Quality Assurance Supervisor
Current
Freelance
Mar 2024 - Present
AeroLeads people directory · profile
Marites Menor Email & Phone Number
QA | General Virtual Assistant
at
Freelance
1 work email found
@libertymedical.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Freelance
Role
QA | General Virtual Assistant
Location
Ilocos Norte, Ilocos Region, Philippines
Who is Marites Menor? Overview
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Quick answer
Marites Menor is listed as QA | General Virtual Assistant at Freelance, based in Ilocos Norte, Ilocos Region, Philippines. AeroLeads shows a work email signal at libertymedical.com and a matched LinkedIn profile for Marites Menor.
Marites Menor previously worked as Quality Assurance Supervisor at Freelance and Quality Assurance Specialist at Freelance. Marites Menor holds Associate'S Degree, Nursing from Baguio Central University.
Company email context
Email format at Freelance
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{first}.{last}@libertymedical.com
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AeroLeads found 1 current-domain work email signal for Marites Menor. Compare company email patterns before reaching out.
Profile bio
About Marites Menor
My role as a Quality and Data Analyst in the BPO industry allowed me to work with different clients across different industries. My job included:- Extracting data from data base- Cleaning data- Creating reports using pivot and charts- Providing insights and recommendations- Process improvement- Creating quality checklist and guidelines- Regular calibration sessions with the clients- Cascading quality related updates to operations- Regular huddle with team members As a VA, my experience includes:- Managing sales dashboard- Listing ads on different real estate websites- Updating existing ads to reflect changes- Posting on social media- Responding to inquiries from potential leads (phone, chat, email)- Basic graphic design and video creation/editing- Reviewing reports from 3rd party vendors- Proofreading marketing mailersHere are the tools I know:- SQL- Power Bi- MS Office (MS Teams, Outlook, Word, PowerPoint, Excel)- Google Workspace (Hangout, Email, Calendar, Drive, Documents, Spreadsheet, Slide)- Zoom- Slack- Calendly- Follow up Boss- Firepoint- REI Conversion- zBuyer- Mailchimp- Canva- Time Doctor- Trello- Airtable - Hubstaff - Keepa - Helium10
Listed skills include Communication, Computer Proficiency, Collaboration, Analysis, and 12 others.
Current workplace
Marites Menor's current company
Company context helps verify the profile and gives searchers a useful next step.
Freelance
11 roles
Marites Menor work experience
A career timeline built from the work history available for this profile.
Quality Assurance Specialist
Freelance
May 2022 - Mar 2024
Attendace Management Specialist
- Receives calls from employees advising of lates and absences and tags their IEX according
- Generates IEX report on a daily basis to make sure that absences and lates are properly tagged
- Issues Disciplinary Actions related to absenteeism and lates
- Recommends measures to improve attendance
- Sends reports related to daily absenteeism and lates
Feb 2019 - Dec 2021
Quality Analyst
- Created and proposed Quality form to be used for the program
- Evaluated phone interactions of agents based on set guidelines
- Coached agents based on the opportunities captured during evaluation
- Acted as SMEs, answering questions of agents with their calls
- Conducted training sessions and refreshers
- Attended daily start and end of day call with the clients
Nov 2018 - Feb 2019
Quality Assurance Specialist
Servicesource
Apr 2018 - Nov 2018
Global Qa
Aug 2017 - Apr 2018
Quality Analyst
- Cross trained and handled 4 lines of business – 2 voice, 2 back office
- Provided monthly evaluations to Team Members
- Performed random audits on a regular basis
- Facilitated calibration session on a weekly basis for multiple LOBS
- Conducted QA talks and learning sessions to both new hires and tenured Team Members
- Created reports as requested by Operations
Jun 2015 - Jul 2017
Quality Evaluator
Convergys
- Cross trained and handled 3 LOBS – 1 voice, 2 back office
- Provided weekly evaluations to Team Members
- Facilitated internal and client calibration sessions
- Performed TL cross evaluations to ensure calibration on the Quality guidelines
- Attended quarterly business review and strategic planning
- Reviewed 100% of the orders placed on a daily basis
Apr 2013 - Jun 2015
Transition Coach
Convergys Philippines
- Handled one Transition Team per month, with 15 – 20 Team Members
- Provided real time support through floor walk and taking escalations
- Facilitated offline refreshers
- Coached Team Members, prioritizing those who got detractors on surveys
- Provided direct feedback to Team Members to improve call handling and achieve desired metrics
Mar 2012 - Mar 2013
Technical Support Representative
Convergys Philippines
- Assisted customers in resolving issues regarding internet, phone and television
- Acted as the Team’s overall POC
- Gave immediate product knowledge support to 10 to 15 team mates
Apr 2010 - Feb 2012
Technical Support Representative
- Assisted customers in resolving issues regarding internet and networking
Apr 2007 - Feb 2010
2 education records
Marites Menor education
Associate'S Degree, Nursing
Education record
FAQ
Frequently asked questions about Marites Menor
Quick answers generated from the profile data available on this page.
What company does Marites Menor work for?
Marites Menor works for Freelance.
What is Marites Menor's role at Freelance?
Marites Menor is listed as QA | General Virtual Assistant at Freelance.
What is Marites Menor's email address?
AeroLeads has found 1 work email signal at @libertymedical.com for Marites Menor at Freelance.
Where is Marites Menor based?
Marites Menor is based in Ilocos Norte, Ilocos Region, Philippines while working with Freelance.
What companies has Marites Menor worked for?
Marites Menor has worked for Freelance, Quantrics Enterprises Inc., Gebbs Healthcare Solutions, Servicesource, and Uber.
How can I contact Marites Menor?
You can use AeroLeads to view verified contact signals for Marites Menor at Freelance, including work email, phone, and LinkedIn data when available.
What schools did Marites Menor attend?
Marites Menor holds Associate'S Degree, Nursing from Baguio Central University.
What skills is Marites Menor known for?
Marites Menor is listed with skills including Communication, Computer Proficiency, Collaboration, Analysis, Leadership, Call Centers, Bpo, and Customer Experience.
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