Responsible for maintaining inventory dashboards for tracking seasonal variation and performance of more than 500 products Responsible for configuring routers, monitor network performance and diagnosing connectivity issues Troubleshot and resolved hardware and software issues.  Performed system backups, restores, upgrades and maintenance tasks.  Created detailed documentation of all IT assets, configurations and procedures.  Actively training staff on common IT issues… Show more Responsible for maintaining inventory dashboards for tracking seasonal variation and performance of more than 500 products Responsible for configuring routers, monitor network performance and diagnosing connectivity issues Troubleshot and resolved hardware and software issues.  Performed system backups, restores, upgrades and maintenance tasks.  Created detailed documentation of all IT assets, configurations and procedures.  Actively training staff on common IT issues and promoting self-service troubleshooting to minimize downtime, while focusing more on technical issues Show less