1. Provided technical support to end-users, troubleshooting hardware and software issues both remotely and on-site. 2. Installed, configured, and maintained operating systems, software applications, and hardware components. 3. Diagnosed and resolved network connectivity issues, ensuring smooth and efficient operation of IT infrastructure. 4. Conducted regular system updates and patches to ensure security and performance optimization. 5. Assisted in the setup and maintenance of servers, including user account management and data backups. 6. Responded promptly to service requests, prioritizing tasks to minimize downtime and maximize productivity. 7. Collaborated with cross-functional teams to implement IT solutions aligned with business objectives. 8. Documented procedures and best practices for troubleshooting common IT problems, contributing to knowledge sharing within the organization.