Marites Menor work email
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Marites Menor personal email
My role as a Quality and Data Analyst in the BPO industry allowed me to work with different clients across different industries. My job included:- Extracting data from data base- Cleaning data- Creating reports using pivot and charts- Providing insights and recommendations- Process improvement- Creating quality checklist and guidelines- Regular calibration sessions with the clients- Cascading quality related updates to operations- Regular huddle with team members As a VA, my experience includes:- Managing sales dashboard- Listing ads on different real estate websites- Updating existing ads to reflect changes- Posting on social media- Responding to inquiries from potential leads (phone, chat, email)- Basic graphic design and video creation/editing- Reviewing reports from 3rd party vendors- Proofreading marketing mailersHere are the tools I know:- SQL- Power Bi- MS Office (MS Teams, Outlook, Word, PowerPoint, Excel)- Google Workspace (Hangout, Email, Calendar, Drive, Documents, Spreadsheet, Slide)- Zoom- Slack- Calendly- Follow up Boss- Firepoint- REI Conversion- zBuyer- Mailchimp- Canva- Time Doctor- Trello- Airtable - Hubstaff - Keepa - Helium10
Freelance
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Quality Assurance SupervisorFreelance Mar 2024 - Present
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Quality Assurance SpecialistFreelance May 2022 - Mar 2024
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Attendace Management SpecialistQuantrics Enterprises Inc. Feb 2019 - Dec 2021• Receives calls from employees advising of lates and absences and tags their IEX according• Generates IEX report on a daily basis to make sure that absences and lates are properly tagged• Issues Disciplinary Actions related to absenteeism and lates• Recommends measures to improve attendance• Sends reports related to daily absenteeism and lates -
Quality AnalystGebbs Healthcare Solutions Nov 2018 - Feb 2019• Created and proposed Quality form to be used for the program• Evaluated phone interactions of agents based on set guidelines• Coached agents based on the opportunities captured during evaluation• Acted as SMEs, answering questions of agents with their calls• Conducted training sessions and refreshers• Attended daily start and end of day call with the clients• Facilitated calibration sessions with the clients• Facilitated call listening session with the clients and upper management• Updated Quality guidelines and implemented changes, based on calibration sessions• Created weekly reports – Program QA score, per team QA score, top drivers• Conducted Quality huddle to discuss Quality score, top drivers and updates -
Quality Assurance SpecialistServicesource Apr 2018 - Nov 2018
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Global QaUber Aug 2017 - Apr 2018 -
Quality AnalystLiberty Medical Llc Jun 2015 - Jul 2017• Cross trained and handled 4 lines of business – 2 voice, 2 back office• Provided monthly evaluations to Team Members• Performed random audits on a regular basis• Facilitated calibration session on a weekly basis for multiple LOBS• Conducted QA talks and learning sessions to both new hires and tenured Team Members• Created reports as requested by Operations• Sent Quality Reminders based on top drivers and common behaviors observed during evaluation• Drafted Quality form to tailor fit to the needs of the business• Revised guidelines, as needed, to be consistent with the current processes -
Quality EvaluatorConvergys Apr 2013 - Jun 2015• Cross trained and handled 3 LOBS – 1 voice, 2 back office• Provided weekly evaluations to Team Members• Facilitated internal and client calibration sessions• Performed TL cross evaluations to ensure calibration on the Quality guidelines• Attended quarterly business review and strategic planning• Reviewed 100% of the orders placed on a daily basis• Provided weekly report to track the performance of the Team Members and the business• Provided detailed reports on Top Drivers, identifying behaviors missed• Recommended action plans to address identified AFIs• Collaborated with Training to identify issues related to training and recommend refreshers to be conducted• Created and revised the Quality form, as needed
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Transition CoachConvergys Philippines Mar 2012 - Mar 2013• Handled one Transition Team per month, with 15 – 20 Team Members• Provided real time support through floor walk and taking escalations• Facilitated offline refreshers• Coached Team Members, prioritizing those who got detractors on surveys• Provided direct feedback to Team Members to improve call handling and achieve desired metrics
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Technical Support RepresentativeConvergys Philippines Apr 2010 - Feb 2012• Assisted customers in resolving issues regarding internet, phone and television• Acted as the Team’s overall POC• Gave immediate product knowledge support to 10 to 15 team mates
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Technical Support RepresentativeSitel Apr 2007 - Feb 2010• Assisted customers in resolving issues regarding internet and networking
Marites Menor Skills
Marites Menor Education Details
Frequently Asked Questions about Marites Menor
What company does Marites Menor work for?
Marites Menor works for Freelance
What is Marites Menor's role at the current company?
Marites Menor's current role is QA | General Virtual Assistant.
What is Marites Menor's email address?
Marites Menor's email address is ma****@****cal.com
What schools did Marites Menor attend?
Marites Menor attended Baguio Central University, Divine Word College Of Laoag.
What skills is Marites Menor known for?
Marites Menor has skills like Communication, Computer Proficiency, Collaboration, Analysis, Leadership, Call Centers, Bpo, Customer Experience, Customer Satisfaction, Customer Service, Technical Support, Coaching.
Not the Marites Menor you were looking for?
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Marites Menor
Canada -
Marites Menor
Bronx, Ny5yahoo.com, juno.com, verizon.net, hotmail.com, sbhny.org2 1646542XXXX
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MARITES MENOR
Baguio City -
2stbarnabas-ny.org, sbhny.org2 +164654XXXXX
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