• Manage Windows Server and network environments for optimal performance.• Provide Hardware and Software Support to more than 100 devices used by staff, clients, and volunteers.• Troubleshoot and resolve technical issues, including internet connectivity and CRM software.• Design, install, and train staff on new hardware and software (e.g., Office 365, Softphone, CRM, CMS).• Implement network design and disaster recovery plans; conduct testing.• Maintain and back up MS SQL database for Internal CRM.• Collaborate with staff, management, and consultants on ICT-related projects, including design, upgrades, development, training, policies, and procedures.• Ensure 100% compliance with Microsoft license agreements by implementing desktop application standards, network usage policies, and security protocols across all offices.

• Performed advanced troubleshooting and repair of electronic devices• Accurately documented repair information in a proprietary management app• Adjusted mechanical parts to optimize the operating efficiency of devices and prevent breakdowns or repeat returns for repair and ensure customer satisfaction• Identify, and troubleshoot the nature of the problem using diagnostic procedures, software, and equipment and resolve issues.

• Perform all technical coordination before and during weekly video conferences between the embassy and the Ministry of Foreign Affairs of Afghanistan using Microsoft Lync with my counterpart in the Ministry.• Expertise in managing the installation and uninstallation processes for various applications through SCCM, ensuring seamless deployment and removal across the organization.• Set up Conference Rooms with Logitech Group Video Conferencing system and all audiovisual requirements, such as various types of microphones, Audio mixers, Video Cameras, Televisions, and Gartner Data Conference Call System.• Built PCs, installed and configured operating systems and application software, and performed periodic backups.• Completed network infrastructure installation including server rack cabling, HP and Cisco switches, Wi‐Fi Access points, and Firewall.• Coded an automation application to increase the speed of data entry by 300%• Developed and managed the website for the Embassy using Joomla CMS• Designed the student portal for the Embassy of Afghanistan to manage and contact Afghan students in India

• Provided end‐user and onsite support for 100 users and computers• Performed troubleshooting of technical problems related to software and hardware utilizing Remote Desktop and Remote Access technology• Installed, troubleshot and configured telephone cables, ADSL equipment, and satellite TV systems• Developed timelines for assigned work, monitored timelines and reported regularly the progress and status of all assignments to the immediate manager.• Developed and managed the website (www.newdelhi.mfa.af) with Joomla CMS for the Embassy of Afghanistan.• Achieved “Employee of the Year 2009” reward for bringing efficiency improvement in official procedures using IT.