Mathew Krusche Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

-Manage the Reservations Department to meet and exceed budgeted targets-Monitor revenue variance, constantly, to identify areas of concern and build an approach to maximize revenue-Understand the marketplace through analysis of trends and data and build a strategic approach to manage trends- Train new staff - Monitor and update hotel systems and Wi-Fi.

Melbourne, Australia

• Responsible for the weekly rostering of Front Office staff as well as managing staffing levels based on occupancy and budget
• Complaint handling and online review:- via Revinate to ensure all reviews are replied to- follow up via phone and email- weekly reporting to maintenance and housekeeping to ensure complaints are actioned and improved on.
• Managing staff performance, staff reviews, hiring and incentive programs
• Managing rates/specials through the hotel’s website, GDS and all other third party websites ensuring all information is current
• Managing all group bookings
• Oversee housekeeping and maintenance operations to ensure standards are maintained. This includes deep cleaning schedules and running proactive maintenance programs.

Melbourne

• Responsible for the weekly rostering of Front Office / Concierge staff and managing staffing levels based on occupancy and budget
• Resolving customer queries and complaints
• Updating and maintaining the policies and procedures for the Front Desk
• Performing quality control checks of guest rooms and working closely with Housekeeping staff to ensure cleanliness standards are maintained
• Managing the Maintenance department’s daily tasks by scheduling times for job completion and following up on outstanding jobs

• Working closely with the Sales Manager and Front Office to communicate rate plans and promotions in order to maximise occupancy of rooms
• Liaising and building close relationships with clients, travel agents and inbound operators
• Assisting the sales department with budgeting and annual forecasting
• Ensuring the Reservations department runs smoothly by effectively training and motivating the team to sell rooms and provide superior customer service
• Responsible for maintaining the in-house reservations systems
• Responsible for managing advertised rates/specials through the hotel’s website, GDS and all other third party websites