Pritam Dasgupta (He/Him/His)

Pritam Dasgupta (He/Him/His) Email and Phone Number

UX Research Leader | Digital Employee Experience | Human Centered Design | Qualitative UX Research | User Experience | Service Design | UX Strategy | UX Leadership @ Capgemini
Paris
Pritam Dasgupta (He/Him/His)'s Location
Gurgaon, Haryana, India, India
Pritam Dasgupta (He/Him/His)'s Contact Details

Pritam Dasgupta (He/Him/His) work email

Pritam Dasgupta (He/Him/His) personal email

About Pritam Dasgupta (He/Him/His)

With a strong foundation in UX research and leadership, I am a seasoned UX Research Leader dedicated to bridging the gap between user advocacy and product innovation. With over 15 years of experience, I have successfully led usability studies across 16 international markets and collaborated with diverse stakeholders, including designers, engineers, and product managers, to drive user-centered solutions.Currently, I spearhead UX Research initiatives for Digital Employee Experience projects at Capgemini, impacting over 300,000 lives. My expertise lies in establishing UX research practices, leading teams in various methodologies, and facilitating stakeholder workshops to align user pain points with business objectives. I have a proven track record in training colleagues in UX methods and guiding comprehensive data analysis to inform design decisions.Previously, I have contributed significantly to AI/ML B2B products at BDO India and implemented automation strategies at American Express. My ability to decipher complex business requirements and translate them into actionable insights has consistently resulted in enhanced user interactions and improved product design.I am now seeking new opportunities that will allow me to leverage my extensive experience in UX research and leadership to drive higher-level projects with greater responsibility. My passion for user-centered design and commitment to fostering collaborative environments make me an ideal candidate for organizations aiming to enhance their UX strategies on a global scale.Let’s connect to explore how I can contribute to your team’s success!

Pritam Dasgupta (He/Him/His)'s Current Company Details
Capgemini

Capgemini

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UX Research Leader | Digital Employee Experience | Human Centered Design | Qualitative UX Research | User Experience | Service Design | UX Strategy | UX Leadership
Paris
Website:
capgemini.com
Company phone:
212-314-8000
Pritam Dasgupta (He/Him/His) Work Experience Details
  • Capgemini
    Manager - Ux Research
    Capgemini May 2022 - Present
    Paris, France, Fr
    Leading a team of UX Researchers to deliver Digital Employee Experience projects and establish organizational UX strategy. I have established a UX Research team working within the Double Diamond framework. I continuously work towards establishing a psychologically safe place in my team and department. I lead all UX Research activities for RFPs (Request for Purchase) projects. I collaborate with the Design Ops team to establish inform UX deliverables and timelines. I represent the Design Ops team to advocate practices with organizational PMO. I coach colleagues in UX Research methods, QDA, and in using the design system. I lead stakeholder workshops to map user pain points with business requirements. I guide Content, Narrative, and Thematic analysis for research interviews and surveys. I guide UX research data analysis and synthesis of Concept Provocation sessions.
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  • Bdo In India
    Sr. Project Manager - Ux Research
    Bdo In India Jul 2021 - Dec 2021
    Mumbai, Maharashtra, In
    Client: American ExpressResponsible for UX Research and Visual Design for AI/ML B2B products. I led a team of AI researchers & ML annotators to identify biases in ML models. I designed the department’s UX oriented Automation COE plan. I worked with the Product Owners, UI Designers and UI Developers to align the existing UIs and future designs to the organization’s design system. I designed personas to align user stories/goals and business objectives. I did UX Writing to improve user interaction for all level of users of the AI/ML UIs.
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  • American Express
    Ux Researcher Volunteer
    American Express Jan 2017 - Apr 2021
    New York, Ny, Us
    Co-led instructional Design for Business Unit Leadership Training (June ’20 Oct ’20)Early Adopter Volunteering for UX Research on Enterprise ToolsGlobal Usability Team Volunteering for UX Research on Intranet site
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  • American Express
    Analyst - Automation Coe
    American Express Oct 2016 - Apr 2021
    New York, Ny, Us
    Using customer journey mapping and service blueprinting delivered fast paced B2B projects to implement sub-functions for a rapidly evolving Automation COE • Release Management Project: I hired & trained vendor partner colleagues for Release Management Project and managed the production releases of RPA components• Communications Project: I designed and maintained periodic publications on Intranet Page for Automation COE • Information Security and Identity Management Project: I increased risk governance documentation from 20% to 80% by designing information architecture and auditing documents for compliance standards set by central organizational compliance team• I designed the Department's 1st RPA Bot Identity Management training manuals
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  • American Express
    Analyst - Ux Consulting
    American Express Jul 2007 - Sep 2016
    New York, Ny, Us
    Accountable for UX/UI Consulting for enterprise level Product Design for B2C & B2B projects I deciphered ambiguous business requirements for online and mobile based customer facing products to develop technical & business deliverables over a span of several iterations I led moderated and unmoderated remote and offline Usability Study, A/B Testing and Multivariate Testing to inform Product Design iterations I developed Service Blueprints to identify customized usability testing needs for digital platform I panned out Customer Journey Maps to isolate reasons for delayed response to customer queries I identified issues sales team were facing in using a new device during customer interactions through Empathy Mapping & Contextual Studies I moderated weekly show and tell meets & daily scrums with physical & virtual stakeholders I managed test plans, development defects and quantitative data for digital enablement projects I led heuristic evaluations to assess implementation of visual design principles and user behavior I collaborated to setup Enterprise level Mobile Device Testing suite for Quantitative UX Research
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  • American Express
    Customer Care Professional - Email Servicing
    American Express Nov 2005 - Jul 2007
    New York, Ny, Us
    • I serviced Cardmember grievances over e-mails• I collaborated in Pilot Team formed to change the 18/5 work style to 24/7 to improve TAT for e-mail grievance redressal for US market
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  • Vertex India Pvt Ltd
    Business Associate
    Vertex India Pvt Ltd Feb 2005 - Oct 2005
    London, Gb
    • I serviced customer grievance calls for gas and electricity connection for a UK based utility company• I prepared detailed tickets for engineer visits to carry out repair and maintenance
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Pritam Dasgupta (He/Him/His) Skills

Vendor Management Business Analysis Team Management Sdlc Project Management Crm Visio Process Improvement User Acceptance Testing Business Process Improvement Business Process Analysis Scrum Training Project Portfolio Management Quality Assurance Software Project Management Agile Methodologies Change Management Quality Center Ms Project Microsoft Office Management Lotus Notes Agile Project Management Agile Testing Certified Scrum Master Csm Mobile Devices Uat Coordination Hp Quality Center Lync Outlook Keynote Keynote Deviceanywhere Knowledge Management Knowledge Sharing Knowledge Transfer Knowledge Base Rally Test Lead E Commerce Live Person Cspo Mobile Labs Cross Browser Testing Ca Agile Central Jira

Pritam Dasgupta (He/Him/His) Education Details

  • Georgia Institute Of Technology
    Georgia Institute Of Technology
    Human Computer Interaction
  • Ideou
    Ideou
    Design Thinking
  • University Of Michigan
    University Of Michigan
    Crisis/Emergency/Disaster Management
  • Imperial College London
    Imperial College London
    Creative Thinking
  • The Johns Hopkins University
    The Johns Hopkins University
    Covid-19
  • Stanford University
    Stanford University
    Blockchain And Cryptocurrency
  • Harvard University
    Harvard University
    Idea Commercialization
  • Ixdf - The Interaction Design Foundation
    Ixdf - The Interaction Design Foundation
    Augmented And Virtual Reality
  • Ixdf - The Interaction Design Foundation
    Ixdf - The Interaction Design Foundation
    Ux Management
  • Ixdf - The Interaction Design Foundation
    Ixdf - The Interaction Design Foundation
    Ux/Ui
  • Ixdf - The Interaction Design Foundation
    Ixdf - The Interaction Design Foundation
    Ux/Ui
  • Ixdf - The Interaction Design Foundation
    Ixdf - The Interaction Design Foundation
    Information Visualization
  • Ixdf - The Interaction Design Foundation
    Ixdf - The Interaction Design Foundation
    Accessibility In Ux/Ui
  • Ixdf - The Interaction Design Foundation
    Ixdf - The Interaction Design Foundation
    Design Thinking
  • Ixdf - The Interaction Design Foundation
    Ixdf - The Interaction Design Foundation
    Human-Computer Interaction - Hci
  • Scrum Alliance (Http://Www.Scrumalliance.Org)
    Scrum Alliance (Http://Www.Scrumalliance.Org)
    Agile Scrum
  • Indian Institute Of Technology, Delhi
    Indian Institute Of Technology, Delhi
    Project Management
  • Scrum Alliance (Http://Www.Scrumalliance.Org)
    Scrum Alliance (Http://Www.Scrumalliance.Org)
    Project Management
  • Niit
    Niit
    Software Language
  • Nehu
    Nehu
    Commerce
  • All Saint'S Diocesan High School, Shillong
    All Saint'S Diocesan High School, Shillong
    Junior High/Intermediate/Middle School Education And Teaching

Frequently Asked Questions about Pritam Dasgupta (He/Him/His)

What company does Pritam Dasgupta (He/Him/His) work for?

Pritam Dasgupta (He/Him/His) works for Capgemini

What is Pritam Dasgupta (He/Him/His)'s role at the current company?

Pritam Dasgupta (He/Him/His)'s current role is UX Research Leader | Digital Employee Experience | Human Centered Design | Qualitative UX Research | User Experience | Service Design | UX Strategy | UX Leadership.

What is Pritam Dasgupta (He/Him/His)'s email address?

Pritam Dasgupta (He/Him/His)'s email address is pr****@****ess.com

What schools did Pritam Dasgupta (He/Him/His) attend?

Pritam Dasgupta (He/Him/His) attended Georgia Institute Of Technology, Ideou, University Of Michigan, Imperial College London, The Johns Hopkins University, Stanford University, Harvard University, Ixdf - The Interaction Design Foundation, Ixdf - The Interaction Design Foundation, Ixdf - The Interaction Design Foundation, Ixdf - The Interaction Design Foundation, Ixdf - The Interaction Design Foundation, Ixdf - The Interaction Design Foundation, Ixdf - The Interaction Design Foundation, Ixdf - The Interaction Design Foundation, Scrum Alliance (Http://www.scrumalliance.org), Indian Institute Of Technology, Delhi, Scrum Alliance (Http://www.scrumalliance.org), Niit, Nehu, All Saint's Diocesan High School, Shillong.

What are some of Pritam Dasgupta (He/Him/His)'s interests?

Pritam Dasgupta (He/Him/His) has interest in Children, Economic Empowerment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.

What skills is Pritam Dasgupta (He/Him/His) known for?

Pritam Dasgupta (He/Him/His) has skills like Vendor Management, Business Analysis, Team Management, Sdlc, Project Management, Crm, Visio, Process Improvement, User Acceptance Testing, Business Process Improvement, Business Process, Analysis.

Who are Pritam Dasgupta (He/Him/His)'s colleagues?

Pritam Dasgupta (He/Him/His)'s colleagues are Mohammad Shariq Khan, Sanjana R, Mahesh Jogi, Arturo Fernandez Ortega, Kapil Ingole, Abdul Rameez, Sourav Mandal.

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