Mat Ogden Email & Phone Number

Jersey

Jersey

Jersey

Jersey

Leading the Technology Department in supporting the diverse business divisions in designing and delivering all technological requirements in a business of 1200 colleagues, with a turnover in excess of £200m. Undertaking both lead and sponsorships roles for a number of technical and business driven projects. Responsible for Service Desk, Business Services (Telephony, Switching, cabling, CCTV, WAN & LAN), Application Support, onsite Retail and Data Centre Infrastructure, Information… Show more Leading the Technology Department in supporting the diverse business divisions in designing and delivering all technological requirements in a business of 1200 colleagues, with a turnover in excess of £200m. Undertaking both lead and sponsorships roles for a number of technical and business driven projects. Responsible for Service Desk, Business Services (Telephony, Switching, cabling, CCTV, WAN & LAN), Application Support, onsite Retail and Data Centre Infrastructure, Information Security, Risk and Governance and on-site store support engineers. Cost effective management of the Capital and Operational budgets for the Technology department. Served as member of the Executive Committee, reporting into the CEO, additionally holding a non-Executive board position with Community Savings, due to the Societies support for this charity. Responsible for the creation and delivery of the Technology Strategy for all business divisions. This included the creation of a highly resilient pan island data centre design which enabled the Societies technology services to be operated seamlessly from each island individually, or load balanced across Jersey and Guernsey. This access anywhere platform, became critical during the Covid pandemic.Management of key suppliers and development of close working relationships with external providers to ensure the Society was inline with industry recognised certifications, for example PCI DSS and Cyber Essential. Show less

St Helier, Jersey

St Helier,Jersey

Work closely with sales team as technical pre-sales support covering epitomii’s core technologies (HP, Microsoft, VMware & Citrix). Acting as technical bid manager for customer tender engagementsDesign Authority and Technical implementation lead, managing both customer and epitomii resources during the project delivery process Established client trust, and recognised as a trusted advisor within epitomii's customer base. Advised clients on suitable upgrades of hardware and… Show more Work closely with sales team as technical pre-sales support covering epitomii’s core technologies (HP, Microsoft, VMware & Citrix). Acting as technical bid manager for customer tender engagementsDesign Authority and Technical implementation lead, managing both customer and epitomii resources during the project delivery process Established client trust, and recognised as a trusted advisor within epitomii's customer base. Advised clients on suitable upgrades of hardware and software technologies to boost their business. Show less

West Midlands

Leader of the Technical Department incorporating Help Desk, Lab Integration, Consultancy and Managed Service divisions.Manage major third party vendors including HP, Virgin Media, Microsoft, Citrix and VMWare. Key in securing Virtual Desktop project wins within three UK Councils.Working with the development teams of Independent Software Vendors, to deliver new managed service packages, thus migrating their traditional on-premises applications to the cloud enabling high… Show more Leader of the Technical Department incorporating Help Desk, Lab Integration, Consultancy and Managed Service divisions.Manage major third party vendors including HP, Virgin Media, Microsoft, Citrix and VMWare. Key in securing Virtual Desktop project wins within three UK Councils.Working with the development teams of Independent Software Vendors, to deliver new managed service packages, thus migrating their traditional on-premises applications to the cloud enabling high performance, secure and simplified access to their existing and new customers. Created a brand new cloud service portfolio for our security partners including Clearswift, AEP, Stonesoft and Verisec, enabling shortened implementation windows and move to a per user per-month commercial model, rather than the traditional upfront licence and annual support.Migration of our managed service business from data centre’s in London and Birmingham to brand new locations within the Midlands with high speed interconnects and seamless service failover.Consolidated our disparate communications partners to reduce cost and and complexity, significantly increase both performance and service levels to our customers. Show less

Birmingham, United Kingdom

Accountable for managing Network SI’s product portfolio in conjunction with delivering managed service contracts in excess of £7m recurring revenue; responsible for a team of 30. As a key member within the Senior Management Team presents, strong commercial acumen and technical expertise with a reputation for excellent client relationship management and securing new business from both existing client accounts and new customers.Successfully delivering business cases at board… Show more Accountable for managing Network SI’s product portfolio in conjunction with delivering managed service contracts in excess of £7m recurring revenue; responsible for a team of 30. As a key member within the Senior Management Team presents, strong commercial acumen and technical expertise with a reputation for excellent client relationship management and securing new business from both existing client accounts and new customers.Successfully delivering business cases at board meetings to demonstrate the need to invest in technology to achieve long term cost savings.Developed a culture of interdepartmental working, removing barriers between sales, installation / technical teams and service desks which succeeded in reducing unnecessary service desk calls and improving the customer experience.Established a consolidated product offering to support new business sales, which resulted in a more confident sales approach and subsequently delivering additional revenue.Evaluated existing client contracts and renegotiated SLAs to be attainable, and ensured service stability.Managed vendor relationships including Microsoft, HP, VM Ware, Citrix, C&W and THUS.Established client trust, and recognised as a trusted advisor within Managed Services environments. Advised clients on suitable upgrades of hardware and software technologies to boost their business.Introduced a continuous improvement programme, revising and monitoring operational processes within IT function, encouraging team participation to ensure processes and procedures are ‘fit for purpose’ Show less

Birmingham, United Kingdom

Responsible for the Managed Service & Hosting business within Network Si. Worked actively with the sales team to generate new Managed Service business. Designed and Implemented Enterprise HP Blade and EVA Storage platform to deliver Network SI's Infrastructure as a Service solution. Implemented a formalised change control process, ensuring all potential changes are analysed for impact by all affected areas, and to evaluate cost implications. Ensured… Show more Responsible for the Managed Service & Hosting business within Network Si. Worked actively with the sales team to generate new Managed Service business. Designed and Implemented Enterprise HP Blade and EVA Storage platform to deliver Network SI's Infrastructure as a Service solution. Implemented a formalised change control process, ensuring all potential changes are analysed for impact by all affected areas, and to evaluate cost implications. Ensured availability of client systems, consistently delivered contracts to specified SLAs, holding regular client review meetings.Managed technical teams to ensure server stability with timely installation of patches and updates. Show less

West Midlands

Liaise with prospective and existing customers about their requirements and design suitable system solutions. Project manage the specified solution into the customer’s existing IT infrastructure. This ranged from dealing with single system implementations up to and including data centre design and specification for the larger installations. Areas of responsibility included ensuring the electrical, environmental, technical and mechanical aspects of an installation were managed and… Show more Liaise with prospective and existing customers about their requirements and design suitable system solutions. Project manage the specified solution into the customer’s existing IT infrastructure. This ranged from dealing with single system implementations up to and including data centre design and specification for the larger installations. Areas of responsibility included ensuring the electrical, environmental, technical and mechanical aspects of an installation were managed and adhered to.Provide a technical analysis and troubleshooting solution for customers. This encompassed both existing system analysis and designing suitable solutions based on customer requirements.Negotiate and secure supply contracts with third party vendors for product and services, then offering to existing and prospective customers.Systems configuration of new or installed equipment along with planning the decommissioning or migration from legacy systems. This required detailed planning so as to ensure little or no interruption to core or mission critical systems. Show less

Birmingham, United Kingdom

Appointed to provide technical support for client installations, ensuring timely response to technical queries to rectify faults and resume service.Instrumental in the accurate delivery of client installations projects, working at client site to install and commission a broad spectrum of technical solutions including network infrastructure, wireless networking, highly availability servers, combined voice and data solutions. Worked closely with clients to ensure the smooth… Show more Appointed to provide technical support for client installations, ensuring timely response to technical queries to rectify faults and resume service.Instrumental in the accurate delivery of client installations projects, working at client site to install and commission a broad spectrum of technical solutions including network infrastructure, wireless networking, highly availability servers, combined voice and data solutions. Worked closely with clients to ensure the smooth transition, from establishing initial requirements through to providing go live and post go live support. Show less

Slough, United Kingdom

Principally responsible for providing helpdesk / technical support for predominantly financial services clients including London Stock Exchange and Deutsche Bank.Recorded all incoming calls on fault logging solutions to enable traceability and to provide trend data.Supported technical teams with the installation and commissioning of network solutions in business and time critical environments. Often working out of hours to ensure minimal business disruption.

Farnborough

Certificate In Company Direction

Cio Academy, Information Technology

Bachelor Of Science (Bsc), Computer Technology/Computer Systems Technology

Btec National Deploma, Information Technology