Matheus Matos Email & Phone Number

São Leopoldo, Rs, Br

São Leopoldo, Rio Grande Do Sul, Brazil

• Automated processes through API REST development, creating scalable solutions using TypeScript, Node.js, and Serverless Architecture, reducing manual errors and improving operational efficiency.• Performed bug fixes and maintenance on existing applications, improving system performance and stability.• Designed and implemented scalable software solutions, leveraging Microservices to ensure modularity and reusability.• Developed user interfaces using React and Next.js, improving the front-end experience and overall application performance, while focusing on Customer Focused and Delivering Customer Value solutions.• Participated in parametrization tasks for SAP S/4 Hana and SAP Concur, aligning the system with business requirements and ensuring seamless integration between software solutions and corporate processes.• Utilized design patterns such as Strategy and Factory to enhance software architecture, contributing to the scalability of applications.

• Ensured business growth and customer satisfaction by optimizing product adoption, maintaining a Customer Focused approach, and leveraging feedback to enhance product features.• Analyzed and extracted customer data from SQL databases, providing actionable insights that improved platform usage and helped internal teams better understand customer needs. • Worked collaboratively with cross-functional teams to identify opportunities for innovation and improvement, using insights derived from Business Intelligence and Customer Value analytics. • Played a key role in ERP integration, facilitating seamless onboarding and adoption processes for clients, ensuring solutions aligned with their business goals. • Engaged in product demonstrations and feedback sessions, continuously identifying areas for improvement to better serve the customer base and enhance product offerings.

São Leopoldo

• Led projects in an Agile Environment, coordinating with various teams to ensure timely delivery of solutions aligned with ERP, improving client operations.• Conducted trade marketing analyses using customer sales data to deliver business insights that helped large corporate clients optimize their market strategies.• Managed project contracts and budgets, focusing on delivering solutions that offered significant customer value while staying aligned with business objectives.• Implemented key performance indicators (KPIs) and project metrics to monitor performance, allowing for continuous optimization and data-driven decision-making.• Assist clients in conducting market analysis involving different metrics and indicators, in order toenhance their performance and ensure customer satisfaction.• Advisory engagement for customers on the SaaS platform for supply chain collaboration and dataexchange.• Supported the team in integrating innovative solutions and maintaining project documentation in compliance with internal policies and client standards.• Helpdesk, telephone and chat service.

São Leopoldo, Rio Grande Do Sul

• Responsible for key customers’ servicing in Brazil and Latin America;• Participation in over 100% revenue increase for a key customer through Upsell;• Establish relationships with different hierarchical levels of clients, from Board to Analyst (greatinterface with Trade Marketing, Marketing, Sales, Supply and Intelligence);• Base customer billing/forecast/MRR management;• Promote customer engagement in the use of the platform (monitor usage data and promotedynamics to increase usage indicators);• Analysis of internal indicators related to customer margin;• Support Onboarding new customers;• Tracking performance KPIs;• Team activities management;• Conducting face-to-face and remote trainings with clients from different areas and sectors;• Helpdesk, telephone and chat service.

São Leopoldo, Rs

• Responsible for managing the customer support team (total: 9 employees);• Management of internal indicators related to the team/area;• People development and empowerment;• Assurance of the delivery’s quality for customers;• Action plans preparation;• Tracking customer requests and preparing customer service plans;• Maintenance and customer support regarding product delivery• Conducting face-to-face and remote reunions with clients and partners;• Monitoring base projects and new implementations.

São Leopoldo, Rs

• Responsible for the implementation and management of the company's TOP 1 client;• Partner data management on SaaS platform;• Analytic and deterministic validation of customer and partner data;• Documents preparation related to Knowledge Management;• Development of internal tools for delivery optimization;• Helpdesk, telephone and chat service and support.

Bachelor'S Degree, Marketing

Teaching English As A Second Or Foreign Language/Esl Language Instructor