Martin Baca Email & Phone Number

- collection and analysis of business information and requirements for process improvement- designing key features of user interfaces- agile analysis based on data utilized within the organization- business trouble shooting- UML modeling - visualisation and process construction- capability to structure business intelligence for internally-defined purposes- overlooking the development process and determining what needs to be done- overlooking the testing process- consulting with stakeholders and managing the channels of communication

- improved processes at Dept. of Customer Services- obtained skills in leading team of support reps.- became expert in customer interaction and satisfaction- customer experience management- agile management- driving the team to deliver first class customer experience- measuring the KPI's and always raising the customer satisfaction ratio- cooperation with programmers and contractors on new tools development- dealing with key customers at Sales Dept. - coop with marketing Dept. in terms of Customer interaction

Ing., Major In Decision Making For Managers And Information Technologies

Business skills – managerial decision making, ability to lead a team of co-workers, accounting, marketing strategies developing.

German And English Language, Basic Skills Of Communication

Passed 11Th Grade Of Ohio High School Degree

More intensive and more difficult learning of English language, social arts and communication skills