Mat Powell Email & Phone Number

Felixstowe, GB

Ipswich, England, United Kingdom

Product Owner, Motor Industry, Brussels, JAN 2023 TO DATEAs the Product Owner for a CRM case management tool, I have driven the design and implementation of key features under the Omni Channel Program, ensuring alignment with the customers digital strategy. I balanced the diverse needs of National Marketing and Sales Companies (NMSCs) across Europe while.

Ipswich, England, United Kingdom

I was responsible for delivering large platform change into the webchat and asynchronous messaging channels. Focusing on the integration of the channels and customer processes into our new CRM solution, while maintaining most of my previous responsibilities.During this period my biggest achievement was in delivering an integration between the chat bot and.

Ipswich, England, United Kingdom

I was responsible for the webchat platform and associated campaign management, delivering increased incremental trading performance and reducing customer contact costs by making the best use of the platform and resources.I worked seamlessly between marketing, operations and digital scrum teams to ensure 24/7 platform uptime while supporting continuous.

Ipswich, England, United Kingdom

I was responsible for the implementation of BI reporting and data structures for the Personal Lines Business Change team; using SQL and VBA to automate in depth BI reports by integrating data from various systems and suppliers to develop a unified view.I developed and deployed a combined webchat and workflow solution for Green Flag, delivering an efficient.

Ipswich, England, United Kingdom

I provided support to the Regional Site Managers to allow them to deliver results in line with agreed targets and standards by providing in depth analysis on key KPI’s.

Ipswich, England, United Kingdom

I created and maintained VBA macro reports which produced daily MI (Management Information) for consultants as well as providing key statistical analysis on the pilot performance to stakeholders.

Ipswich, England, United Kingdom

I dealt with customers day to day, answering incoming sales calls as well as policy renewal.

Ipswich, England, United Kingdom

As head cashier I was responsible for balancing the entire branch cash pool daily and personally won an award for maintaining a perfect record for over a year.

Ipswich, England, United Kingdom

I was responsible for Import Merchant Releases from UK ports as well as dangerous goods.I suggested, designed and oversaw the introduction of new electronic filing system to reduce paper and improve workflow within the imports department.

Hadleigh & Sudbury, England, United Kingdom

I ran a community magazine franchise, designing customer adverts using Adobe Illustrator and Photoshop, as well as typesetting the monthly magazines as per branding guidelines.

Ipswich, England, United Kingdom

I dealt with customers day to day, answering incoming sales calls as well as policy renewal.