Pritam Dasgupta (He/Him/His) Email & Phone Number

Delhi, Dl, In

Paris, France, Fr

Leading a team of UX Researchers to deliver Digital Employee Experience projects and establish organizational UX strategy. I have established a UX Research team working within the Double Diamond framework. I continuously work towards establishing a psychologically safe place in my team and department. I lead all UX Research activities for RFPs (Request for Purchase) projects. I collaborate with the Design Ops team to establish inform UX deliverables and timelines. I represent the Design Ops team to advocate practices with organizational PMO. I coach colleagues in UX Research methods, QDA, and in using the design system. I lead stakeholder workshops to map user pain points with business requirements. I guide Content, Narrative, and Thematic analysis for research interviews and surveys. I guide UX research data analysis and synthesis of Concept Provocation sessions.

Mumbai, Maharashtra, In

Client: American ExpressResponsible for UX Research and Visual Design for AI/ML B2B products. I led a team of AI researchers & ML annotators to identify biases in ML models. I designed the department’s UX oriented Automation COE plan. I worked with the Product Owners, UI Designers and UI Developers to align the existing UIs and future designs to the organization’s design system. I designed personas to align user stories/goals and business objectives. I did UX Writing to improve user interaction for all level of users of the AI/ML UIs.

New York, Ny, Us

Co-led instructional Design for Business Unit Leadership Training (June ’20 Oct ’20)Early Adopter Volunteering for UX Research on Enterprise ToolsGlobal Usability Team Volunteering for UX Research on Intranet site

New York, Ny, Us

Using customer journey mapping and service blueprinting delivered fast paced B2B projects to implement sub-functions for a rapidly evolving Automation COE • Release Management Project: I hired & trained vendor partner colleagues for Release Management Project and managed the production releases of RPA components• Communications Project: I designed and maintained periodic publications on Intranet Page for Automation COE • Information Security and Identity Management Project: I increased risk governance documentation from 20% to 80% by designing information architecture and auditing documents for compliance standards set by central organizational compliance team• I designed the Department's 1st RPA Bot Identity Management training manuals

New York, Ny, Us

Accountable for UX/UI Consulting for enterprise level Product Design for B2C & B2B projects I deciphered ambiguous business requirements for online and mobile based customer facing products to develop technical & business deliverables over a span of several iterations I led moderated and unmoderated remote and offline Usability Study, A/B Testing and Multivariate Testing to inform Product Design iterations I developed Service Blueprints to identify customized usability testing needs for digital platform I panned out Customer Journey Maps to isolate reasons for delayed response to customer queries I identified issues sales team were facing in using a new device during customer interactions through Empathy Mapping & Contextual Studies I moderated weekly show and tell meets & daily scrums with physical & virtual stakeholders I managed test plans, development defects and quantitative data for digital enablement projects I led heuristic evaluations to assess implementation of visual design principles and user behavior I collaborated to setup Enterprise level Mobile Device Testing suite for Quantitative UX Research

New York, Ny, Us

• I serviced Cardmember grievances over e-mails• I collaborated in Pilot Team formed to change the 18/5 work style to 24/7 to improve TAT for e-mail grievance redressal for US market

London, Gb

• I serviced customer grievance calls for gas and electricity connection for a UK based utility company• I prepared detailed tickets for engineer visits to carry out repair and maintenance

Professional Certificate In Human-Computer Interaction (Hci), Human Computer Interaction

Foundations In Design Thinking, Design Thinking

High Stakes Leadership: Leading In Times Of Crisis, Crisis/Emergency/Disaster Management

Creative Thinking: Techniques And Tools For Success, Creative Thinking

Covid-19 Contact Tracing, Covid-19

Blockchain And Cryptocurrency: What You Need To Know, Blockchain And Cryptocurrency

Launching Breaktrough Technologies, Idea Commercialization

How To Design For Augmented And Virtual Reality, Augmented And Virtual Reality

Ux Management: Strategy And Tactics, Ux Management

Information Visualization, Ux/Ui

How To Create Intuitive Products By Imitating Physicality, Ux/Ui

Information Visualization: Getting Dashboards Right, Information Visualization

Accessibility: How To Design For All, Accessibility In Ux/Ui

Design Thinking: The Beginner'S Guide, Design Thinking

Human-Computer Interaction - Hci, Human-Computer Interaction - Hci

Certified Scrum Product Owner, Agile Scrum

Project Management, Project Management

Certified Scrum Master, Project Management

Web Centric Curriculam, Software Language

Bachelor Of Commerce (B.Com.), Commerce

Matriculation, Junior High/Intermediate/Middle School Education And Teaching