer service skills, modified routes to be more time and fuel consumption efficient etc.

Received top ratings in my performance and trusted to be assigned to our South Dade Government satellite office, supply top service to our clients and increase productivity.Administrator III Miami, FL (2005 / 2007) Train employees on legal referrals & Department of Revenue - Child Support Enforcement policies.Review cases & assist employees to complete legal referrals. Follow- up and review old cases with no activity for next appropriate action.Programming; updates of existing databases as well as on the creation of new programs with the assistance of the IS department. Case Analyst II/Paralegal Miami, FL (2000 / 2004)Complete legal referrals for paternity / child support cases for local, interstate and international cases.Monthly productivity reports on completed cases, scheduled appointments and show rate.Train and assist on databases and forms troubleshooting, same as hardware.Location searches of non-custodial parents via the different federal, private and local resources available.Assisted administrators with sensitive projects to increase productivity, in order to create more appointments needed to complete more referrals to achieve an overall increase in orders signed and collection of monies.Translated legal documents (financial, paternity affidavits, petitions/complaints, rights, etc. to Spanish to ease process for Spanish only speaking clients.

Miami, Fl

Asst. Operations Manager, Miami, FL (1996 / 2000)Directly train and manage 20 supervisors and dispatchers, oversee a total staff of 700 employees in the company.Improved cost and productivity by restructuring all work schedules for security officers, cutting back in permanent scheduled overtime hours and hiring more part-time personnel to cover new slots created.Payroll/billing loading of hours and review to ensure accuracy.Conducted daily meetings with supervisors to advise of clients concerns and/or change of procedures; to improvecommunications between management and field personnel. Conducted monthly meetings with dispatchers and supervisors to build a team spirited environment and to improve morale and job performance listening to suggestions and implementing if applicable.Supervised and evaluated performance for 250 employees assigned to Miami-Dade County (GSA), Miami-Dade County Public Schools, Armed Truck Escorts, and some commercial accounts, totaling 9,500 contract weekly hours of the 25,200 total company contract hours. Scheduled security officers according to hours worked, qualifications and training required to available work sites, conforming to client requirements.Head Supervisor, Miami, FL (1992 / 1994)Supervisor, Miami, FL (1990 / 1992)Dispatcher, Miami, FL (1989 / 1990)Security Officer, Miami, FL (1989 / 1989)