Matt Baker-Brooks Email & Phone Number

Geelong, Victoria, Australia

South Geelong

South Geelong

• Managed day to day operations of the centre in and out of competition hours.• Responsible for the start-up and ongoing operations of new Inflatable World franchise.• Start up duties included ensuring the business was equipped to host franchise, hiring and training of all staff members, policies created and implemented, etc.• Responsible for implementing ideas to grow the business and take ownership of the future strategic direction of the business.• Responsible for building/maintaining both business Facebook accounts and ensuring topical campaigns and content are posted in order to improve business and customer interaction. • Delivery of customer focused and cost effective services and programs.• Develop innovate market/participation programs to maximise facility utilization.• Employ, train, and mentor all staff to ensure a high level of productivity and customer service.• Resolve disputes and register complaints in accordance to established policies.• Maintain first class working relationships with internal and external stakeholders.

South Geelong

• Responsible for the start-up and ongoing operations of new Inflatable World franchise.• Start up duties included ensuring the business was equipped to host franchise, hiring and training of all staff members, policies created and implemented, etc.• Responsible for implementing ideas to grow the business and take ownership of the future strategic direction of the business.• Responsible for building/maintaining business Facebook account and ensuring topical campaigns and content are posted in order to improve business and customer interaction. • Develop innovate market/participation programs to maximise facility utilization.• Employ, train, and mentor all staff to ensure a high level of productivity and customer service.• Resolve disputes and register complaints in accordance to established policies.• Maintain first class working relationships with internal and external stakeholders.

• Co-ordination and execution of all duties related to the effective administration & customer service to over 56,000 AFL members.• Coordinate and oversee daily operations of membership administration team.• Ensure all AFL Membership procedures, policies & information manuals are documented and updated regularly.• Update and deliver new training methods for membership administration team.• Coordinate members direct debit plans and implement debt recovery methods.• Process and balance cash, cheque and credit card payments for daily membership intake.• Maintain and ensure accuracy of members records within membership database system.• Reporting & Resolution of members issues, concerns and complaints.

Hayman Island, Great Barrier Reef

• Managing and organising staff events including major annual events, fundraising and themed events.• Managing and organising island, reef and mainland activities• Organising and running Sport & Recreation programs• Coordinating and conducting group fitness classes.• President of the Hayman Social Club Committee• Creating a fun atmosphere for staff while promoting activities that focus on a healthy lifestyle.• Assisting with Resort operations when necessary.

Ymca Newtown

Stadium Sports Team Leader• Coordinating the YMCA Social Basketball competitions and all skill development programs. • Recruit, train and evaluate staff.• Maintain staff roster.• Conduct meetings and training for all staff members.• Fill the role of centre manager when needed.School Holiday Program Leader• Coordinate the YMCA School Holiday Program.• Planning, and booking daily events, excursions and activities.• Ensure delivery of the program runs according to set plans.Group Fitness Class Coordinator and Instructor• Planning and producing suitable programs for customers with varying ages and fitness levels.• Delivery of the classes

Bell Post Hill, Vic

Nelson Park is a local school for children with intellectual disabilities and learning difficulties.• Assist classroom teacher with general teaching duties• Assist children who may have difficulties, behaviour problems or need extra assistance.

Diploma Of Sport Development, Certificate Ii & Iv In Fitness Included

Activities and Societies: • Level 2 First Aid • Level 1 Sports Trainer • Community Coach – Active After School Communities • Health &.

Vce, Year 12

Activities and Societies: • Oberon High School Service Award – Field of Sports