• Use data and analytical models for cultivation, engagement and help build infrastructure to support overall data management and operations for Prospect Management Team. • Oversee data entry, analysis, integrity & accuracy, while developing and/or review existing processes for contact report review/training.• Work with teams to ensure university policies/procedures for use/control of data stored within the database and across varying platforms are implemented/maintained.• Create and manage tools to enhance data integrity and program management, processes and efficiencies as needed.

•Comprehensively assess client needs with customer data to tailor catering options and ensure customer satisfaction•Lead and train energetic student staff, overseeing scheduling, leadership development, while enhancing event efficiency and execution•Manage relationships, and budgets with University departments, Athletic teams, to provide optimal meals and events

•Oversee daily restaurant operations by ensuring food quality, service, costs, and training meet Din Tai Fung brand standards•Improved bar sales by adjusting inventory levels, reducing spillage, and strategic pricing with vendors, resulting in a 25% increase in revenue•Brand Ambassador for US Din Tai Fung locations. Traveled to Taiwan to learn and work in various Din Tai Fung international locations

•Responsible for daily operations of three food and beverage outlets that generated over 6.9 million in revenue.•Innovatively restructured menus to provide seasonal and local food and beverage selections, elevated customer satisfaction of private events. These strategies provided a notable 14.8% increase in revenue•Identified and addressed labor overages, thus reducing total payroll from 35.1% to 33.4% and gained an increase of over $800,000 in sales through efficient scheduling•Partnered with Food and Beverage Director to train managers, supervisors from various outlets, enhancing leaderships skills, standards, and practices