Mats Arends Email & Phone Number

Woudenberg, Ut, Nl

Veenendaal, Utrecht, Nederland

Amsterdam, North Holland, Netherlands

I have been part of Taxi Butler's exponential growth into Butler United. A group of companies (Taxi Butler, Venue Butler, Voice Butler, Driver Bubble and 20test) that share the vision to improve the connection with ourselves and others through technology.- Started the Technical Support team for Taxi Butler and grew it into a team that supports all Butler United customers.- Managed a remote development team that grew into an in-house development and QA team- Responsible for the… Show more I have been part of Taxi Butler's exponential growth into Butler United. A group of companies (Taxi Butler, Venue Butler, Voice Butler, Driver Bubble and 20test) that share the vision to improve the connection with ourselves and others through technology.- Started the Technical Support team for Taxi Butler and grew it into a team that supports all Butler United customers.- Managed a remote development team that grew into an in-house development and QA team- Responsible for the relationship with more than 80 integration partners- Responsible for the relationship with our mobile connectivity providers- Responsible for the management of all internal tooling (for example; Google Workspace, Microsoft 360 and Zoho)- Responsible for the management of all computer hardware used in the organization- Responsible for the cyber security in the organization Show less

Amsterdam

1. Fulfilment coordination of national and multi-national customer deployments/ projects for UK, Benelux and DACH region2. Coordination of the following activities within the projects: - Engineering resources - Vehicle specification visits - Installation scheduling with customers and installation partners - Monitor progress on installations - planned versus actual - Commissioning activity - Clean-up activities for any problem installations -… Show more 1. Fulfilment coordination of national and multi-national customer deployments/ projects for UK, Benelux and DACH region2. Coordination of the following activities within the projects: - Engineering resources - Vehicle specification visits - Installation scheduling with customers and installation partners - Monitor progress on installations - planned versus actual - Commissioning activity - Clean-up activities for any problem installations - Platform WEBFLEET setup – Foundation - Go live activities3. Provide accurate administration and reports to support the project team4. Report progress back to overall programme manager, project manager, customers and management5. Create purchase orders to suppliers and monitor financial aspects of projects6. Day to day installation partner escalations specific to programmes7. Driving deployments through to activation8. Assist Sales and Tele-Sales colleagues with pre-sales questions and advice on roll-outs Show less

Tomtom Ruyterkade Office Amsterdam

Tasks: - Provide product information and effective technical support through multiple channels (phone, e-mail, chat)- Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers- Contribute to additional support programs/projects (e.g. content delivery, product expertise, targeted proactive support activities- Customer relations… Show more Tasks: - Provide product information and effective technical support through multiple channels (phone, e-mail, chat)- Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers- Contribute to additional support programs/projects (e.g. content delivery, product expertise, targeted proactive support activities- Customer relations tasks (e.g. contacting customerbase to share feedback, advise how to make better use of our products, work more efficient and solve issues when applicable)- Local review translated content - Maintain and improve the relations with the TomTom Telematics Resellers- Create online webinars and present them to WEBFLEET users Show less

Amsterdam

From September 2012 till August 2013, I have been working for TomTom Taxi on a temporary basis. - Registering new taxi drivers in our database- Presales advice and troubleshooting- Implementing new processes- Attending Sales and PR events- Performing quality checks on the registered drivers- Updating and developing the drivers database

Tomtom Rembrandt Square Office

- Providing clear and excellent end user and retail support for our devices to our consumers and retailers- Offering assistance on a wide range of technical issues relating to use of the products- Presales advice and troubleshooting- Procedural assistance for after sales logistics- Attent various Sales events (ANWB Kampeerdagen, Motorbeurs Utrecht, Amsterdam Marathon Expo)

Amersfoort

- Customer care- Achieving targets- Administration work- Supporting the shopmanager

Apple Product Professional, Ict

Activities and Societies: iPod, iPhone, iPad, MAC OSX and iMac/Macbook's

Expert Silver Level

Activities and Societies: Microsoft Outlook, Word, Powerpoint and Excel

Filiaal Beheer