IT Service Management Professional

Change Manager of Special Purpose Environment team.Handling and coordinating change requests and incident resolution on a global level.

Operational Change Manager and and Global Recovery Leader for Ericsson Global ICT Centre. Responsible for developing and implementing Incident-, Problem-, Change- and Configuration processes for Ericsson Global ICT Centre.

Change Manager for Ericsson GIC Transformation and Deployment together with assignment as coordinator on a global level for the implementation of Incident-, Problem-, Change- and Configuration processes for Ericsson Global ICT Centers.

Service Operations Manager for the IPCC-function with responsibility for continual development and leadership of the global IPCC team and service. Duty Manager with responsibility for global coordination of serious incidents and verification of effective resolution within agreed timeframes.

Responsible for onboarding of supplier Elits to Ericsson, i.e. verifying fulfilment of all customer requirements and alignment of all IPCC processes.

IPCC Ericsson UBS Storage Team Leader och Change Manager.Leader of a global team with responsibility for IPCC case management for a global storage service (Enterprise Storage/User Based Storage) for Ericsson. Responsible for establishment and implementation of processes and routines and deployment of the service.

Operations Manager for the Ericsson IPCC-function, with responsibility for continual development and leadership of the global IPCC team and service. Duty Manager with responsibility for global coordination of serious incidents and verification of effective resolution within agreed timeframes.

Incident Manager As Incident Manager responsible for the effective implementation of the process "Service Desk and Incident Management" and carrying out the respective reporting procedure. Representing the first stage of escalation for Incidents, responsible for solution within the agreed Service Levels. As CIM (Critical Incident Manager) leading actions performed during major and critical Incidents which require management interaction. Represents as Escalation Manager for Incidents 24/7 and then have the ultimate operational responsibility for delivery. Problem Manager The Problem Manager undertakes research for the root-causes of Incidents and thus ensures the enduring elimination of interruptions. Responsible for making temporary solutions (Workarounds) available to Incident Management. Developing final solutions for Known Errors. In addition to this engaging in the avoidance of interruptions (Pro-active Problem Management), i.e via a trend-analysis of important services or historical Incidents. Change Manager As Change Manager authorizing and documenting all changes in the IT Infrastructure and its components (Configuration Items), in order to maintain a minimum amount of interruptive effects upon the running operation.Project ManagerAs Project Manager I have led technical project for implementation and upgrade of server and application environments.