Matin B. Email & Phone Number

• Prioritizing the safety of the aircraft and all crew and passengers onboard during flights by engaging in pre-flight crew briefings, performing pre-departure inspections, providing safety briefings and the pre-flight safety demonstration for passengers, following safety procedures during all phases of flight, and keeping informed of new safety bulletins and updates• Providing onboard service to passengers during flights by offering meals, snacks, and drinks; clearing in garbage; and providing any assistance to passengers while following standard operating procedures for domestic and transborder flights• Ensuring the aircraft is ready for the next flight by grooming the aircraft, and communicating any inventory requests to catering

• Creating the guest experience by ensuring guest satisfaction, theatre cleanliness, and consistency; and handling any guest concerns• Performing administrative duties including hiring and onboarding, employee scheduling and payroll, inventory ordering and receiving, health and safety inspections, cash deposits and coin orders, audit preparation, and building maintenance• Leading a team of cast members by delegating tasks and assigning daily positions and breaks to ensure the building is running smoothly and by standard, conducting training and development, and providing employee recognition, incentives, and coaching

Bachelor Of Arts - Ba, Psychology

• Completed courses with a focus in cognitive psychology

Ontario College Certificate, Flight Services

• Reviewed policies, procedures, and drills in the flight services and aviation industries