Matt Apps Email & Phone Number

London, England, United Kingdom

Manage team responsible for the successful delivery of the Superdrug Loyalty promotions across the UK. This entailed ensuring that all promotions are correctly loaded into the system as planned by the senior leadership team. Deliver a weekly report to the buying / commercial teams that compared Superdrug's pricing week on week over the last year with our leading market rivals. Follow this up by providing any deeper analysis or answering any follow up questions posed by the buying team off the back of seeing the report. Also supply any off the cuff analysis that the buying teams required.Lead meetings with the senior commercial team for planning each promotional event. Ensuring that the legality of Superdrug’s offers was correct and that the offers made sense from a customer perspective. Negotiated for the renewal of a third party contract for pricing service. THis involved researching and reaching out to several different companies for the tender process, meeting with all of them to discuss whether they could meet our requirements. From then the internal process was followed with the company to renew the contract with a discount. Run analysis to ensure that special promotional periods such as Black Firday and ‘Friends & Family’ ran successfully. This entails ensuring that all the promotions were loaded correctly as planned with the senior teams, then ensuring that all promotions were legal and matched up with what POS had been ordered and signed off. Run the testing process for all of Superdrug’s promotions to ensure that none of the promotions we run are within internal guidelines as well as legal, it also added a check to ensure that the promotions made sense to the customer. Present the company forecasts for our CRM promotions - so that our wider team would be aware of what promotions we were running as well as how well our promotions were doing across the year compared to previous years.

London, United Kingdom

1st Line Risk coverage for Markets and Human Resources within the branch.Created and presented monthly reports to the heads of function for Human Resources and Market Traders. Reporting on 30 Key Indicators tracking regulatory compliance and highlighting variance to assure the stakeholders that their businesses were being kept in line with the organisations risk appetite.Daily analysis of 1000 trading transactions to identify breaches to our ‘Know Your Customer’ protocols or EU Regulations. Explore anomalies & identify any which constituted ‘true’ breaches. Communicate with traders to investigate anomalies and ensure true breaches were brought back in line with relevant regulations. Identified as the ‘go-to person’ within my team for resolving any IT issues. Provided support to resolve issues with all aspects of Microsoft Office and Windows, supported teething problems with new software or programs rolled out for our team. I would learn to use and then teach the rest of the team.Assisted in delivering pre-prepared content and training face to face in small teams for the Market Traders for any new rules or regulations specifically around MiFID II & Brexit. Risk Champion for the Human Resources Department. Evaluating departmental processes and identifying the risks and creating the controls for the department to follow to ensure the risk was minimised or mitigated. Presented recommendations to the Head of Human Resources for approval and rollout.Project lead for process mapping for the Management Assurance team and Human Resources department. Engaging with team members to identify and plot what work they carried out. Collaborating to create a process for each of their workflows. Designed and implemented a centralised Process Map for each team, significantly improving on-boarding of new members and covering for any absent team members by providing clarity on workflows.

London

Responsible for the approval and tracking of all Personal Account Dealing requests across the branch to control the risk of insider trading. Updating the centralised spreadsheet and completing analysis to ensure inconsistencies or suspicious activity were quickly identified and reported.Created and maintained a SharePoint site for the team. This enabled Compliance teams to easily access procedures and provided direct access to Risk and Compliance guidance for personnel across the whole branch, increasing efficiency within the team and saving time dealing with frequently asked questions.Identified as the ‘go-to person’ within my team for resolving any IT issues. Provided support to resolve issues with all aspects of Microsoft Office and Windows.Supporting customer complaint resolution and customer subject access requests. Responsible for retrieving the relevant voice logs from the trade, organising the customer file ready to be sent out and maintaining a spreadsheet to track requests completed. Assisted in the delivery of face-to-face training using standardised content for new members of staff as part of on boarding.

London, United Kingdom

Providing administration support for a team of client relationship managers. Processing up to 50 same day payments on behalf of clients.Handling a range of customer queries with a target to achieve same day resolution.

Ingatestone, Essex

Responsible for gathering in crime data from the 6 home county police forces and collating it into a spreadsheet in order that it could be assigned to the team for contacting the victims.Provided administration assistance, creating and working with spreadsheets to manage data and keep track of victim visits to the Independent Domestic Violence Advocates team working and with highly sensitive data.General office assistance and face to face IT support.

Computer Systems Networking And Telecommunications

Audio Engineering

Completed Audio Engineering course at the SAE Institute London.