Matt Brusich Email & Phone Number

Healthcare start-up business. Launched product roadmap integrating AI into the patient experience, representing multiple roles including Customer Success, Implementation, Communications, and Product Manager. Identified global product changes to accommodate go live and sustained success across all customer groups.

Healthcare start-up business. Improved efficiency for internal operations through established objectives and metrics, internal ROI model and customer health scoring, consistent rollout documentation, enhanced onboarding process, and accelerated C-suite relationships through KPIs and a quarterly business report. Formalized Customer Success Team through an established repeatable process to optimize the ‘handoff’ from sales, creating a consistency for internal and external users.

Healthcare software start-up company. Managed all facets of client relationship including project management, program and digital governance, ROI, ROO, and KPI reporting resulting in portfolio growth and leading to expansion of the largest contract. Collaborated with Engineering and Product teams as the logic process solutions mapping expert, technical contact and feature designer and enhancements liaison responsible for over 60% of pipeline. Led customer engagement programs including 30+ user-led case deployments and interacting with 100,000+ patients resulting in ROI exceeding ACV.

Healthcare IT management consulting firm. Senior Advisor to top clients including University of Illinois Health (IL), University of Chicago Medicine (IL), and Northwestern Medicine (IL). Provided solutions as Epic Cadence and Prelude 3i Project Analyst expanding patient access, Planning Project Team facilitating EMR rollout planning sessions for new physicians, Epic Patient Access Security Liaison and Prelude P1 Project Analyst rebuilding automated appointment reminder process, and Epic Cadence and Prelude Support Analyst leading clinical specialty specific build (orders), Epic printing, and analytical system analyses.

Healthcare IT consulting services company. Lead Consultant for critical clients including Anthem, Inc (VA), Sunrise Senior Living (VA), Compassus (TN), University Hospitals (OH), and Henry Ford Health System (MI). Delivered support as Delivery Lead creating project plan for management system upgrade, Training Lead and Go-Live Support Analyst leading PointClickCare rollout for 250 locations, Integration Lead heading vendor relations for Homecare Homebase installation, Data Collection Lead and Go Live Support Analyst creating data collection processes for 450+ providers and 50 specialties, and Epic Cadence Project Analyst documenting patient access processes for 50+ ambulatory specialties and a system build for 7 specialties.

Bachelor Of Science Degree, Business Administration, Honors Graduate

High School