Matt Frank Email & Phone Number

Began as a Network Administrator where I was responsible for all user requests. This included creating, storing, and maintaining images for internal staff along with troubleshooting network, and PC problems. Promoted to Production Support Engineer within the Operational Support department where I was responsible for timely and effective response and closure to all client questions and concerns. During this time I was the primary on call support for our company's online banking and teller… Show more Began as a Network Administrator where I was responsible for all user requests. This included creating, storing, and maintaining images for internal staff along with troubleshooting network, and PC problems. Promoted to Production Support Engineer within the Operational Support department where I was responsible for timely and effective response and closure to all client questions and concerns. During this time I was the primary on call support for our company's online banking and teller production implementations at our most prominent client. Promoted to Sr. Systems Administrator where I was responsible for internal and external systems and architectures consisting of over 80 servers, firewalls, and Cisco switches. The last six years I have focused on Linux administration, using OSS (Open Source Software) when applicable, security, and automation of server tasks.Key Contributions:Implemented Checkpoint Firewall-1 NG and SecuRemote for VPN connectivity.Deployed and configured Norton Antivirus Enterprise Edition.Performed bi-yearly disaster recovery testing.Administered UNIX/Linux, Domino, and Windows servers.Deployed and configured Veritas BackupExec and NetBackup along with an off-site rotation schedule.Deployed VMware Server for development servers and code installation testing.Provided production support for the eBx application maintaining a 99.98% uptime.Implemented ZenTrack ticket tracking system to ensure timely resolution of user issues and to track IT projects.Supported developers in troubleshooting custom internal applications.Researched, recommended, and implemented most new product solutions.Implemented and automated BackupPC with archives being written to external hard drives on an encrypted filesystem.Deployed and maintained network and server monitoring systems using Nagios, NMIS, MRTG, Snort, and BASE (ACID).Converted company from a Windows based file and email solution to a Linux based open source solution. Show less

Responsible for providing system support for the internal infrastructure along with kiosks in the field. This included approximately 500 kiosks in the field, 40 Windows Server 2003 servers, 6 Linux (CentOS/NAS) servers, an internal staff of 55 users, and a remote staff of an additional 20 users.Key Contributions:Supported Watchguard VPN tunnels from kiosks in the field to our datacenter over cellular utililizing Top Global devices.Implemented a Wiki site for internal… Show more Responsible for providing system support for the internal infrastructure along with kiosks in the field. This included approximately 500 kiosks in the field, 40 Windows Server 2003 servers, 6 Linux (CentOS/NAS) servers, an internal staff of 55 users, and a remote staff of an additional 20 users.Key Contributions:Supported Watchguard VPN tunnels from kiosks in the field to our datacenter over cellular utililizing Top Global devices.Implemented a Wiki site for internal infrastructure documentation.Deployed zenTrack for tracking kiosk status before they were deployed in the field.Integral part of the PCI compliance team that achieved Level 1 compliance in three months. Show less

Responsible for providing application support for the Avatar suite of applications along with new installations and upgrades. Supported and implemented new customers in the ASP (Application Service Provider) network.Key Contributions:Supported Checkpoint Firewall-1 NGX in the ASP, NetsmartU, Infoscriber, and Carenet environments.Implemented a Wiki site for the documentation of Avatar.Updated BackupExec in the NetsmartU, Infoscriber, and Carenet environments.

Primary IT support role where I was responsible for all user requests. This included creating, storing, and maintaining images for internal staff along with troubleshooting network, PC, and phone problems.Key Contributions:Administered Exchange and Microsoft Windows NT 4.0 Domain serversPart of the SingleSourceIT closing team.

Began as a Materials Handler for the configuration department where I unpackaged and re-packaged computers to begin my IT career. Promoted to Configuration Technician where I installed hardware, various OS's, loaded images, and software packages for various customers. Promoted to PBA (Personal Banking Assistant) Lead Technician where I staged branch offices to production readiness for Huntington. Promoted to Team Leader for the configuration department where I led a team of ten people and… Show more Began as a Materials Handler for the configuration department where I unpackaged and re-packaged computers to begin my IT career. Promoted to Configuration Technician where I installed hardware, various OS's, loaded images, and software packages for various customers. Promoted to PBA (Personal Banking Assistant) Lead Technician where I staged branch offices to production readiness for Huntington. Promoted to Team Leader for the configuration department where I led a team of ten people and maintained a highly efficient production environment. Promoted to Systems Engineer for the internal IT department where I was responsible for all user requests. This included creating, storing, and maintaining images for internal staff along with troubleshooting network, PC, and phone problems.Key Contributions:Deployed Norton Ghost serverImplemented ticket tracking systemAdministered Domino and Novell Netware serversPart of the Corporate Sales Micro Center closing team. Show less