Matilde (Mati) Proenza Torres Email & Phone Number

Arizona, United States

• Built relationships with customers through many avenues.
• Responsible for the acquisition, deployment, tracking and securing of all assets.
• Maintained current knowledge of software or hardware changes and planning changes appropriate in response to business needs using Cmtools through ticketing system.
• Worked with client software tools, to maintain and ensure the efficiency and effective function to customer asset management system.
• Conducted periodic inventory checks and reconciled differences between discovered assets and owned assets.
• Made configuration changes to the Asset Management application, modified lists, defined roles and customized reports.

Deland, Florida, United States

• Answered phones in a courteous manner, routed calls, and took messages.
• Independently motivated, with the ability to take on tasks without direction.
• Assisted students and teachers in any aspect needed with strong communication skills.
• In charge of EN Clerk position (free or reduced lunch) checking forms for completeness.
• Performed clerical duties, such as filing, faxing responding to emails, distributing of correspondence & deliveries.
• Maintained front office files and forms for future reference on a daily and yearly need.

Sanford, Florida, United States

• Meet and greet all walk-in clients, direct visitors accordingly, managed Store Front Lobby effectively.
• Develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
• Conducted interviews for the purpose of collecting, updating information on applicants, recipients and their household members for all public assistance programs in the efforts to help the customer.
• Ensured electronic case records are documented thoroughly and properly as required by Department and meet personal/customer service team targets and call handling quotas and exceeding them.
• Interpreted and explained rules and regulations governing eligibility, community resources for financial assistance, and/or provided program benefits and applicant's legal rights and obligations.
• Handle customer complaints provided solutions and alternatives.

Maitland, Florida, United States

• Supported three loan officers and performed administrative duties and anything else that was needed.
• Ability to work well within a team, and with little to no supervision with problem-solving aptitude.
• Managed multi-line phones, emailed, copied, scanned, and filed loans.
• Created and activated new customer files, created follow-up database entries and updated reports in Microsoft word, excel and outlook.
• Compiled reports and status of files for each loan officer, help organize create and execute schedules.
• Provided support and assist Sales and Operations concerning missing contracts and maintaining files.

Oakland Park, FL

• Managed and coordinated a staff of 75 employees in a telemarketing department.
• Facilitated the day-to-day operations and procedures and hands on call center experience.
• Tracked and researched the processing of new hires, transfers, and terminations of employees.
• Handled the bookkeeping, coordinated with human resources to handle, payroll, bonus preparations and personnel databases.
• Resolved employee and client conflicts and complaints with tact, diplomacy, and professionalism to achieve a positive long-term relationship with results to avoid escalation for client satisfaction and a positive.
• Implemented budget reports statistical records of each employee’s performances and other administrative requirements.

Certificate, Website Design

Certificate as a Website Designer

Certificate

Microsoft Word, Excel, Access, Outlook, Power Point

Certificate

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