Matt Boyling Email & Phone Number

Greater Tampa Bay Area

Tampa/St. Petersburg, Florida Area

Oversee the account team’s functions of a Book of Business for UnitedHealth Group’s Global Insurance clients Managed global account team for Fortune 500 companies (AMEX, FORD) Worked with Strategic Alliance partners on international membership enrollments and requirements Worked within UnitedHealth Group internal systems to ensure member claims are processed Ensured the citizenship and assignment countries for members are processed according to Strategic Ally/Network Vendor Coordinated with client to ensure issues are resolved promptly Worked with executive management to alert of known issues Implemented new clients to the UHC Global platform

Oldsmar, Florida

Oversee the eligibility functions of a Book of Business for UnitedHealth Group’s National Accounts, Key Accounts, and Public-Sector businesses across three sites located in three countries with a combined operating budget exceeding $10M Manage eligibility performance guarantees and external eligibility for Fortune 500 companies (AMEX, US BANK) Significantly Improved Client Satisfaction with UHG (BRAVO Awards received) Enhanced Service Levels: Achieved record accuracy rates for all quality measures of the eligibility operations. Achieved significantly high speed of processing eligibility Quality and Training Program: Spearheaded the development of eligibility training programs. Mentor new hires. Open Enrollment: Achieved 100% Quality Open Enrollment results. No errors or fallout. Reduced Performance Guarantee payouts (Books that I took over/No payouts ever under my management) Currently SME for W.T.Watson, PPV Team (8000 jobs), and Macro development

Oldsmar, Florida

Provided exceptional customer service and enhanced employer/broker relations. Assisted peers with job related questions and ways to improve their job performance/statistical numbers.  Implemented Numerous Operational Efficiencies: Including the email team response system (OneNote) Applied appropriate communication techniques when responding with customers to de-escalate situations Maintained timely, accurate documentation for all transactions and phone conversations Maintained involvement in continuous quality and procedure improvement initiatives Kept management abreast of all outstanding and urgent issues

Provided exceptional customer service by way of outside sales. Trained 3rd party teams to obtain leads and upsell products. I scheduled meetings, fulfilled business contracts and maintained day to day operations with all clients.  Expertly skilled in obtaining clients by way of cold call selling, face-to-face product overview and closing of deals, which resulted in 60% increased sales rate Created marketing materials including: business cards, product catalogs, and website construction Created and implemented client tracking systems to be ahead of repeat sales

Tampa/St. Petersburg, Florida Area (Westchase)

Established a successful structure for a growing company by analyzing profitability and productivity of key departments. Acted as a mentor for new trainees, spoke to clients daily, and assisted with on-the-job training.  Monitored budget, payroll records, and reviewed financial transactions to ensure expenditures were authorized and budgeted. Dealt tactfully and effectively with difficult customers, was the “go-to” for customer service complaints, with positive resolution. Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance. Experienced in all facets of management and capable of handling multifaceted operational responsibility

Clearwater, Fl

Maintained a high level of customer satisfaction through attention to detail in defining needs. Managed 27+ employees at a time Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance Implemented and promoted events to add more business; managed all vendor negotiations, staff/scheduling, sales/costing Managed and responsible for all ordering to run a 1400 person capacity establishment Stayed within the correct percentage of sales versus expenses

Directed employees with examining titles to real estate property. Examined mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify legal description, ownership, restrictions, and conformity to requirements.  Analyzed encumbrances to title, statutes and case law, and prepared report outlining encumbrances and actions required to clear title Prepared and issued title insurance policy  Maintained timely, accurate documentation for all transactions and phone conversations Once onboard with the company, multiple positions were merged into my position, saving the company labor and expenses. Conferred with interested parties to resolve problems and impart information

Bachelor Of Science (B.S.), International Business

International Business

High School Diploma, Science And Engineering