Matilde (Mati) Proenza Torres Email & Phone Number

Arizona, United States

• Built relationships with customers through many avenues.• Responsible for the acquisition, deployment, tracking and securing of all assets.• Maintained current knowledge of software or hardware changes and planning changes appropriate in response to business needs using Cmtools through ticketing system.• Worked with client software tools, to maintain and ensure the efficiency and effective function to customer asset management system.• Conducted periodic inventory checks and reconciled differences between discovered assets and owned assets. • Made configuration changes to the Asset Management application, modified lists, defined roles and customized reports.• Determined if an asset was in stock or must be acquired.• Followed established guidelines, procedures, and policies based on inventory control by identifying product availability and cost requests.• Outlined, and detailed procedures, getting the right product to customers using, SciQuest, Deltek, Winners Tool/ Crosspoint.• Submitted purchase requests for software, hardware, and peripherals on behalf of end users.• Update and maintained all tickets for laptop and peripheral orders in an Excel spreadsheet once they are mailed to end-user.• Provided support on the ITAM program, PCAAS and procurement using the Leidos ServiceNow application. • Collect, review, and analyze data and documentation to ensure compliance with department SLA’s, policies.

Deland, Florida, United States

• Answered phones in a courteous manner, routed calls, and took messages.• Independently motivated, with the ability to take on tasks without direction.• Assisted students and teachers in any aspect needed with strong communication skills.• In charge of EN Clerk position (free or reduced lunch) checking forms for completeness.• Performed clerical duties, such as filing, faxing responding to emails, distributing of correspondence & deliveries.• Maintained front office files and forms for future reference on a daily and yearly need.• Interacted with parents via telephone, email and in person to provide support with registration, enrollment, data entry, record requests and zoning information.• Prepared incident report into the Discipline Data input system for various departments to view.• Translated, into Spanish phone calls, news, announcements, letters, and flyers.

Sanford, Florida, United States

• Meet and greet all walk-in clients, direct visitors accordingly, managed Store Front Lobby effectively. • Develop into new customers, and identifying and assessing customer needs to achieve satisfaction.• Conducted interviews for the purpose of collecting, updating information on applicants, recipients and their household members for all public assistance programs in the efforts to help the customer.• Ensured electronic case records are documented thoroughly and properly as required by Department and meet personal/customer service team targets and call handling quotas and exceeding them.• Interpreted and explained rules and regulations governing eligibility, community resources for financial assistance, and/or provided program benefits and applicant's legal rights and obligations.• Handle customer complaints provided solutions and alternatives.• Requested additional information/verification to establish or continue eligibility for public assistance.

Maitland, Florida, United States

• Supported three loan officers and performed administrative duties and anything else that was needed.• Ability to work well within a team, and with little to no supervision with problem-solving aptitude.• Managed multi-line phones, emailed, copied, scanned, and filed loans. • Created and activated new customer files, created follow-up database entries and updated reports in Microsoft word, excel and outlook.• Compiled reports and status of files for each loan officer, help organize create and execute schedules.• Provided support and assist Sales and Operations concerning missing contracts and maintaining files.• Ordered all surveys, searches and termite inspections and communicated with the buyers to verify personal information in a timely manner, while maintaining close relationships with customers.• Resolved compliance issues by withdrawing files monthly creating a timely report and scheduling meetings to avoid violations.• Successfully meet critical deadlines and reviewed and compiled document requirements.• Assisted with monthly closings of up to 2 million dollars with resolving compliance issues to avoid violations.• Handled multiple tasks and duties simultaneously, prioritize and managed time effectively, adjust to meeting deadlines in order to mail out closed files for the department.• Maintained confidentiality, relationships with co-workers, customers.• Ordered and maintained inventory and supplies stocked and organized.

Oakland Park, Fl

• Managed and coordinated a staff of 75 employees in a telemarketing department.• Facilitated the day-to-day operations and procedures and hands on call center experience. • Tracked and researched the processing of new hires, transfers, and terminations of employees. • Handled the bookkeeping, coordinated with human resources to handle, payroll, bonus preparations and personnel databases.• Resolved employee and client conflicts and complaints with tact, diplomacy, and professionalism to achieve a positive long-term relationship with results to avoid escalation for client satisfaction and a positive outlook with our service and company.• Implemented budget reports statistical records of each employee’s performances and other administrative requirements.• Provide assistance to senior-level officers, arranged meetings for each department and staff including booking flights and accommodations.

Certificate, Website Design

Certificate as a Website Designer

Certificate

Microsoft Word, Excel, Access, Outlook, Power Point

Certificate

Book airline reservations and cruise along with excursions