Marcin Kaminski Email & Phone Number

Warsaw Metropolitan Area

Warsaw, Masovian District, Poland

• Analysis, troubleshooting and processing of Incidents and Change request related to Active Directory, Exchange management this includes or sort of activities like mass AD accounts creations of various type, mailbox provisioning, final setup and configuration, data restoration, move and various type of extract required by business.• Main PoC for Office 365 implementation, responsible for testing, mailbox migration from On-Premises environment to Cloud, eDiscovery, troubleshooting, mailbox inventory and full documentation.• Full folder structure management, shares, access control, creation and deletion, rebuilds and quota management.• Enterprise Vault management that includes archive creation, move, imports and extracts from/to .pst files, troubleshooting• Enterprise Password Vault management – creation of new safes, updating membership, auditing and troubleshooting.• MobileIron and Acronis system management• SharePoint and SharePoint on-line management, creation of site for our team, controlling accesses, re-building the pages, keeping site up to date.• Responsible for all internal Active Directory audits and JSOX controls, full documentation and logging, responsible for creating and maintaining documentation and KBs of our internal procedures, standards.• Full Active Directory accounts lifecycle, from creation, editing, relocations, repatriations, membership updating to disabling and removing (over 45k accounts to manage globally).• Seeking for further improvements and automation development to minimize manual work.• FTP Titan and Sharing Portal MoveIT management, accounts creation, access control and troubleshooting.• PowerShell operations – script development, enhancement of existing, and other operations that helps and enables automation process.

St Helier, Jersey Channel Islands, United Kingdom

Responsible for providing efficient and effective 1st line IS Support for the whole of JTG via phone, email and remote sessions. • Resolving the problems, change requests, incidents, tickets as well as other software and hardware issues.• Analyzing and appropriate prioritizing of the issues reported and if necessary allocating them to 2nd/3rd lines of support.• Monitoring the status of the IT network, peripherals, external connections and network security. Collate, analyze and presenting statistics.• Providing real time on line training• Full support in the implementation of new software and delivering of feedbacks and reports.• Full documentation of internal processes and procedures.

St Helier, Jersey Channel Islands, United Kingdom

Establish and maintain a general knowledge of the company’s residential, small business and mobile products and services, maintain awareness of other products and services. Provide customers and staff with information and guidance on the sale and support of product and services. Ensure that products fulfill customers’ specific requirements and assist the completion form of forms. Demonstrate products and services and explain technical features. Receive and deal with the return of faulty apparatus, inspect and test products to ascertain misuse, damage or genuine fault, log and escalate faults, issue and retrieve loan equipment, processing outstanding payments. Receive and process accounts, product and service transactions, control the issue and recovery of sale and rental equipment to customer accounts. Receive and resolve general account or billing queries, deal with customer queries and complaints. Resolve situation to maximize customer satisfaction and minimize cost. Use experience and established business knowledge to support and train other members of staff.

St Helier, Jersey Channel Islands, United Kingdom

A key part of my role was providing excellent customer service by meeting and exceeding all needs and expectations, face-to-face assistance as well as on the phone. Maintained hardware and data wiring, site jobs including audio and video systems installation, computerized data input, dealing with warehouse, special orders, internal merchandising.