Leandro B. Matos Email & Phone Number

Aracaju, SE, BR

Lagarto, Sergipe, Brasil

- Work together with other teams in the company to offer a satisfactory experience from the first interaction;- Monitor the implementation and effectiveness of the service or product through onboarding;- Analyze performance indicators and customer satisfaction metrics;- Identify flaws in understanding the use of products or services offered and then.

São Paulo, São Paulo, Brasil

• Responsibilities and Duties:
• Actively prospect and establish personalized, non-invasive contact with potential clients, aiming to identify business opportunities for Kaspersky products.
• Conduct video meetings with potential Kaspersky clients using the My Helpper platform to provide customized support during negotiations.
• Provide support and guidance to clients regarding Kaspersky products, addressing inquiries, providing technical information, and overseeing the purchasing… Show more Responsibilities and Duties:
• Provide support and guidance to clients regarding Kaspersky products, addressing inquiries, providing technical information, and overseeing the purchasing journey from start to finish.
• Schedule and conduct presentations of Kaspersky solutions as needed, showcasing the benefits and features of the products to potential clients.

São Paulo, Brasil

• Attend and assist customers via chat, resolving their questions and issues related to Ton's card machines;
• Register and document service cases accurately and comprehensively;
• Provide clear and precise information about the company's products, services, and policies;
• Offer basic technical support to resolve technical issues with the card machines;
• Ensure customer satisfaction through courteous, empathetic, and efficient service.

São Paulo, São Paulo, Brasil

• Customer service and VoIP support for subscribers and non-subscribers of one of the world's leading streaming platforms, Netflix.Responsibilities:
• Provide personalized and efficient service to both subscribers and non-subscribers, ensuring a positive and satisfactory experience.
• Offer specialized technical support, addressing inquiries, operational issues, and assisting users in resolving technical issues related to the platform.
• Assist with financial matters, aiding… Show more Customer service and VoIP support for subscribers and non-subscribers of one of the world's leading streaming platforms, Netflix.Responsibilities:
• Assist with financial matters, aiding users with payments, billing, and issues related to financial transactions.
• Resolve access issues by identifying and solving login problems, password issues, device settings, and internet connection problems, ensuring users can fully enjoy the services offered by the platform.

Aracaju, Sergipe, Brasil

• Responsibilities and Duties:
• Development of prospecting strategies and qualification of leads specific to Wizard by Pearson Language School, with the aim of identifying potential students interested in learning new languages.
• Conducting internal and external sales of courses offered by Wizard by Pearson, using consultative and personalized sales techniques to meet the individual needs of each potential student.
• Preparation of detailed monthly sales reports, highlighting… Show more Responsibilities and Duties:
• Preparation of detailed monthly sales reports, highlighting achieved results and providing analyses to optimize sales strategies and identify improvement opportunities.
• Establishment and management of strategic partnerships with relevant companies and institutions in the field of language education and training, aiming to expand the reach of Wizard by Pearson and promote the brand.

São Paulo, São Paulo, Brasil

• After a successful internal selection process, I was chosen to participate in the implementation of a new product for a renowned international e-commerce marketplace. This new opportunity represents an exciting.
• Customer portfolio management, proactively working to establish and strengthen solid business relationships, ensuring personalized and efficient… Show more After a successful internal selection process, I was chosen to.
• Customer portfolio management, proactively working to establish and strengthen solid business relationships, ensuring personalized and efficient service.
• Development of B2B partnerships, identifying collaboration opportunities with other businesses within the marketplace, seeking strategic alliances to drive mutual growth.
• Monitoring and analysis of results, tracking metrics and key indicators to assess the performance of the new product, identifying improvement opportunities, and making data-driven decisions to drive success.
• Contribution of strategic insights for platform marketing campaigns, providing valuable input to maximize the impact and effectiveness of promotional activities.

São Paulo, Brasil

• Customer service and email support for buyers and sellers on one of the leading e-commerce platforms in Southeast Asia and Brazil.Buyer Support:
• Provide comprehensive pre-purchase support, clarifying all inquiries related to the purchasing process on the platform, from creating an account to order completion.
• Assist buyers in updating their account information, ensuring that details are correct and up-to-date.
• Provide detailed information about orders, including order… Show more Customer service and email support for buyers and sellers on one of the leading e-commerce platforms in Southeast Asia and Brazil.Buyer Support:
• Provide detailed information about orders, including order analysis and tracking information, enabling buyers to monitor the status of their shipments.
• Offer support in the refund and order return process, providing guidance on necessary procedures and monitoring the progress of refunds and returns to ensure a quick and satisfactory resolution.Seller Support:

Aracaju, Sergipe, Brasil

Com 4 meses passei por um processo interno onde passei a atuar no Back Office Fale Conosco e Caixa Prioridade, nosso atendimento era especializado nos Clientes PJ com alta criticidade e grandes chances de churn.O nosso foco era na resolução e atendimento que já haviam passado do prazo padrão de tratativa, com isso recebiamos e-mails direto dos Gestores do.

Aracaju, Sergipe, Brasil

I provided services for Claro S/A, where I worked in various Customer Service areas (B2B and B2C).I participated in the implementation of Claro Empresas at the Aracaju Headquarters, where I worked in the following scenarios:- Technical Support;- Financial Support;- Activation and Cancellation of Services;- Approach and Negotiation regarding Outstanding.

Nossa Senhora Do Socorro, Sergipe

• I worked supporting activities related to clothing manufacturing, performing tasks such as assembling garment pieces, handling and adjusting sewing machines, assisting in cutting and pattern-making, and completing the.
• Executing fabric cutting and separation processes, ensuring the availability of materials needed for garment production.
• Actively participating in clothing manufacturing by closing garment pieces… Show more I worked supporting activities related to clothing manufacturing, performing tasks such as assembling garment pieces, handling and.
• Actively participating in clothing manufacturing by closing garment pieces according to established specifications and standards.
• Counting and folding finished pieces, ensuring correct organization and storage for subsequent shipping or sale.By performing these activities, I contributed to the productive flow of the team, ensuring the quality and.

Aracaju, Sergipe, Brasil

• SoldierDuring the first 3 months, I participated in a training course at the 28th Hunters Battalion in Campo Grande. Throughout the course, I acquired skills related to organization, discipline, armed guarding of the.
• Providing phone and in-person assistance, offering support and information to reservists and their families.
• Mapping reserve files, ensuring efficient organization and access to documents related to reservists.
• Updating reservists' documentation, ensuring that all information was correct and up-to-date according to established procedures.I performed these responsibilities with dedication and commitment, contributing to the.

Curso Superior De Tecnologia (Cst), Análise E Desenvolvimento De Sistemas

Vem Ser Tech | Front End, Computer Technology/Computer Systems Technology

✓ Front-End Estático ✓ Lógica de Programação I (JS/TS) ✓ Programação Orientada a Objetos I (JS/TS) ✓ Front-End Dinâmico (JS Vanilla) ✓.

Técnico Em Logística, Logistics, Materials, And Supply Chain Management, Trancado

Activities and Societies: Seminário sobre Logística Reversa

Design & Web, Corel Draw, Adobe Photoshop, Adobe Dreamweaver, Adobe Flash, Html, Php, Banco De Dados Sql.

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