Matt Black Email and Phone Number

Directly responsible for implementation/ marketing of an extremely successful customer loyalty and sales growth plan.Increased 2023 beer/wine/liquor sales by over 20% over 2022 gross sales.Maintained zero bar staff turnover over prior 3 years.Consistently and efficiently maintain inventory levels that meet customer needs while also exploring sales opportunities for new product placement and promotion.Maintain relationships with product suppliers and sales reps.Perform scheduling, training, pricing, and hiring decisions.Perform complete monthly inventory and consistently maintain a <20% liquor cost.Employee of the year 2019.#1 in YTD sales 2016.

Seven day bar turnaround/ revamp/ staffing changes. Boosted sales in seven days after reopening by 93% over previous year sales and 500% over previous weekly sales.Closed location for two days.Cleaned equipment, removed non working displays, created bar top games, pulled unnecessary inventory, and organized supplies.Created new cocktail menu, set new pricing structure, and ordered necessary inventory.Recruited new talent, terminated underperformers, and trained staff.Trained new bar manager on inventory/ ordering and set them up with area suppliers.

Responsible for assisting and transporting passengers that need special assistance to and from their assigned gate or other airport destination in a friendly, courteous and timely manner.

Basic FunctionDirect management of an Aaron’s store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key areas of this position while supervising all store associates.Primary Responsibilities:The Acquisition and Maintenance of CustomersFirst up for recruiting and staffing their storeClose all lease agreementsComplete Quality Control calls on all new lease agreementsPhysically monitor the back door whenever inventory movement occursFacilitate and reconcile weekly inventoriesPersonally authorize all returnsSafeguard all company assetsEnsure accurate and timely bank depositsMaintain company vehicles within safe operating standardsTrain and develop store associatesAchieve planned growth and profit goalsEnsure execution of all customer service programs, company guidelines and policiesProvide a safe, clean environment for customers and associatesEnsure adequate availability of merchandise at all timesAccurately report financial measures and transactionsPlan and organize to meet or exceed forecasted financial goalsEnsure published hours of store operations are metRecruit, hire and train to ensure efficient operationsEnsure all returned merchandise is certified, reclassified and priced.

Manage the overall sales function of the store including-Setting and achieving weekly and monthly sales goals; Generating new business by developing and implementing community marketing strategies; Confirming customer identification, collecting money, covering lease agreements; resolving customer concerns; keeping showroom floor properly merchandised; Maintaining the store’s warehouse in a neat an orderly manner; Performing routine service calls and product exchanges as needed;Assisting General Manager with product ordering, including planning for future sales and events and stock balancing;Cleaning and certifying merchandise in the Quality Assurance Center for all items returned.

Responsible for all aspects of call center AM shift including- setting auto dialer leads to achieve customer requirements; responsible for setting and achieving shift production and sales goals; constant remote monitoring of agent's calls for compliance and training purposes; interviewing, hiring, and training of new associates; terminating unproductive agents; focusing and motivating a successful team of approximately 50 agents.