Sales Support Specialist
Current
Jan 2021 - Present
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Mat Stares Email & Phone Number
Sales Support Specialist at SPACERACK
at
ABSOE Business Equipment
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Sales Support Specialist at SPACERACK
Location
Greater Brisbane Area, Australia, Australia
Who is Mat Stares? Overview
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Quick answer
Mat Stares is listed as Sales Support Specialist at SPACERACK at ABSOE Business Equipment, based in Greater Brisbane Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Mat Stares.
Mat Stares previously worked as Sales Support Specialist at Absoe Business Equipment and Sales Support Specialist at Spacerack. Mat Stares holds Certificate Iv In It, Information Technology from Brisbane Learning Centre.
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ABSOE Business Equipment
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Profile bio
About Mat Stares
Mat Stares is a Sales Support Specialist at SPACERACK at ABSOE Business Equipment. They is proficient in English.
Current workplace
Mat Stares's current company
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6 roles
Mat Stares work experience
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Sales Support Specialist
Current
Nov 2014 - Present
Web Coordinator
Absoe
Nov 2014 - Nov 2024
Senior Technical Advisor
- Consistently provide the highest level and balance of professionalism, friendliness and technical expertise to ensure that every customer left the call knowing that either their issue was resolved or that it will be.
- Resolve technical issues both in and out of scope for Windows, Mac, and iOS devices. Specializing in taking over the most difficult issues from other Tier 2 advisors and solving these.
- Providing both technical guidance and support to other Tier 2 advisors on the floor. I became a knowledge source to help lessen the number of escalations being sent to Site Support Engineering, thereby dropping the ETA.
- Accept consults from technical advisors to provide resolutions and guide advisors to confidently resolve issues with customers.
- Make decisions on behalf of the client that weighs the benefits for customers against the detriment to the client and position these decisions to customers to ensure understanding and in a way that still results in a.
- Provide peer feedback for advisors and identify opportunities to improve on future calls and issues to result in further customer satisfaction.
Jun 2012 - Nov 2014
Customer Service
- Train new staff and supervisors to ensure they can meet required metrics whilst adapting effectively for customers to create a positive experience every visit.
- Effectively handle negative customer experiences and ensuring staff are coached to ensure the negatives are avoided in future.
- Adapt to the needs of the business around peak periods typically seen around public holidays and make sure enough staff are on call for the expected customer volume.
- Work with support staff internally and external to the business to ensure all procedures and laws are abided by.
- Handle stressful situations and unforeseen circumstances in a calm and effective manner to maintain positive experiences for customers and fellow employees.
Feb 2011 - Jun 2013
It Trainee
- Create multimedia applications and deploy these into a walled network environment.
- Perform regular scheduled maintenance on workstations and internal networks.
- Prioritize Help Desk tickets and delegate to employees with the appropriate skillset.
- Resolve unexpected issues as they arise with the network and workstations in a calm and confident manner.
Jan 2010 - Jan 2011
2 education records
Mat Stares education
Certificate Iv In It, Information Technology
Brisbane Learning Centre
Certificate Ii In Business
Wynnum State High School
FAQ
Frequently asked questions about Mat Stares
Quick answers generated from the profile data available on this page.
What company does Mat Stares work for?
Mat Stares works for ABSOE Business Equipment.
What is Mat Stares's role at ABSOE Business Equipment?
Mat Stares is listed as Sales Support Specialist at SPACERACK at ABSOE Business Equipment.
Where is Mat Stares based?
Mat Stares is based in Greater Brisbane Area, Australia, Australia while working with ABSOE Business Equipment.
What companies has Mat Stares worked for?
Mat Stares has worked for Absoe Business Equipment, Spacerack, Absoe, Concentrix, and Woolworths.
How can I contact Mat Stares?
You can use AeroLeads to view verified contact signals for Mat Stares at ABSOE Business Equipment, including work email, phone, and LinkedIn data when available.
What schools did Mat Stares attend?
Mat Stares holds Certificate Iv In It, Information Technology from Brisbane Learning Centre.
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