Leandro B. Matos Email & Phone Number

Aracaju, Se, Br

Lagarto, Sergipe, Brasil

- Work together with other teams in the company to offer a satisfactory experience from the first interaction;- Monitor the implementation and effectiveness of the service or product through onboarding;- Analyze performance indicators and customer satisfaction metrics;- Identify flaws in understanding the use of products or services offered and then propose solutions;- Understand customer expectations and act as a bridge to the company's reality.

São Paulo, São Paulo, Brasil

Responsibilities and Duties:• Actively prospect and establish personalized, non-invasive contact with potential clients, aiming to identify business opportunities for Kaspersky products.• Conduct video meetings with potential Kaspersky clients using the My Helpper platform to provide customized support during negotiations.• Provide support and guidance to clients regarding Kaspersky products, addressing inquiries, providing technical information, and overseeing the purchasing… Show more Responsibilities and Duties:• Actively prospect and establish personalized, non-invasive contact with potential clients, aiming to identify business opportunities for Kaspersky products.• Conduct video meetings with potential Kaspersky clients using the My Helpper platform to provide customized support during negotiations.• Provide support and guidance to clients regarding Kaspersky products, addressing inquiries, providing technical information, and overseeing the purchasing journey from start to finish.• Schedule and conduct presentations of Kaspersky solutions as needed, showcasing the benefits and features of the products to potential clients.• Identify business opportunities and understand client needs to offer services and products that best meet their requirements and goals.• Address and handle prospect objections effectively, presenting compelling arguments and highlighting the differentiators of Kaspersky solutions.• Close business opportunities and negotiate with clients, seeking mutually beneficial agreements for both parties.• Daily reporting of activities performed and planned activities through a designated system to maintain an organized and updated record.• Perform administrative processes when necessary, ensuring the accuracy and efficiency of commercial operations.• Clarify technical doubts about Kaspersky solutions and their functionalities, providing specialized support to clients and prospects.These responsibilities aim to ensure proactive, personalized, and efficient assistance to potential clients, promoting understanding of their needs, and delivering effective Kaspersky solutions, resulting in successful business relationships. Show less

São Paulo, Brasil

Attend and assist customers via chat, resolving their questions and issues related to Ton's card machines;• Register and document service cases accurately and comprehensively;• Provide clear and precise information about the company's products, services, and policies;• Offer basic technical support to resolve technical issues with the card machines;• Ensure customer satisfaction through courteous, empathetic, and efficient service.

São Paulo, São Paulo, Brasil

Customer service and VoIP support for subscribers and non-subscribers of one of the world's leading streaming platforms, Netflix.Responsibilities:• Provide personalized and efficient service to both subscribers and non-subscribers, ensuring a positive and satisfactory experience.• Offer specialized technical support, addressing inquiries, operational issues, and assisting users in resolving technical issues related to the platform.• Assist with financial matters, aiding… Show more Customer service and VoIP support for subscribers and non-subscribers of one of the world's leading streaming platforms, Netflix.Responsibilities:• Provide personalized and efficient service to both subscribers and non-subscribers, ensuring a positive and satisfactory experience.• Offer specialized technical support, addressing inquiries, operational issues, and assisting users in resolving technical issues related to the platform.• Assist with financial matters, aiding users with payments, billing, and issues related to financial transactions.• Resolve access issues by identifying and solving login problems, password issues, device settings, and internet connection problems, ensuring users can fully enjoy the services offered by the platform.• Manage and accurately record all user interactions and requests in an organized manner, ensuring proper follow-up and efficient issue resolution.• Demonstrate empathy, patience, and professionalism throughout the entire service process, aiming to exceed user expectations and provide high-quality support. Show less

Aracaju, Sergipe, Brasil

Responsibilities and Duties:• Development of prospecting strategies and qualification of leads specific to Wizard by Pearson Language School, with the aim of identifying potential students interested in learning new languages.• Conducting internal and external sales of courses offered by Wizard by Pearson, using consultative and personalized sales techniques to meet the individual needs of each potential student.• Preparation of detailed monthly sales reports, highlighting… Show more Responsibilities and Duties:• Development of prospecting strategies and qualification of leads specific to Wizard by Pearson Language School, with the aim of identifying potential students interested in learning new languages.• Conducting internal and external sales of courses offered by Wizard by Pearson, using consultative and personalized sales techniques to meet the individual needs of each potential student.• Preparation of detailed monthly sales reports, highlighting achieved results and providing analyses to optimize sales strategies and identify improvement opportunities.• Establishment and management of strategic partnerships with relevant companies and institutions in the field of language education and training, aiming to expand the reach of Wizard by Pearson and promote the brand across different market segments.• In addition to the primary responsibilities related to prospecting and sales, execution of routine administrative tasks such as student enrollments, organization of events, and general support to students, ensuring high-quality service and customer satisfaction at Wizard by Pearson. Show less

São Paulo, São Paulo, Brasil

After a successful internal selection process, I was chosen to participate in the implementation of a new product for a renowned international e-commerce marketplace. This new opportunity represents an exciting challenge and a new goal to drive my professional growth.My daily routine encompasses the following responsibilities:• Customer portfolio management, proactively working to establish and strengthen solid business relationships, ensuring personalized and efficient… Show more After a successful internal selection process, I was chosen to participate in the implementation of a new product for a renowned international e-commerce marketplace. This new opportunity represents an exciting challenge and a new goal to drive my professional growth.My daily routine encompasses the following responsibilities:• Customer portfolio management, proactively working to establish and strengthen solid business relationships, ensuring personalized and efficient service.• Development of B2B partnerships, identifying collaboration opportunities with other businesses within the marketplace, seeking strategic alliances to drive mutual growth.• Monitoring and analysis of results, tracking metrics and key indicators to assess the performance of the new product, identifying improvement opportunities, and making data-driven decisions to drive success.• Contribution of strategic insights for platform marketing campaigns, providing valuable input to maximize the impact and effectiveness of promotional activities.• Provision of personalized consulting to clients, offering expert guidance and customized suggestions to help them achieve their business goals within the marketplace.• Creation of materials for email marketing, developing engaging and persuasive content for direct customer communication, aiming to increase engagement and conversion.• Updating, correcting, and supplementing the knowledge base, ensuring that information is up-to-date, accurate, and accessible to facilitate customer support and information exchange within the team. Show less

São Paulo, Brasil

Customer service and email support for buyers and sellers on one of the leading e-commerce platforms in Southeast Asia and Brazil.Buyer Support:• Provide comprehensive pre-purchase support, clarifying all inquiries related to the purchasing process on the platform, from creating an account to order completion.• Assist buyers in updating their account information, ensuring that details are correct and up-to-date.• Provide detailed information about orders, including order… Show more Customer service and email support for buyers and sellers on one of the leading e-commerce platforms in Southeast Asia and Brazil.Buyer Support:• Provide comprehensive pre-purchase support, clarifying all inquiries related to the purchasing process on the platform, from creating an account to order completion.• Assist buyers in updating their account information, ensuring that details are correct and up-to-date.• Provide detailed information about orders, including order analysis and tracking information, enabling buyers to monitor the status of their shipments.• Offer support in the refund and order return process, providing guidance on necessary procedures and monitoring the progress of refunds and returns to ensure a quick and satisfactory resolution.Seller Support:• Provide complete support to sellers, covering all stages of the selling process on the platform, from pre-sales to post-sales.• Guide sellers on how to create and manage their accounts, set up their virtual stores, list products, and optimize their selling strategies.• Provide information and guidance on best sales practices, helping sellers increase the visibility of their products, improve item descriptions, and enhance pricing strategies.• Assist sellers in post-sales activities, providing guidance on order management, payment processing, troubleshooting sales-related issues, and buyer reviews.• In both cases, the goal is to provide comprehensive and efficient support, ensuring that both buyers and sellers have a positive experience on the platform and feel supported throughout the entire buying and selling process. Show less

Aracaju, Sergipe, Brasil

Com 4 meses passei por um processo interno onde passei a atuar no Back Office Fale Conosco e Caixa Prioridade, nosso atendimento era especializado nos Clientes PJ com alta criticidade e grandes chances de churn.O nosso foco era na resolução e atendimento que já haviam passado do prazo padrão de tratativa, com isso recebiamos e-mails direto dos Gestores do Produto da Claro para iniciarmos a tratativa e priorizar a resolução a fim de evitar um churn.Atendíamos aos cenários… Show more Com 4 meses passei por um processo interno onde passei a atuar no Back Office Fale Conosco e Caixa Prioridade, nosso atendimento era especializado nos Clientes PJ com alta criticidade e grandes chances de churn.O nosso foco era na resolução e atendimento que já haviam passado do prazo padrão de tratativa, com isso recebiamos e-mails direto dos Gestores do Produto da Claro para iniciarmos a tratativa e priorizar a resolução a fim de evitar um churn.Atendíamos aos cenários de:- Suporte Técnico Especializado;- Faturamento Indevido;- Abertura de Chamados para o Time de Engenharia e TI;- Reuniões Semanais com os Gestores do Produto para apresentação de resultados e feedback sobre processos. Show less

Aracaju, Sergipe, Brasil

I provided services for Claro S/A, where I worked in various Customer Service areas (B2B and B2C).I participated in the implementation of Claro Empresas at the Aracaju Headquarters, where I worked in the following scenarios:- Technical Support;- Financial Support;- Activation and Cancellation of Services;- Approach and Negotiation regarding Outstanding Debts;- Opening Tickets for 2nd Level Support.After 4 months, I underwent an internal process and began… Show more I provided services for Claro S/A, where I worked in various Customer Service areas (B2B and B2C).I participated in the implementation of Claro Empresas at the Aracaju Headquarters, where I worked in the following scenarios:- Technical Support;- Financial Support;- Activation and Cancellation of Services;- Approach and Negotiation regarding Outstanding Debts;- Opening Tickets for 2nd Level Support.After 4 months, I underwent an internal process and began working in the Back Office Fale Conosco and Caixa Prioridade, where our service was specialized for B2B clients with high criticality and significant chances of churn.Our focus was on resolving and addressing cases that had exceeded the standard processing time. Consequently, we received emails directly from Claro's Product Managers to initiate treatment and prioritize resolution to prevent churn.We addressed scenarios such as:- Specialized Technical Support;- Incorrect Billing;- Opening Tickets for the Engineering and IT Team;- Weekly Meetings with Product Managers to present results and provide feedback on processes.I also participated in customer service for the Federal Government Program, Seja Digital, where the objective was to schedule antenna removal and register for the Instalação Premiada promotion. Show less

Nossa Senhora Do Socorro, Sergipe

I worked supporting activities related to clothing manufacturing, performing tasks such as assembling garment pieces, handling and adjusting sewing machines, assisting in cutting and pattern-making, and completing the final finishing of pieces.My responsibilities included:• Executing fabric cutting and separation processes, ensuring the availability of materials needed for garment production.• Actively participating in clothing manufacturing by closing garment pieces… Show more I worked supporting activities related to clothing manufacturing, performing tasks such as assembling garment pieces, handling and adjusting sewing machines, assisting in cutting and pattern-making, and completing the final finishing of pieces.My responsibilities included:• Executing fabric cutting and separation processes, ensuring the availability of materials needed for garment production.• Actively participating in clothing manufacturing by closing garment pieces according to established specifications and standards.• Counting and folding finished pieces, ensuring correct organization and storage for subsequent shipping or sale.By performing these activities, I contributed to the productive flow of the team, ensuring the quality and proper finishing of the manufactured pieces. Show less

Aracaju, Sergipe, Brasil

SoldierDuring the first 3 months, I participated in a training course at the 28th Hunters Battalion in Campo Grande. Throughout the course, I acquired skills related to organization, discipline, armed guarding of the barracks and accommodations, soldier formation training, and engaged in civic-social actions.Upon completion of the soldier formation, I was assigned to work at the 19th Military Service Circumscription, where I took responsibility for the Army's reserve sector. In… Show more SoldierDuring the first 3 months, I participated in a training course at the 28th Hunters Battalion in Campo Grande. Throughout the course, I acquired skills related to organization, discipline, armed guarding of the barracks and accommodations, soldier formation training, and engaged in civic-social actions.Upon completion of the soldier formation, I was assigned to work at the 19th Military Service Circumscription, where I took responsibility for the Army's reserve sector. In this role, my main activities included:• Providing phone and in-person assistance, offering support and information to reservists and their families.• Mapping reserve files, ensuring efficient organization and access to documents related to reservists.• Updating reservists' documentation, ensuring that all information was correct and up-to-date according to established procedures.I performed these responsibilities with dedication and commitment, contributing to the smooth operation of the Army's reserve sector and providing efficient and accurate assistance to reservists and their families. Show less

Curso Superior De Tecnologia (Cst), Análise E Desenvolvimento De Sistemas

Vem Ser Tech | Front End, Computer Technology/Computer Systems Technology

✓ Front-End Estático ✓ Lógica de Programação I (JS/TS) ✓ Programação Orientada a Objetos I (JS/TS) ✓ Front-End Dinâmico (JS Vanilla) ✓.

Técnico Em Logística, Logistics, Materials, And Supply Chain Management, Trancado

Activities and Societies: Seminário sobre Logística Reversa

Design & Web, Corel Draw, Adobe Photoshop, Adobe Dreamweaver, Adobe Flash, Html, Php, Banco De Dados Sql.

Ensino Médio