• Worked as a Senior Product Manager on the Telesign Intelligence Product which utilizes Machine Learning and Artificial Intelligence to provide real-time risk scores which help businesses trust the consumers interacting with their services and prevent fraudulent use. Intelligence delivered a 24% YoY growth in revenue in 2022 and 30% YoY growth in 2023.• Worked with stakeholders to define the product vision, strategy, execution and metrics for the Telesign Intelligence solution• Drove improvements in operational speed and efficacy of the Intelligence platform, while increasing accuracy of global fraud detection by working with our data science team and strategic customers to contribute data for analysis.• Established direct relationships with key strategic accounts and go-to-market teams, increasing sales closure rates through improved proof-of-concept workflow and improved messaging throughout the sales cycle.• Worked closely with Customer Success teams to improve customer retention and contribute additional Voice of Customer feedback into the Product Management process.• Met regularly with top strategic customers to gain insight into how we can better meet their needs with product enhancements.• Advocated for enhancements to global service offerings to align with changing regulatory requirements around data privacy.• Created an Executive Sponsorship Program, enhancing strategic relationships with key accounts.• Led a team of product managers, providing mentoring and guidance on best practices and market expectations.• Worked directly with development teams to manage backlogs and prioritize work during sprint planning and PI planning events.

Key Achievements:Led critical initiatives to maintain access to Multiple Listing Services (MLS) dataDeveloped and executed vision, strategy, and roadmap to deliver value to MLS partners through innovative data analytics and performance metricsOrchestrated cross-functional collaboration for alternative data retention strategies, resulting in comprehensive cost/benefit analysis for upper managementProduct Development:Managed Agile development squad, writing and prioritizing epics and stories in JiraFacilitated daily standups and bi-weekly sprint planning sessionsArticulated business value and strategy behind solutions and enhancementsSuccessfully delivered functionality that improved MLS partner relationships and demonstrated value propositionStrategic Planning:Drove yearly and quarterly planning processes for key initiativesIdentified dependencies and ensured cross-team alignmentCollaborated with internal teams and incorporated direct MLS partner feedback to inform product decisions

Responsible for directing the development of initiatives and features in alignment with strategic goals for the global fraud and identity suite of solutions in a Scaled Agile Framework. Directly responsible for managing products in various stages of the Software Development Life Cycle with a gross revenue of over 10M annually. Launched Verified Prefill product for consumer applications by leveraging data from phone vendors, triangulated with device risk attributes and authentication to reduce risk and reduce friction for consumers. Incorporated results of A/B testing with internal and external customers to refine features and improve the overall performance of the solution. Launched Phone Risk solution to deliver detailed phone attributes in support of fraud prevention by working with multiple telecom vendors, testing and deploying solutions in alignment with performance.Managed key enhancements to OFAC Name Screen matching logic to reduce false positive hits, driving rates to historically low levels by leveraging data analysis for various scenarios and predicting impact.Drove product planning for the Cork, Ireland Agile Release TrainLed WSJF sessions prioritizing features across multiple products and product managersManaged the backlog and created the templates for initiatives and features in Rally.Defined minimum viable product concepts in alignment with product strategy Established commitments from executive leadershipWorked with legal and compliance on concept and final approvalsCollaborated on Go-To-Market planning with Marketing, developing decks and collateral Developed documentation in partnership with Operations for onboarding and support Collected feedback on product roadmap from voice of customer conversations, tested hypotheses and identified key customer segments that would benefit from proposed products or enhancements.

Directed the operations of CakeSystems and working with the CTO and interim CEO to set the vision for the company, built the roadmap for product development to meet strategic market needs, and worked to establish and maintain relationships with customers. Successfully grew relationships with strategic partners and new customers to close the largest opportunities in the organizations history, and then laid the ground work with Renovate America which led to the sale of the intellectual property assets in August 2016. Worked with the interim CEO, EA board of directors and Renovate America acquisition team through successfully completing the sale, and transitioned the product and customers through the acquisition.

Directed the development of the CakeSystems product suite of energy efficiency program tools which included: working as part of the Sales team in a consultative pre-sales capacity, having technical conversations with customer IT departments, developed flow charts and scopes of work for proposed solutions, estimated pricing based on time and resources, responding to RFP requests, and worked with customers to manage the launch process during onboarding. Managed 3 direct reports in development and customer success, and was responsible for both the quality of our products in the market as well as our customer relationships.

Worked with all of the Identity Management products offered by TransUnion, including the Identity Management platform with verification and authentication solutions, which use databases from multiple vendors to determine the likelihood of a fraudulent transaction and meet the needs for compliance with know your customer, FACTA and Red Flags regulations. Partnered with sales to develop trusted relationships with our customers to identify and implement solutions which fit their business requirements.

Responsible for all aspects of supporting several thousand kiosk installations throughout North America. Directed the creation of support procedures, call tracking, failure analysis, and reporting in an accessible database. Supervised support staff and resolved any escalation issues.Project Manager for two evolutions of the kiosk hardware architecture and design, as well as vendor selection through RFP generation and response evaluation. Responsible for QA of 4 consecutive software releases; QA test plan development, thorough testing of features, bug tracking, release management and fulfillment, including Installshield scripting maintenance.Supported Sales efforts with potential customers, providing answers to questions during the sales cycle, and meeting with clients.Acted as liaison between Sales and Product Development for enhancement requests and special projects.